65 Reviews and Ratings
181 Reviews and Ratings
Kibana integrates seamlessly with Elastic Search which gives us access to parse and analyze data generated from our systems in order to make decisions. Also, Kibana helps us create insightful reports and dashboards that give us insights into the end-users usage on the system and helps us find the root cause of issues as well.Incentivized
Pendo is very well suited for startups and mid size product companies who are looking for - Help in user experience buildingMeasuring the impact of a feature on the requirement phase itselfAdvanced analytics to get a sense of how the product is workingInsights about necessary changes that are required to make the product betterIncentivized
Fast searches with powerful index.Beautiful data visualizations.Real-time observability.Incentivized
Track usage across our platform (new and existing features) - where each customer clicks, how long they stay at certain areas within the software, etc.To promote new features.To train customers on how to use new features.To survey our customers within the software.Incentivized
Some performance issues with large datasets.Linking to dashboards makes extremely long urls.Lack of reports.Incentivized
I find the reporting and analytics to be a little light. They could improve custom reporting capabilities.Would like to see the capabilities of the Pendo tagging tool built into the platform. (don't launch a separate product). I find the tagging tool does a much better job at selecting the components to be tagged than the platform does.Sometimes takes a while to refresh counts when adding a new tag.Incentivized
We have had an excellent experience with Pendo. When we've had questions or concerns, Pendo is very quick to respond and communicate with us. We have experienced top-notch customer support and customer engagement. We have actually modeled some of our implementation and product processes after Pendo's examples.
Overall, Pendo provides a smooth interface, especially with the most recent update, and I couldn't imagine using or learning any other platform so product focused. From the moment I log into Pendo, I know where I'm going and what I'm looking for and I'm able to find that, through the interface, in as little time as possible. This helps keep me focused on doing other tasks at work so I'm not overburdened with hunting things down in the system
We did not use the official Kibana support. Documentation was easy enough to follow.Incentivized
They've been great anytime that we have needed help with something. They also have some really great help articles. We're able to figure most things out through their articles, but when we've had to call in they've been very helpful and we haven't had any problems. I'd highly recommend working with them.Incentivized
The training schedule was well thought out and tailored to meet our needs. Chantelle stayed with us through the whole implementation and made sure that we were good to go.
Use Segment to install and cut developers out of the work cycle!Incentivized
Kibana has a better usability experience, the core features I was using existed in all of them. I liked more in Kibana how you can easily create dashboards, charts, and reports without the need to be a tech person.Incentivized
WalkMe is an industry leader, but they charge an arm and a leg. Working with them you get a lot of support and CSM time, but is it really worth that price tag? Pendo.io was an easy choice for that simple reason.Incentivized
Improved understanding of production environment.Reduced downtime.More empowered developers who understand their systems in production.Incentivized
We have had an ROI in reduced support contacts.We have had increased NPS scores due to our ability to target messaging for the right reasons to the right audience members rather than blanket distribution of information.Delayed deployment in certain environments (being worked through) has led to a delay in one business area, but it is not public facing yet so we aren't heavily impacted by that yet.