Khoros CX Insights vs. PG Forsta HX Platform
Khoros CX Insights vs. PG Forsta HX Platform
Product | Rating | Most Used By | Product Summary | Starting Price |
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Khoros CX Insights | N/A | Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand. | N/A | |
PG Forsta HX Platform | N/A | The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Khoros CX Insights | PG Forsta HX Platform | |
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Top Pros |
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Khoros CX Insights | PG Forsta HX Platform | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Khoros CX Insights | PG Forsta HX Platform | |
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Likelihood to Recommend | 7.3 (1 ratings) | 9.0 (25 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (19 ratings) |
Usability | - (0 ratings) | 7.1 (5 ratings) |
Support Rating | - (0 ratings) | 8.0 (3 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
Khoros CX Insights | PG Forsta HX Platform | |
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Likelihood to Recommend | Khoros (Formerly Spredfast + Lithium) | PG Forsta |
Pros | Khoros (Formerly Spredfast + Lithium) No answers on this topic | PG Forsta |
Cons | Khoros (Formerly Spredfast + Lithium) | PG Forsta |
Likelihood to Renew | Khoros (Formerly Spredfast + Lithium) No answers on this topic | PG Forsta |
Usability | Khoros (Formerly Spredfast + Lithium) No answers on this topic | PG Forsta |
Support Rating | Khoros (Formerly Spredfast + Lithium) No answers on this topic | PG Forsta |
Implementation Rating | Khoros (Formerly Spredfast + Lithium) No answers on this topic | PG Forsta |
Alternatives Considered | Khoros (Formerly Spredfast + Lithium) | PG Forsta |
Return on Investment | Khoros (Formerly Spredfast + Lithium) No answers on this topic | PG Forsta |
ScreenShots | Khoros CX Insights Screenshots |