Kustomer vs. UserReplay
Kustomer vs. UserReplay
Product | Rating | Most Used By | Product Summary | Starting Price |
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Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user | |
UserReplay | Enterprise companies (1,001+ employees) | UserReplay, from UK-headquartered software company User Replay with offices in France and the US, offers a customer experience management tool dedicated to usability testing of websites, web forms, and web applications. | N/A |
Kustomer | UserReplay | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | All plans require an annual subscription and 8 users minimum. | — | ||||||||||||||
More Pricing Information |
Kustomer | UserReplay | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Kustomer | UserReplay | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Smartlook Score 8.5 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Siteimprove Score 8.7 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Contentsquare Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Kustomer | UserReplay | |
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Likelihood to Recommend | 9.0 (38 ratings) | 9.0 (1 ratings) |
Likelihood to Renew | 7.9 (2 ratings) | - (0 ratings) |
Usability | 8.4 (4 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 6.4 (2 ratings) | - (0 ratings) |
Support Rating | 9.9 (7 ratings) | - (0 ratings) |
In-Person Training | 7.6 (2 ratings) | - (0 ratings) |
Online Training | 8.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.9 (2 ratings) | - (0 ratings) |
Configurability | 7.9 (2 ratings) | - (0 ratings) |
Ease of integration | 7.2 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 8.7 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (2 ratings) | - (0 ratings) |
Kustomer | UserReplay | |
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Likelihood to Recommend | Kustomer, LLC | UserReplay |
Pros | Kustomer, LLC | UserReplay |
Cons | Kustomer, LLC | UserReplay |
Likelihood to Renew | Kustomer, LLC | UserReplay No answers on this topic |
Usability | Kustomer, LLC | UserReplay No answers on this topic |
Reliability and Availability | Kustomer, LLC | UserReplay No answers on this topic |
Performance | Kustomer, LLC | UserReplay No answers on this topic |
Support Rating | Kustomer, LLC | UserReplay No answers on this topic |
In-Person Training | Kustomer, LLC | UserReplay No answers on this topic |
Online Training | Kustomer, LLC | UserReplay No answers on this topic |
Implementation Rating | Kustomer, LLC | UserReplay No answers on this topic |
Alternatives Considered | Kustomer, LLC | UserReplay |
Scalability | Kustomer, LLC | UserReplay No answers on this topic |
Return on Investment | Kustomer, LLC | UserReplay |
ScreenShots | Kustomer Screenshots | UserReplay Screenshots |