Korero vs. Kustomer
Korero vs. Kustomer
Product | Rating | Most Used By | Product Summary | Starting Price |
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Korero | Small Businesses (1-50 employees) | Korero is designed to be a one stop solution for Customer Relationship Management, Collaboration and Communication combined with Automation features to empower and make your sales team highly effective and productive. Primarily focused on the B2B and Small & Medium Enterprises sector, Korero boasts a simplified User Interface for a great User Experience. Korero is available as a Software as a Service solution – pay as you go, cloud enabled with an omnichannel presence (Android… | $10 per user | |
Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | Pricing is computed on a monthly basis, exclusive of VAT and minimum time is 1 month. | All plans require an annual subscription and 8 users minimum. | ||||||||||||||
More Pricing Information |
Korero | Kustomer | |
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Top Cons |
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Sales Force Automation |
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Customer Service & Support |
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Marketing Automation |
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CRM Project Management |
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CRM Reporting & Analytics |
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Customization |
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Social CRM |
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Platform |
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Security |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Korero | Kustomer | |
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Small Businesses | Salesmate Score 9.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Creatio Score 9.1 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Creatio Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Korero | Kustomer | |
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Likelihood to Recommend | 8.8 (3 ratings) | 9.0 (38 ratings) |
Likelihood to Renew | - (0 ratings) | 7.9 (2 ratings) |
Usability | 8.5 (3 ratings) | 8.5 (4 ratings) |
Availability | - (0 ratings) | 9.1 (2 ratings) |
Performance | - (0 ratings) | 6.4 (2 ratings) |
Support Rating | 7.9 (3 ratings) | 9.9 (7 ratings) |
In-Person Training | - (0 ratings) | 7.6 (2 ratings) |
Online Training | - (0 ratings) | 8.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.9 (2 ratings) |
Configurability | - (0 ratings) | 7.9 (2 ratings) |
Ease of integration | - (0 ratings) | 7.2 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 8.7 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (2 ratings) |
Korero | Kustomer | |
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Likelihood to Recommend | Innoverenit | Kustomer, LLC |
Pros | Innoverenit | Kustomer, LLC |
Cons | Innoverenit | Kustomer, LLC |
Likelihood to Renew | Innoverenit No answers on this topic | Kustomer, LLC |
Usability | Innoverenit | Kustomer, LLC |
Reliability and Availability | Innoverenit No answers on this topic | Kustomer, LLC |
Performance | Innoverenit No answers on this topic | Kustomer, LLC |
Support Rating | Innoverenit | Kustomer, LLC |
In-Person Training | Innoverenit No answers on this topic | Kustomer, LLC |
Online Training | Innoverenit No answers on this topic | Kustomer, LLC |
Implementation Rating | Innoverenit No answers on this topic | Kustomer, LLC |
Alternatives Considered | Innoverenit | Kustomer, LLC |
Scalability | Innoverenit No answers on this topic | Kustomer, LLC |
Return on Investment | Innoverenit | Kustomer, LLC |
ScreenShots | Korero Screenshots | Kustomer Screenshots |