Pendo best tool in the Product Managers toolbox
Updated June 27, 2025

Pendo best tool in the Product Managers toolbox

Greg Cowan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

Enables us to be product led, where we can rely on actual data rather than opinion. We use analytics, session replay, feedback and polls via Listen, as well as heatmaps, custom data reports and custom dashboards, resource center and guides. We are investing heavily in in-app guides for onboarding new users and educting esisting users.

Pros

  • Analytics - ability to rebuild new analytics back to the snippet install date
  • Guides & Resource Center - ability to create and deploy guides without the need ofr development.
  • Feedback, polls, surveys and NPS - quantative and qualative data is invaluable.

Cons

  • Listen - searchable dashboard for existing requests.
  • Guides - work on more than one guide at a time.
  • Dashboards - ability to choose location of widget to be added, i.e. top or bottom, not always default to top. then have to drag widgets to the bottom, which is a pain.
  • Reducing development time with in-app guides and resource center, with product management being able to agilely create guides in real time, this could be as much as 1 full time developer in savings.
  • Reducing business time scoping "rock fetches" than are proven to be invaluable based on analytics, each time 1 single piece of analtical data saves around ~20 hours across multiple resources.
  • Increasing user satisfaction with in-app guides and resource center
  • Increasing usage of key features through targetted messaging, those key features either drive costs ou of our business or add value to customers business.
Our organsization have dev-ops teams who maintain pendo, and administer the product. The create brand approved themes and are available to reach out to when assistance is required.
Not as many as I would like due to AI rules within our company, the one I want to use most is AI guide translation where I do not need to get a translation team to manually translate the guides. The other AI function I do use is the Listen feedback AI, this is very good at summarizing the tope feedback items.
Slightly as indicated above, when I am allowed to use guide translations, it would improve greatliy.
Very easy to use, in an uncomplicated user interface. Typlically i dont need to use help resources, however when I do need help i use Google AI to ask how to do something, it would be better if Pendo had AI help in the feature in the UI right where you need it.
Pendo is better than the alternatives as it is more all in one.

Do you think Pendo.io delivers good value for the price?

Yes

Are you happy with Pendo.io's feature set?

Yes

Did Pendo.io live up to sales and marketing promises?

Yes

Did implementation of Pendo.io go as expected?

Yes

Would you buy Pendo.io again?

Yes

Pendo is very well suited to the following scenarios: Applications where click tracking is important for data led decision making. Applications where in-app help and guidance are beneficial to help users where and when they need it. Applications where watching users actually using your application via session replay. I have not yet used Pendo on a mobile application or an application thats responsive for mobile.

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