Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kintone
Score 9.7 out of 10
N/A
Kintone is a customizable digital workplace platform used to manage data, tasks, and communication. The no-code drag-and-drop interface can be used to create custom applications.
$120
per month for 5 users (minimum)
Nutshell
Score 9.0 out of 10
N/A
Nutshell offers a CRM with contact management, calendar sync, click-to-call, and collaboration features.
$19
per month per user
Pricing
KintoneNutshell CRM
Editions & Modules
Professional Subscription
$24
per month per user
Foundation
$19
per month per user
Growth
$32
per month per user
Pro
$49
per month per user
Business
$67
per month per user
Enterprise
$89
per month per user
Offerings
Pricing Offerings
KintoneNutshell
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsMinimum requirement of 5 users. Kintone offers a free prototype to build with using existing process.15% discount for annual pricing.
More Pricing Information
Community Pulse
KintoneNutshell CRM
Features
KintoneNutshell CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Kintone
9.7
4 Ratings
21% above category average
Nutshell CRM
9.1
14 Ratings
14% above category average
Customer data management / contact management9.84 Ratings8.613 Ratings
Workflow management9.34 Ratings10.012 Ratings
Territory management10.02 Ratings10.07 Ratings
Opportunity management10.02 Ratings10.09 Ratings
Integration with email client (e.g., Outlook or Gmail)8.52 Ratings6.913 Ratings
Contract management10.01 Ratings10.01 Ratings
Quote & order management10.01 Ratings9.38 Ratings
Channel / partner relationship management10.02 Ratings10.02 Ratings
Interaction tracking00 Ratings6.911 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Kintone
10.0
4 Ratings
25% above category average
Nutshell CRM
10.0
7 Ratings
25% above category average
Case management10.04 Ratings10.06 Ratings
Help desk management10.03 Ratings10.01 Ratings
Call center management00 Ratings10.05 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Kintone
9.0
1 Ratings
14% above category average
Nutshell CRM
8.3
13 Ratings
6% above category average
Lead management9.01 Ratings9.612 Ratings
Email marketing00 Ratings6.911 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Kintone
9.4
4 Ratings
19% above category average
Nutshell CRM
9.9
12 Ratings
25% above category average
Task management10.02 Ratings9.611 Ratings
Reporting8.84 Ratings10.08 Ratings
Billing and invoicing management00 Ratings10.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Kintone
9.5
4 Ratings
20% above category average
Nutshell CRM
10.0
12 Ratings
25% above category average
Pipeline visualization10.01 Ratings10.011 Ratings
Customizable reports9.04 Ratings10.011 Ratings
Forecasting00 Ratings10.09 Ratings
Customization
Comparison of Customization features of Product A and Product B
Kintone
9.4
6 Ratings
20% above category average
Nutshell CRM
9.8
10 Ratings
24% above category average
Custom fields9.26 Ratings9.310 Ratings
Custom objects9.05 Ratings10.06 Ratings
API for custom integration10.02 Ratings10.05 Ratings
Scripting environment00 Ratings10.02 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Kintone
8.5
2 Ratings
12% above category average
Nutshell CRM
10.0
2 Ratings
28% above category average
Marketing automation8.52 Ratings10.02 Ratings
Compensation management00 Ratings10.02 Ratings
Platform
Comparison of Platform features of Product A and Product B
Kintone
9.3
4 Ratings
19% above category average
Nutshell CRM
8.6
13 Ratings
11% above category average
Mobile access9.34 Ratings8.613 Ratings
Security
Comparison of Security features of Product A and Product B
Kintone
9.2
5 Ratings
9% above category average
Nutshell CRM
10.0
3 Ratings
17% above category average
Role-based user permissions9.25 Ratings10.02 Ratings
Single sign-on capability00 Ratings10.02 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Kintone
-
Ratings
Nutshell CRM
9.5
9 Ratings
23% above category average
Social data00 Ratings9.09 Ratings
Social engagement00 Ratings10.02 Ratings
Best Alternatives
KintoneNutshell CRM
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
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Salesmate
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.3 out of 10
Creatio
Creatio
Score 9.3 out of 10
Enterprises
Creatio
Creatio
Score 9.3 out of 10
Creatio
Creatio
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KintoneNutshell CRM
Likelihood to Recommend
9.8
(53 ratings)
9.6
(14 ratings)
Likelihood to Renew
10.0
(8 ratings)
10.0
(1 ratings)
Usability
9.2
(11 ratings)
8.4
(4 ratings)
Availability
10.0
(2 ratings)
-
(0 ratings)
Performance
10.0
(2 ratings)
-
(0 ratings)
Support Rating
9.4
(46 ratings)
9.5
(2 ratings)
Online Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
6.8
(4 ratings)
8.0
(1 ratings)
Configurability
9.0
(43 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
10.0
(2 ratings)
-
(0 ratings)
Ease of integration
10.0
(2 ratings)
-
(0 ratings)
Product Scalability
10.0
(2 ratings)
-
(0 ratings)
Professional Services
10.0
(2 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(2 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
KintoneNutshell CRM
Likelihood to Recommend
Kintone
I would recommend this to other small economic development groups looking for a CRM that isn't too busy or too difficult to use, but still gives you flexibility to track what you need/want. I also think that given the price, this is a really great alternative to other CRMs that often have more than we need included in them.
Read full review
Nutshell Inc.
This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis? If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
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Pros
Kintone
  • Flexibility. You can build apps (without coding) to serve a wide range of processes and projects.
  • Ease of use. The interface is intuitive.
  • Training. There are resources readily available to train new users. Even starting from scratch, I felt like I was up to speed in just a few hours.
Read full review
Nutshell Inc.
  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Read full review
Cons
Kintone
  • I feel that Kintone is not well enough known yet. This means that other apps/APIs are not necessarily easy to connect with Kintone. Yes, you can use Zapier though for interfacing with other apps.
  • It would be great if it could give more customized options to change the look and format of certain things. You can make price quote apps, for example, but have to rely on 3rd party apps or programming skills to customize the look and fields.
  • If you make a table as an input field, it cannot connect to other internal Kintone apps for lookups and such.
  • I think there is more potential to make more customized data graphs.
Read full review
Nutshell Inc.
  • integration with email doesn't work as advertised
  • would like integration with quickbooks
  • If there is a misspelling in any one email address, you can not send a mass email. You must go back and correct each error before it can send.
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Likelihood to Renew
Kintone
We have been quite happy with our use of Kintone thus far. We looked at several options before choosing Kintone and believe it had the best value and best features, while allowing for complete customization, rather than being locked into preformatted apps that may not address exactly what we need or be more than what we need.
Read full review
Nutshell Inc.
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Read full review
Usability
Kintone
Kintone is agile app and most of the time we can easily come up with new apps. However, there should be more feature-based drag and drop and or a visual-based usability, as we all want to minimize the number of clicks and dropdown menu selections as much as possible. Thanks.
Read full review
Nutshell Inc.
Extremely easy to use and they help you throughout the process. I find it not challenging, an effective utility to help us prioritize and engage efficiently at a reasonable price point. We enjoy working with the team there and they're easy to access. I've already recommended it to two colleagues
Read full review
Reliability and Availability
Kintone
Never had an issue with this.
Read full review
Nutshell Inc.
No answers on this topic
Performance
Kintone
Pages load quickly, no issues with response time
Read full review
Nutshell Inc.
No answers on this topic
Support Rating
Kintone
I am very happy with Kintone and support it fully. I think that it is a great place for any company that wants to create a platform for better management. It is easy to use and pretty affordable. It is straightforward and has many tools that can be used by anyone. There are many helpful tutorials available too to guide users
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Nutshell Inc.
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
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Online Training
Kintone
The training was seamless and easy to follow
Read full review
Nutshell Inc.
No answers on this topic
Implementation Rating
Kintone
Everyone has their own tastes of things and way they want to work. Asking them to adapt to the changes with the new tools or apps is always difficult. We would want to start with a very small but best example within the organization, which in our case was that the employees will not be bothered by the bosses by being asked to find the documents, status of the progresses, or major things/requests/projects.
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Nutshell Inc.
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
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Alternatives Considered
Kintone
Kintone is the easiest product to create from and the cost is the lowest I believe. In addition, reconfigurability and extendability are great. If you look for a low code tool, you can try Kintone. But as same as another low code tool, don't expect too much.
Read full review
Nutshell Inc.
When I first started with BCI, they were using ACT!. It was hard to navigate and there were a lot of spots for duplicate information that made it hard to know if you were in the right spot or not. Then if you had trouble, you would spend 3 hours on the phone with customer service and often they would not even be able to find a solution. I would not recommend ACT! to anyone. Since getting nutshell, I have learned a bit about Cosential and I know that it is more catered to the construction industry and can help with proposal creation, so I think that may be something we consider in the not-too-near future.
Read full review
Contract Terms and Pricing Model
Kintone
Should be multiple pricing packages.
Read full review
Nutshell Inc.
No answers on this topic
Scalability
Kintone
I could see this work for all departments if implemented correctly.
Read full review
Nutshell Inc.
No answers on this topic
Professional Services
Kintone
We have nothing but positive things to say about the kintone professional services we utilized during the install and after we went live.
Read full review
Nutshell Inc.
No answers on this topic
Return on Investment
Kintone
  • It used to take us 15-20 minutes to create a quote for a client. It now takes less than 3.
  • It allows a few of our employees to work remotely, which was essentially impossible prior.
  • We can see raw data for success/failure rates, which we actively use in our employee review process.
Read full review
Nutshell Inc.
  • Nutshell CRM has had a major impact on ROI. The last program we used cost more and had fewer features and accessibility.
  • One negative impact is its email functions. As stated before in this review I need to be able to send large attachments and pics through email and Nutshell is very limited when it comes to that.
Read full review
ScreenShots

Kintone Screenshots

Screenshot of a view of apps from the portalScreenshot of 4 ways to build an appScreenshot of the drag and drop interfaceScreenshot of business app viewsScreenshot of Kintone appearing across desktop, and mobile

Nutshell Screenshots

Screenshot of Nutshell's dashboard, mobile app, and sales metrics.Screenshot of the interface to build custom pipelines.Screenshot of where to measure contact engagement with Nutshell Marketing emails, forms, website traffic, and landing pages.Screenshot of the interface to engage with website visitors and leads throughout the buying journey via multiple channels using Nutshell Engagement. Channels include SMS, AI webchat, WhatsApp, Facebook Messenger, and Instagram DMs.Screenshot of Quotes & Invoices, where users can create, send, and monitor custom quotes and invoices without leaving Nutshell.