KnowBe4 PhishER/PhishER Plus vs. Proofpoint Targeted Attack Protection (TAP)

PhishER comes with some good features, such as PhishML, PhishRIP, PhishFlip, etc. These features help us manage phishing email reporting incidents. From reporting emails via Phish Alert Button plug-in to collecting all reported emails in one place at the PhishER dashboard. Now, the PhishML comes into play, scanning all reported emails and tagging each as clean, spam, or threat. With the help of this machine learning-based algorithm, our investigation process becomes easier. Other features, such as PhishRip, help to search and quarantine phishing emails, and PhishFlip converts a real phishing campaign to a test phishing campaign.

Incentivized

Proofpoint Targeted Attack Protection is a great security application for notifying our team about when our users click on malicious links. It provides a good explanation of the attack scenario, including the Sender, Subject, as well as other users that this attack has been sent to. It is also very useful in helping provide metrics on what types of attacks have been sent to the organization historically.

Incentivized

• One platform that integrates reported emails and using PhishFlip to educated staff.
• Automation to remove malicious emails from mailboxes.
• Instantly report back to users if an email is safe or malicious.
• Easily review vital technical information to help you make a decision if an email is a threat.
• Allow comments to be left from staff and IT.

Incentivized

• Impostor email detection is a fantastic feature and works very well.
• The sandbox feature helps to ensure confidence that their evaluation of the email threat is valid.
• Easy to use (and understand) dashboard make identifying and managing email threats a breeze.

Incentivized

• Issues with Global Blocklist
• Email Template Modification - Simplification
• Target Specific Users vs. Groups
• PhishRIP info tabs (i.e. if improperly check ripped emails are turned into tests. This has caused issues.) Info tabs or markers allow user to hover and get more information about what action a check box or slider provides.

Incentivized

• Their admin web GUI is cumbersome and unclear in many ways. The learning curve is steep so you have to stay up on things yourself whenever a new feature or service is added.
• They sometimes add a feature to their toolbox without informing their customers. This is true even when the feature added does not cost extra.

Incentivized

When we first discovered that KnowBe4 released something like this, we saw a demo of it and were floored at what it could do and how it could help us from a security standpoint. Gone are the days of us in IT sending out a mass email saying please don't click on anything in the email from sender "X", and it allows us to quietly and easily ensure that people don't take any action on malicious emails.

Incentivized

Not my decision, but I have made it very clear this product does not perform. I have emails from our users on how bad it is after switching to it.

Incentivized

I give it an eight for the feature set. While I only give it an eight because the complexity and interconnectedness of the tools mean that there needs to be quite a bit of RTFM to get the most out of the products.

Incentivized

The interface is simple to use but still contains the information needed to conduct thorough investigations. If you own licenses for other Proofpoint tools, Proofpoint Targeted Attack Protection is easily accessible from those applications. The ability to sandbox URLs within the TAP interface is a great feature as well. The overall performance of the GUI is seamless, especially if enabled with your organization's SSO.

Incentivized

I haven't needed to reach out to support very often, but when I have the responses have been timely and have provided the solutions I have needed. The support has been friendly and have always been able to resolve any issues that have come up.

Incentivized

Generally have had good response and resolution time with knowledgeable technicians, and if needed the ticket is moved to someone with more expertise to better address the issue. Have used the ticketing portal, phone, as well as the beta chat feature (permanent please!)

Incentivized

It was very simple to implement - with just a few settings needed to connect it to our O365 environment

Incentivized

Proofpoint managed the installation and made it very simple. We had a dedicated installation engineer who checked in on use periodically after go-live to ensure that there were no issue.

Incentivized

Harmony does not provide security awareness training or simulated phishing emails like KnowB4. However, it does provide a phish alert button & workflow similar to PhishER & we may stop using PhishER because the Phish Alert reports from PhishER don't feed into Harmony to help train it from phishing emails that go through. We got Harmony after KnowB4 because we needed a tool to PREVENT phishing emails from getting to people's inboxes in the first place, which KnowB4 has very little capability for other than PhishER+ blacklists. It is a shame KnowB4 does not have the anti threat phishing prevention like Harmony considering all the email data it has & its existing AI analytic capabilities.

Incentivized

This is the first product of its kind that I've used personally. The last 3 companies that I worked for also used Proofpoint, which includes Proofpoint Targeted Attack Protection, so I don't have a way to really compare it. I have seen that it is a leader in the industry.

Incentivized

• Phish/ER & PAD: Identifying email threats more quickly allowed us to send alert to the users' community in a timely manner based on the pattern of the threat.
• KnowBe4 Training Campaigns have proven to noticeably increase users' awareness.
• KnowBe4 Phishing Campaigns made users realize how dangerous and deceiving hacker can be.

Incentivized

• Saves IT time when an attack is successful and isn't reported in a timely manner or at all until damages are done. IT has to spend less time and effort because we are able to stop it before it spreads.
• Protecting business resources and assets is a huge positive impact. TAP allows us to better protect our business and information within.
• The only negative thing is that it doesn't automatically handle these attacks - but that is what TRAP is for! I wish Proofpoint bundled TAP and TRAP.

Incentivized