Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kintone
Score 9.6 out of 10
N/A
Kintone is a customizable digital workplace platform used to manage data, tasks, and communication. The no-code drag-and-drop interface can be used to create custom applications.
$120
per month for 5 users (minimum)
Zapier
Score 8.8 out of 10
N/A
The Zapier Automation Platform designed to integrate data between web apps. It is scaled for small to mid-sized businesses, with a functional but limited free version of the program.
$29.99
per month 750 tasks per month
Pricing
KintoneZapier
Editions & Modules
Professional Subscription
$24
per month per user
Starter
$29.99
per month 750 tasks per month
Professional
$73.50
per month 2k tasks per month
Team
$103.50
per month 2k tasks per month
Company
Contact Sales
Offerings
Pricing Offerings
KintoneZapier
Free Trial
YesNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsMinimum requirement of 5 users. Kintone offers a free prototype to build with using existing process.33% discount for annual pricing.
More Pricing Information
Community Pulse
KintoneZapier
Considered Both Products
Kintone
Chose Kintone
A lot of the tools in this area are very well built and great to use. Realistically - Kintone is not the "prettiest" but it is one of the most clean and straightforward tools to use. You also get the benefit of a straightforward operational cost. Full use of the system - and …
Zapier

No answer on this topic

Features
KintoneZapier
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Kintone
9.0
2 Ratings
14% above category average
Zapier
-
Ratings
Customer data management / contact management9.52 Ratings00 Ratings
Workflow management8.52 Ratings00 Ratings
Territory management10.01 Ratings00 Ratings
Opportunity management10.01 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)7.01 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Kintone
10.0
2 Ratings
26% above category average
Zapier
-
Ratings
Case management10.02 Ratings00 Ratings
Help desk management10.02 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Kintone
8.5
2 Ratings
10% above category average
Zapier
-
Ratings
Customizable reports8.52 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Kintone
8.5
4 Ratings
10% above category average
Zapier
-
Ratings
Custom fields8.84 Ratings00 Ratings
Custom objects8.33 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Kintone
7.0
1 Ratings
7% below category average
Zapier
-
Ratings
Marketing automation7.01 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Kintone
8.5
2 Ratings
11% above category average
Zapier
-
Ratings
Mobile access8.52 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Kintone
8.7
3 Ratings
3% above category average
Zapier
-
Ratings
Role-based user permissions8.73 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Kintone
8.0
2 Ratings
4% above category average
Zapier
-
Ratings
Reporting8.02 Ratings00 Ratings
Cloud Data Integration
Comparison of Cloud Data Integration features of Product A and Product B
Kintone
-
Ratings
Zapier
9.1
107 Ratings
13% above category average
Pre-built connectors00 Ratings9.4103 Ratings
Connector modification00 Ratings8.691 Ratings
Support for real-time and batch integration00 Ratings8.389 Ratings
Data quality services00 Ratings9.472 Ratings
Data security features00 Ratings9.671 Ratings
Monitoring console00 Ratings9.180 Ratings
Best Alternatives
KintoneZapier
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Score 10.0 out of 10
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Score 9.3 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.0 out of 10
IBM App Connect
IBM App Connect
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.0 out of 10
IBM App Connect
IBM App Connect
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KintoneZapier
Likelihood to Recommend
9.0
(48 ratings)
9.4
(112 ratings)
Likelihood to Renew
8.3
(5 ratings)
10.0
(1 ratings)
Usability
7.8
(5 ratings)
9.5
(11 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.4
(46 ratings)
1.0
(10 ratings)
Implementation Rating
6.8
(4 ratings)
-
(0 ratings)
Configurability
9.6
(42 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
1.0
(1 ratings)
-
(0 ratings)
Ease of integration
5.0
(1 ratings)
-
(0 ratings)
Product Scalability
7.0
(1 ratings)
-
(0 ratings)
Professional Services
3.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
8.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
2.0
(1 ratings)
-
(0 ratings)
User Testimonials
KintoneZapier
Likelihood to Recommend
Kintone
Kintone is great if you want a software that will help you in managing your data, and keep track of which tasks are assigned to whom. It also helps to streamline communication and information in one central place. However, it is not for you if you are looking for something complex that has to manage a lot of data.
Read full review
Zapier
If you have processes that are now managed and controlled using a spreadsheet, Zapier will give you a lot more control over what is happening and will help you increase productivity by eliminating simple steps such as sending emails and sharing information with your colleagues. It frees time for very transactional activities.
Read full review
Pros
Kintone
  • Flexibility. You can build apps (without coding) to serve a wide range of processes and projects.
  • Ease of use. The interface is intuitive.
  • Training. There are resources readily available to train new users. Even starting from scratch, I felt like I was up to speed in just a few hours.
Read full review
Zapier
  • Ease of use - multiple people in the organization can set up and run Zaps per their specific use cases without much training.
  • Connectivity - Zapier is able to connect to multiple applications we use on a regular basis.
  • Functionality - Zapier provides embedded functionality within the app itself (email, data conversion), but also appropriate triggers and actions for apps it connects to.
  • Versatile - Zapier can execute complicated and simple tasks and thus has many use cases.
Read full review
Cons
Kintone
  • I feel that Kintone is not well enough known yet. This means that other apps/APIs are not necessarily easy to connect with Kintone. Yes, you can use Zapier though for interfacing with other apps.
  • It would be great if it could give more customized options to change the look and format of certain things. You can make price quote apps, for example, but have to rely on 3rd party apps or programming skills to customize the look and fields.
  • If you make a table as an input field, it cannot connect to other internal Kintone apps for lookups and such.
  • I think there is more potential to make more customized data graphs.
Read full review
Zapier
  • Being able to turn off one leg of a Zap without having to delete it or turn the whole Zap off
  • Not all fields populate when using certain aspects of Salesforce, but that could be an SF issue
  • Communication when support is actually needed basically doesn't happen
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Likelihood to Renew
Kintone
I still think that there's a room for Kintone's future, and high expectations for them in additional features and innovative tools and supports. Truly hope that they will support email features, and standardized supports for various plug-ins with the 3rd party software and apps. In the meantime, we will have to consider our ways of doing our work in all aspects
Read full review
Zapier
Zapier is now very much an integral part of our business and we could not operate without it!
Read full review
Usability
Kintone
While, we have been quite happy with out choice to use Kintone, there are a couple of things (mentioned previously) that would make the experience better. Overall, it has been the best fit for our organisation. We are still in the process of building out a needed API and integrating that, so we have yet to reach full functionality with one of our apps in Kintone. Once we have that completed, I think we'll have a better idea of how well it truly works for us
Read full review
Zapier
The interface is very user-friendly, and there are also many tools to help a brand-new user get started. For example, you can put your Zap idea into the AI bot, and it will basically build a shell of your Zap to get started on. The format for each step within a Zap is also very helpful (set up the connection/app, set up the fields/details, then test).
Read full review
Reliability and Availability
Kintone
Never had an issue with this.
Read full review
Zapier
No answers on this topic
Performance
Kintone
No issues.
Read full review
Zapier
No answers on this topic
Support Rating
Kintone
I have had very specific questions about different aspects of the software, and I have always been able to get a hold of someone who could help. If my sales rep didn’t know the answer, he would get me in touch with someone who did know the answer. The whole team is very ready to help. It definitely feels like they view my success as their success, which is so important with this type of software.
Read full review
Zapier
Before we purchased Zapier, I contacted support and asked them if Zapier could support my intended workflow (this is actually a selection on their support form - awesome). Within 2 hours, I was contacted by a support team member who seemed sure it would work, but granted me premium access for 2 weeks to try it out for myself. Sure enough, it did! Ever since then, support has replied rapidly to any problems I have experienced and answered my questions within a few sentences.
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Implementation Rating
Kintone
Everyone has their own tastes of things and way they want to work. Asking them to adapt to the changes with the new tools or apps is always difficult. We would want to start with a very small but best example within the organization, which in our case was that the employees will not be bothered by the bosses by being asked to find the documents, status of the progresses, or major things/requests/projects.
Read full review
Zapier
No answers on this topic
Alternatives Considered
Kintone
Kintone is the easiest product to create from and the cost is the lowest I believe. In addition, reconfigurability and extendability are great. If you look for a low code tool, you can try Kintone. But as same as another low code tool, don't expect too much.
Read full review
Zapier
We actually utilize both Integromat and Zapier at our company, for all the reasons detailed in this review. Though Zapier is excellent for simple client integrations, we often run into internal use cases that require complexity that Zapier cannot provide. Specifically working with API calls (not just webhooks), complex multi-step integrations with Routing/parsing/etc, and large volume integrations. Integromat is perfect for these use cases, but doesn’t provide the simplicity and account scalability that Zapier offers.
Read full review
Contract Terms and Pricing Model
Kintone
Should be multiple pricing packages.
Read full review
Zapier
No answers on this topic
Scalability
Kintone
I could see this work for all departments if implemented correctly.
Read full review
Zapier
No answers on this topic
Professional Services
Kintone
Needed improvement at the time.
Read full review
Zapier
No answers on this topic
Return on Investment
Kintone
  • It has helped us reduce the amount of people we need to track our inventory. We’ve saved time and money using less people.
  • We are able to see our data much better now and have a spot that we can all look at the database on the go.
Read full review
Zapier
  • It has saved me the money in hiring an administrative assistant
  • It also saved me the time it took to do these tasks
  • It also allowed me to automate things that increased my lead generation
  • It also allowed me to automate several processes
Read full review
ScreenShots

Kintone Screenshots

Screenshot of a view of apps from the portalScreenshot of 4 ways to build an appScreenshot of the drag and drop interfaceScreenshot of business app viewsScreenshot of Kintone appearing across desktop, and mobile