Kintone vs. Nutshell CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kintone
Score 8.7 out of 10
N/A
Kintone is a customizable digital workplace platform that lets the user manage data, tasks, and communication in one central place. Over 23,000 customers use Kintone’s no-code platform with more than 1.5 million database and workflow applications custom built for their businesses. Kintone is provided by Cybozu Inc., a Tokyo-based public company founded in 1997. Boasting users among the largest F500 companies, Kintone's no-code platform with granular governance aims…
$24
per month per user
Nutshell
Score 6.5 out of 10
N/A
Nutshell offers a CRM with contact management, calendar sync, click-to-call, and collaboration features.
$20
per user, per month
Pricing
KintoneNutshell CRM
Editions & Modules
Professional Subscription
$24
per month per user
Starter
$20
per user, per month
Pro
$35
per user, per month
Pro+
$70
per user, per month
Offerings
Pricing Offerings
KintoneNutshell
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsAll subscriptions have a minimum 5 users requirement. We also offer Nonprofit Subscription (only applies to 501(c)3 orgs), GOV subscription and EDU subscription at $15/month/user. For Enterprise accounts, please contact us directly for custom pricing.
More Pricing Information
Features
KintoneNutshell CRM
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
Kintone
9.1
43 Ratings
3% above category average
Nutshell CRM
-
Ratings
Platform Security9.134 Ratings00 Ratings
Platform User Management9.340 Ratings00 Ratings
Reusability9.138 Ratings00 Ratings
Platform Scalability9.240 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Kintone
-
Ratings
Nutshell CRM
7.4
11 Ratings
4% below category average
Customer data management / contact management00 Ratings9.010 Ratings
Workflow management00 Ratings8.39 Ratings
Territory management00 Ratings6.06 Ratings
Opportunity management00 Ratings9.07 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.511 Ratings
Quote & order management00 Ratings6.76 Ratings
Interaction tracking00 Ratings9.59 Ratings
Channel / partner relationship management00 Ratings3.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Kintone
-
Ratings
Nutshell CRM
8.8
6 Ratings
16% above category average
Case management00 Ratings9.75 Ratings
Call center management00 Ratings8.04 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Kintone
-
Ratings
Nutshell CRM
8.3
10 Ratings
10% above category average
Lead management00 Ratings8.59 Ratings
Email marketing00 Ratings8.08 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Kintone
-
Ratings
Nutshell CRM
8.9
9 Ratings
16% above category average
Task management00 Ratings9.08 Ratings
Reporting00 Ratings8.87 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Kintone
-
Ratings
Nutshell CRM
8.1
11 Ratings
7% above category average
Forecasting00 Ratings8.08 Ratings
Pipeline visualization00 Ratings7.810 Ratings
Customizable reports00 Ratings8.610 Ratings
Customization
Comparison of Customization features of Product A and Product B
Kintone
-
Ratings
Nutshell CRM
8.2
8 Ratings
8% above category average
Custom fields00 Ratings7.78 Ratings
Custom objects00 Ratings9.05 Ratings
Scripting environment00 Ratings9.01 Ratings
API for custom integration00 Ratings7.04 Ratings
Security
Comparison of Security features of Product A and Product B
Kintone
-
Ratings
Nutshell CRM
7.5
2 Ratings
10% below category average
Single sign-on capability00 Ratings9.01 Ratings
Role-based user permissions00 Ratings6.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Kintone
-
Ratings
Nutshell CRM
7.8
7 Ratings
7% above category average
Social data00 Ratings7.67 Ratings
Social engagement00 Ratings8.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Kintone
-
Ratings
Nutshell CRM
8.0
1 Ratings
11% above category average
Marketing automation00 Ratings8.01 Ratings
Compensation management00 Ratings8.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Kintone
-
Ratings
Nutshell CRM
7.5
11 Ratings
0% above category average
Mobile access00 Ratings7.511 Ratings
Best Alternatives
KintoneNutshell CRM
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Creatio
Creatio
Score 9.1 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Quixy
Quixy
Score 9.8 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Quickbase
Quickbase
Score 9.2 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KintoneNutshell CRM
Likelihood to Recommend
8.9
(48 ratings)
10.0
(11 ratings)
Likelihood to Renew
8.3
(5 ratings)
10.0
(1 ratings)
Usability
7.8
(5 ratings)
9.0
(1 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.9
(46 ratings)
9.5
(2 ratings)
Implementation Rating
6.8
(4 ratings)
8.0
(1 ratings)
Configurability
9.3
(42 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
1.0
(1 ratings)
-
(0 ratings)
Ease of integration
5.0
(1 ratings)
-
(0 ratings)
Product Scalability
7.0
(1 ratings)
-
(0 ratings)
Professional Services
3.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
8.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
2.0
(1 ratings)
-
(0 ratings)
User Testimonials
KintoneNutshell CRM
Likelihood to Recommend
Kintone
Kintone is great if you want a software that will help you in managing your data, and keep track of which tasks are assigned to whom. It also helps to streamline communication and information in one central place. However, it is not for you if you are looking for something complex that has to manage a lot of data.
Read full review
Nutshell, Inc.
This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis? If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Read full review
Pros
Kintone
  • Flexibility. You can build apps (without coding) to serve a wide range of processes and projects.
  • Ease of use. The interface is intuitive.
  • Training. There are resources readily available to train new users. Even starting from scratch, I felt like I was up to speed in just a few hours.
Read full review
Nutshell, Inc.
  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Read full review
Cons
Kintone
  • I feel that Kintone is not well enough known yet. This means that other apps/APIs are not necessarily easy to connect with Kintone. Yes, you can use Zapier though for interfacing with other apps.
  • It would be great if it could give more customized options to change the look and format of certain things. You can make price quote apps, for example, but have to rely on 3rd party apps or programming skills to customize the look and fields.
  • If you make a table as an input field, it cannot connect to other internal Kintone apps for lookups and such.
  • I think there is more potential to make more customized data graphs.
Read full review
Nutshell, Inc.
  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Read full review
Likelihood to Renew
Kintone
I still think that there's a room for Kintone's future, and high expectations for them in additional features and innovative tools and supports. Truly hope that they will support email features, and standardized supports for various plug-ins with the 3rd party software and apps. In the meantime, we will have to consider our ways of doing our work in all aspects
Read full review
Nutshell, Inc.
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Read full review
Usability
Kintone
Kintone is agile app and most of the time we can easily come up with new apps. However, there should be more feature-based drag and drop and or a visual-based usability, as we all want to minimize the number of clicks and dropdown menu selections as much as possible. Thanks.
Read full review
Nutshell, Inc.
Very easy to use, great for small office
Read full review
Reliability and Availability
Kintone
Never had an issue with this.
Read full review
Nutshell, Inc.
No answers on this topic
Performance
Kintone
No issues.
Read full review
Nutshell, Inc.
No answers on this topic
Support Rating
Kintone
I have had very specific questions about different aspects of the software, and I have always been able to get a hold of someone who could help. If my sales rep didn’t know the answer, he would get me in touch with someone who did know the answer. The whole team is very ready to help. It definitely feels like they view my success as their success, which is so important with this type of software.
Read full review
Nutshell, Inc.
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Read full review
Implementation Rating
Kintone
Everyone has their own tastes of things and way they want to work. Asking them to adapt to the changes with the new tools or apps is always difficult. We would want to start with a very small but best example within the organization, which in our case was that the employees will not be bothered by the bosses by being asked to find the documents, status of the progresses, or major things/requests/projects.
Read full review
Nutshell, Inc.
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Read full review
Alternatives Considered
Kintone
Kintone is the easiest product to create from and the cost is the lowest I believe. In addition, reconfigurability and extendability are great. If you look for a low code tool, you can try Kintone. But as same as another low code tool, don't expect too much.
Read full review
Nutshell, Inc.
Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Read full review
Contract Terms and Pricing Model
Kintone
Should be multiple pricing packages.
Read full review
Nutshell, Inc.
No answers on this topic
Scalability
Kintone
I could see this work for all departments if implemented correctly.
Read full review
Nutshell, Inc.
No answers on this topic
Professional Services
Kintone
Needed improvement at the time.
Read full review
Nutshell, Inc.
No answers on this topic
Return on Investment
Kintone
  • It has helped us reduce the amount of people we need to track our inventory. We’ve saved time and money using less people.
  • We are able to see our data much better now and have a spot that we can all look at the database on the go.
Read full review
Nutshell, Inc.
  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Read full review
ScreenShots

Kintone Screenshots

Screenshot of View apps from portalScreenshot of 4 ways to build an appScreenshot of Mobile accessScreenshot of Drag and drop interfaceScreenshot of Business app views