What users are saying about
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Top Rated
88 Ratings

Pendo.io

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Top Rated
88 Ratings
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Score 8.8 out of 101

Likelihood to Recommend

Pendo.io

On the messaging front, we're constantly finding new use cases to use Pendo. As previously mentioned, guides:
  • are quick to set up and deploy
  • don't necessarily require dev resources
  • are super customizable and can be targeted effectively
On the analytics front, I'd say that high-level reporting is great, but very granular reporting isn't as easy.
Jonathan Slavuter profile photo

Pros

Pendo.io

  • User Tracking.
  • Intuitive and easy to use guide building.
  • Great customer service.
Lance Gorji profile photo

Cons

Pendo.io

  • The set up process wasn't the easiest and required a good amount of time from one of our developers to get everything configured. So this isn't a product that's ready to go out of the box; you will have to put some time into configuration.
  • Posting Guides isn't all that intuitive. As a non-technical person, I usually have to ask a developer to help me out getting my design into a guide to post to users.
Ashley Saliba profile photo

Likelihood to Renew

Pendo.io

Pendo.io 9.1
Based on 2 answers
We have had an excellent experience with Pendo. When we've had questions or concerns, Pendo is very quick to respond and communicate with us. We have experienced top-notch customer support and customer engagement. We have actually modeled some of our implementation and product processes after Pendo's examples.
Jennifer Gray profile photo

Usability

Pendo.io

Pendo.io 8.3
Based on 3 answers
Generally very easy to pick it up and start using right away without a great deal of training.
Ted Boren profile photo

Support

Pendo.io

Pendo.io 7.9
Based on 2 answers
Pendo.io doesn't have phone support, which I would prefer. But, their email support is stellar, and they always make sure that urgent requests are handled accurately and quickly.
Emily Hardin profile photo

Online Training

Pendo.io

Pendo.io 9.1
Based on 1 answer
The training schedule was well thought out and tailored to meet our needs. Chantelle stayed with us through the whole implementation and made sure that we were good to go.
Emily Hardin profile photo

Alternatives Considered

Pendo.io

We previously subscribed to Intercom for product announcements but went with Pendo.io because it also gives us robust product usage analytics and polls, and allows us more flexibility in posting targeted product announcements. We phased out Intercom after we purchased Pendo.io because they were duplicative.
Ashley Saliba profile photo

Return on Investment

Pendo.io

  • We've been able to schedule customer interviews based on feedback submitted through the polls and it has helped us make product and UI changes for the better to make customers happier.
  • It has really made it obvious which functions users love and return to often and which ones they don't use, allowing us to make roadmap decisions that will have the most impact on customer retention and satisfaction.
Ashley Saliba profile photo

Pricing Details

Pendo.io

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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