Highly, highly recommend Pendo.io
September 21, 2020

Highly, highly recommend Pendo.io

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

Pendo.io helps us track usage in our software product to know how customers are interacting with it. We have several different departments and teams using it in our company. I love the ability to create walkthroughs for our customers. If they enter a certain part of the product it can pop-up a help guide for users to show them how to use that section of the product.

Pros

  • Walkthroughs
  • Product usage data
  • Funnel paths

Cons

  • I miss the classic designer
  • Integrations/API
  • Helped us understand product usage data
  • Helped improve our trial environment
I'm not 100% sure why we went with Pendo.io. The organization has been using Pendo.io for over 4 years and it's so ingrained in our company that it would be really hard for us to move to another product. I have loved working with Pendo.io and don't want to move anytime soon.
They've been great anytime that we have needed help with something. They also have some really great help articles. We're able to figure most things out through their articles, but when we've had to call in they've been very helpful and we haven't had any problems. I'd highly recommend working with them.
Pendo.io has helped us understand our product usage a lot more. It's been really valuable to see how customers use the product, what interests them, and how we can improve based on this data.

Do you think Pendo.io delivers good value for the price?

Not sure

Are you happy with Pendo.io's feature set?

Yes

Did Pendo.io live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Pendo.io go as expected?

I wasn't involved with the implementation phase

Would you buy Pendo.io again?

Yes

We use Pendo.io to create lightboxes for certain product announcements. If we want a customer to take a survey we will use Pendo.io to create a lightbox and put the link to the survey in there. Pendo.io also has the ability to save segmented lists for us so we can survey smaller groups of our customers instead of bothering our entire customer base. This is nice if we only care about US-based customers or international customers.

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