KronoDesk vs. Kustomer
KronoDesk vs. Kustomer
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
KronoDesk | Mid-Size Companies (51-1,000 employees) | KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base. | $10 Per User per Month | |
Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
KronoDesk | Kustomer | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | All plans require an annual subscription and 8 users minimum. | ||||||||||||||
More Pricing Information |
KronoDesk | Kustomer | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
|
KronoDesk | Kustomer | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
KronoDesk | Kustomer | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
KronoDesk | Kustomer | |
---|---|---|
Likelihood to Recommend | 9.1 (1 ratings) | 9.0 (38 ratings) |
Likelihood to Renew | - (0 ratings) | 7.9 (2 ratings) |
Usability | - (0 ratings) | 8.4 (4 ratings) |
Availability | - (0 ratings) | 9.1 (2 ratings) |
Performance | - (0 ratings) | 6.4 (2 ratings) |
Support Rating | - (0 ratings) | 9.9 (7 ratings) |
In-Person Training | - (0 ratings) | 7.6 (2 ratings) |
Online Training | - (0 ratings) | 8.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.9 (2 ratings) |
Configurability | - (0 ratings) | 7.9 (2 ratings) |
Ease of integration | - (0 ratings) | 7.2 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 8.7 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (2 ratings) |
KronoDesk | Kustomer | |
---|---|---|
Likelihood to Recommend | Inflectra Corporation | Kustomer, LLC |
Pros | Inflectra Corporation | Kustomer, LLC |
Cons | Inflectra Corporation | Kustomer, LLC |
Likelihood to Renew | Inflectra Corporation No answers on this topic | Kustomer, LLC |
Usability | Inflectra Corporation No answers on this topic | Kustomer, LLC |
Reliability and Availability | Inflectra Corporation No answers on this topic | Kustomer, LLC |
Performance | Inflectra Corporation No answers on this topic | Kustomer, LLC |
Support Rating | Inflectra Corporation No answers on this topic | Kustomer, LLC |
In-Person Training | Inflectra Corporation No answers on this topic | Kustomer, LLC |
Online Training | Inflectra Corporation No answers on this topic | Kustomer, LLC |
Implementation Rating | Inflectra Corporation No answers on this topic | Kustomer, LLC |
Alternatives Considered | Inflectra Corporation | Kustomer, LLC |
Scalability | Inflectra Corporation No answers on this topic | Kustomer, LLC |
Return on Investment | Inflectra Corporation | Kustomer, LLC |
ScreenShots | KronoDesk Screenshots | Kustomer Screenshots |