KeySurvey vs. Survicate

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
KeySurvey
Score 5.7 out of 10
N/A
N/AN/A
Survicate
Score 7.7 out of 10
N/A
Survicate is an survey software for getting continuous customer insights at scale. It can be used to measure customer satisfaction (CSAT), track an organization's Net Promoter Score (NPS), get website feedback, or test product-market fit. Survicate supports any use case related to collecting and managing customer feedback. Survicate can be used to: • Create customized surveys and start getting customer feedback within…
$59
per month
Pricing
KeySurveySurvicate
Editions & Modules
No answers on this topic
Starter
$59
per month
Business
$79
per month
Enterprise
Custom
per year
Offerings
Pricing Offerings
KeySurveySurvicate
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAdditional fees apply for additional users and domains. The price of the Enterprise Plus plan is negotiated individually and depends on the number of monthly responses needed and possible custom needs, including integrations.
More Pricing Information
Community Pulse
KeySurveySurvicate
Top Pros
Top Cons
Features
KeySurveySurvicate
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
KeySurvey
8.8
1 Ratings
12% above category average
Survicate
7.4
4 Ratings
5% below category average
Survey templates9.11 Ratings7.43 Ratings
Themes8.21 Ratings7.44 Ratings
Custom logo/branding9.11 Ratings7.43 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
KeySurvey
8.8
1 Ratings
2% above category average
Survicate
8.3
3 Ratings
4% below category average
Changes to live survey8.21 Ratings9.03 Ratings
Question design help9.11 Ratings7.73 Ratings
Multiple question types9.11 Ratings8.13 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
KeySurvey
9.1
1 Ratings
9% above category average
Survicate
7.7
4 Ratings
8% below category average
Survey logic flexibility9.11 Ratings7.74 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
KeySurvey
9.1
1 Ratings
10% above category average
Survicate
7.9
4 Ratings
4% below category average
Response tracking9.11 Ratings5.01 Ratings
Data export9.11 Ratings9.04 Ratings
Standard reports9.11 Ratings8.74 Ratings
Custom reports9.11 Ratings00 Ratings
Analytics9.11 Ratings9.03 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
KeySurvey
8.6
1 Ratings
2% above category average
Survicate
8.5
2 Ratings
1% above category average
Access controls9.11 Ratings8.02 Ratings
Compliance8.21 Ratings9.01 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
KeySurvey
8.2
1 Ratings
1% above category average
Survicate
9.7
3 Ratings
18% above category average
Respondent restrictions8.21 Ratings9.73 Ratings
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User Ratings
KeySurveySurvicate
Likelihood to Recommend
8.2
(3 ratings)
7.8
(5 ratings)
Likelihood to Renew
8.5
(2 ratings)
10.0
(2 ratings)
Usability
-
(0 ratings)
7.6
(2 ratings)
Support Rating
9.1
(1 ratings)
6.1
(2 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
KeySurveySurvicate
Likelihood to Recommend
Form.com (WorldAPP)
It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.
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Survicate
Survicate is well suited for very basic intercept polls and is less suited for more complex surveying tasks (e.g., anything more than basic skip-logic or surveying niche cohorts) and longitudinal surveying (e.g., comparing responses from the same or similar cohorts year over year).
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Pros
Form.com (WorldAPP)
  • Ease of use for distributing email to large quantities of recepients.
  • Exporting data for data evaluation and manipulation.
  • Customizing the types of questions and response scoring.
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Survicate
  • IMO, the strengths of feedback lite is what it is called for - 'lite"... it is basic, simple, and easy to set up and use.
  • Especially should be mention that it is easy to set up, and you can have it working in less than a few hours.
  • Reliable - I don't remember even one "problem" or an issue we experienced with it.
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Cons
Form.com (WorldAPP)
  • Based on our usage we didn't face issues using KeySurvey
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Survicate
  • Not all embed options goes in line with survey features (like excluding certain emails while using _sva.showSurvey('tosurveyId') embed option.
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Likelihood to Renew
Form.com (WorldAPP)
This decision is out of my hands.
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Survicate
We use Survicate for now, over 7 years, and the tool is being constantly improved. New features and products has been introduced over the years. The team listens to our feedback we sometimes share, and improve the product based on that. We really appreciate being supported by the Customer Success, all the insights and help we got from them. And even though they introduced many new features over the years, the tool still remained super easy to use, even from new employees that join our team
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Usability
Form.com (WorldAPP)
No answers on this topic
Survicate
In my experience, implementation was very drawn out and overly complicated (needed lots of engineering help from both sides), visual interface both within the tool and surveys shown in-app is unappealing and sometimes misleading, and making sure the right users are being targeted for any given survey sometimes requires more babysitting than ideal.
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Support Rating
Form.com (WorldAPP)
We have had several moments when we needed the support (mostly it was when we were working on creating business logic for the survey and sometimes things didn't work as we expected them to). The KeySurvey support team was very friendly and helpful via chat and in case they couldn't solve the issue right at that moment, they always came back to us with a solution to our issue
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Survicate
Survicate offers quick in-product support, via chat ( not a chatbot ) that responds in minutes, not hours. For all customers. This is definitely something I don't see in some of the tools we use. Secondly, as a highest-package customer we're receiving insightful tips, and recommendations from our Customer Success Manager, who knows our use-cases really well and knows how Survicate can best address them. We even have a Slack channel, where we can get help in no-time
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Implementation Rating
Form.com (WorldAPP)
No answers on this topic
Survicate
Setup was simple. One-time installation for our website and inside the product. We used Google Tag Manager to implement Survicate. So within 2 hours, we were able to run surveys, and also all attributes and events were passed to Survicate, so that we were able to use them to trigger surveys
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Alternatives Considered
Form.com (WorldAPP)
In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of SurveyMonkey, but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.
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Survicate
Survicate was recommended to us and we were happy with it - we did not test anything else
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Return on Investment
Form.com (WorldAPP)
  • Gathering client insights that they felt comforable writing about online after the service was delivered and they had time to evaluate it.
  • Improved customer service based on clients feedback
  • The emails delivery report complimented our emails reports from other tools, so we used it for email db management!
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Survicate
  • We had a business need - to collect feedback on our support knowledge base content. Feedback Lite fulfills this need, with simple, easy to use, solution.
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ScreenShots

Survicate Screenshots

Screenshot of Survey distribution methodsScreenshot of Email surveyScreenshot of Email NPS surveyScreenshot of In-product surveyScreenshot of Link surveyScreenshot of Mobile survey