Kixie vs. Vonage Contact Center

Suited if you want to hear old calls. Not suited for teaching new SDR's how to talk or what a good call is and why. Kixie doesn't transcribe either.

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If an organiziation was fully on Salesforce and rely on that type of routing, I would recommend Vonage to them. They would also need a good support system to be able to build/maintain and manage it as well. If they do not need this or have the bandwidth, I would not recommend this product at all. They also struggled with our billing and could not tell us what they were charging for

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• Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile.
• The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone.
• The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call.

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• The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
• ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
• ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.

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• User interface, sometimes the list you are calling on the tool can glitch and not show you the info of the lead.
• Integration with more CRMs like Agencyzoom
• An email automation option similar to text messages.

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• Texting issue - I am experiencing a texting issue where a small number of messages are not being delivered. Out of every 100 texts I send, about 4 or 5 fail to deliver. I am not sure what the cause is, but overall, I am satisfied with the service.

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Kixie provides a nice user interface. There is a bit of a learning curve to load leads but it's not difficult. It's just learning where to go and how to load lists for the reps. Once you have it figured out, it's easy to get lists loaded for reps and give them the ability to manage those leads

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I have used other similar tool in past but I feel Vonage Contact Center is the best one so far.

I have personally not used their support, but I hear from our admin that it is good.

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Good for the price and Pipedrive integration. In my opinion, less relaible than others

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Noble was the outgoing system. If you are in the UK, then you find that there is little support from the US function for any challenges you face. It feels like Noble is aware of Salesforce, however it doesn't really integrate with Salesforce. Natterbox also looked like a good product, however I feel they are a little while off being on the same level as New Voice Media. It's worth throwing them in the mix with any consideration though.

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• Kixie's dialer allows us to dial directly from our CRM
• The voicemail drop feature saves time and allows our BDRs to move on to the next call right away
• The automatic log calling saves even more time instead of having to log the call manually

• It really put a hold on our move off our PBX. Too many issues with the first group, we had to re-evaluate and pick another solution
• A lot of lost time in employee productivity and not as efficient on their own
• Did improve inbound calling to the toll free with optimal routing for customers

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info