KYRO vs. Viewpoint Spectrum

I find KYRO to be an exceptionally well-designed product, ideally suited for both large and relatively smaller teams. Its ability to facilitate collaboration among multiple stakeholders on documents and plans is particularly impressive, making it an indispensable tool in managing diverse and complex construction projects. I appreciate KYRO's effectiveness in scenarios that demand meticulous tracking of labor hours and monitoring project progress to adhere to budget constraints. I perceive KYRO to be less suited for smaller residential projects that don't necessitate its extensive range of features. In such cases, simpler tools may suffice for effective management, making KYRO's advanced capabilities somewhat excessive for these smaller-scale projects.

Incentivized

The Installation team is amazing. They provide clear guidance at the beginning of the process regarding what is expected and what needs to be done. The implementation manager follows up monthly with you to make sure you are on track and if you need additional help. They are very helpful and responsive in resolving issues.

Incentivized

• Document Management: As a project manager, I've found KYRO's document management feature to be a game-changer. The ability to organize all project-related documents in one centralized location simplifies the workflow significantly. Their search functionality works well, allowing for quick and easy retrieval of documents from an extensive archive. This feature not only saves time but also enhances the overall efficiency of document handling in our projects
• Time Management: The timesheet feature of KYRO has been instrumental in streamlining the process of recording and approving work hours. This functionality has been pivotal in efficiently tracking the hours logged by my crew, greatly aiding in effective time management and workforce coordination.

Incentivized

• Job Costing - Viewpoint Spectrum handles job costing per project, per work order, per site, and gives us an up to date analysis of the project.
• HR - helps to keep all of the training certifications and HR incidents in a consistent and manageable order for all Managers to use.

Incentivized

• Support isn't readily available. You can submit a ticket and wait days before it's picked up. Even critical issues (system outages) can wait an hour or two before someone responds.
• Large companies will feel limited. This product wasn't designed to handle large amounts of data, and performance seems to slow when there are more than 80 concurrent users.
• The new developments are limited. HR Management is less robust than a third-party product specializing in HR Management. Viewpoint Analytics is nowhere near as robust as Power BI or Tableau.

Incentivized

The product is working for us and the cost to implement a new system does not warrant the expense.

Incentivized

There's a little bit of a learning curve, but once you've been working in the system for a while, it becomes second nature. I would say that out of all of the other software that I've personally used, Spectrum has been the easiest one to pick up and learn quickly

Incentivized

I've never seen Spectrum down

For the most part the product is very reliable. Since we are hosted we sometimes have connectivity issues but I would say that is more our ISP than Spectrum.

Incentivized

The support has recently changed. Last year, you could call in and get an immediate response. Now that doesn't seem possible unless you have an urgent situation with access to the software, payroll or payables. I have found that using chat or e-mail works nicely for the most part, but sometimes I feel it would be easier if someone from support would jump on our site and take a first-hand look rather than going back and forth

Incentivized

Our trainer was excellent and navigated the time zone differences expertly. She gave us test assignments to complete and was available for questions at any time.

Incentivized

My only insight would be to take time in your implementation and training process; ours was six weeks from start to finish.

Incentivized

I have previously used Sage Masterbuilder, another construction industry software. This has been a number of years ago. The company I am working for already had Spectrum and have been using it for as long as it has been around when it was known as Forefront. Based on conversations I've had with the personnel that were here at the time of purchase, Spectrum clicked off all the boxes they were looking for.

Incentivized

You can grant user specific access which is nice. Project managers do not need all the same modules as Accounting. But Accounting does need access to PM modules as well

• KYRO has led to a significant reduction in man-hours. The platform has been instrumental in tracking progress across various projects, and it has also streamlined administrative tasks, eliminating the need for manual approvals
• I've found KYRO extremely effective in reducing errors during report submissions for both daily logs and forms. Its system maintains a record of previous entries, which serves as a reference for future submissions.

Incentivized

• [In my opinion,] it takes at LEAST twice as long to do our jobs now.
• [I feel like] we are paranoid about something not being printed correctly because of [what I believe are] buggy text fields.
• [In my experience,] we still have to refer to a physical file cabinet with paper, even though a main point of switching was to go paperless.
• [In our experience,] screens can now be "locked", so we can't see something if our coworker is also looking at it.
• [I believe that] the financial hit our company took from this switch was astronomical. [In my opinion:] Beware!