Lattice is a People Success Platform that aims to bring together the tools, workflows,
and data needed to help business leaders develop engaged, high-performing
employees and winning cultures. By combining continuous performance
management, goal-setting, employee engagement, compensation management,
career development, and people analytics into one unified solution, Lattice helps HR,
People, and Operations teams develop insights that build enviable cultures and drive
impactful business…
$8
per month per user
Maestro
Score 6.9 out of 10
N/A
Maestro is an employee performance and talent mangement software solution offered by Madison.
N/A
Pricing
Lattice
Maestro
Editions & Modules
+ Engagement
$4
per month per user
+ Grow
$4
per month per user
Performance Management
$8
per month per user
OKRs & Goals
$8
per month per user
Performance Management + OKRs & Goals
$11
per month per user
No answers on this topic
Offerings
Pricing Offerings
Lattice
Maestro
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
All contracts billed annually.
Special enterprise pricing available for multi-product and volume purchases.
It's good for completing performance reviews and setting goals. However, goals should have a different setup, as I mentioned in the previous question. The company also uses it for pulse surveys and one large survey that goes out each year. While I don't have anything to do with compiling that data, it seems to be functional for the HR team. Their goal is to make sure that large survey is as anonymous as possible and that they are able to effectively compile the data. They share it with us. The org chart could be more user-friendly too.
Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too.
Navigating on the website can be confusing. Webpage design can be improved.
Management Reviews could be more specific. They are only given one text box to provide feedback on Self-Reviews.
The way in which goals are set and how to edit them is confusing. Found myself with repeating goals from a previous quarter even though I tried to turn them off as they were complete.
Guest Names - I do have some difficulty with guest names. Many people want two names on their member profile. When I use Schmoe, Joe And Jane, it capitalizes the A in and. If I use the ampersand I have issues with the name processing. So, just one primary member and no ampersand.
Creating New Folios - For some reason it is very easy to create a new folio under a member account and you have to finish creating it before you can back out of it. I have done that a few times but not a huge deal.
Access Levels - Is there an easy to follow list of access levels and what they include? I guess I should ask Maestro this. Maybe not an issue...
Lattice Support is not that good. We have had to have calls with them in the past and their product team did not have a lot of knowledge about their product. I believe they are able to provide a much better level of service and that would increase my likelihood to work with them again.
I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution.
We previously used ADP's Performance Mgmt module and found it to not meet any of our needs. In the fall of 2020, I sourced/contacted three vendors - Lattice, Goal Span & Performance Culture & had demos of their offerings. Lattice checked all of the boxes we were seeking; implementation was fast & we were able to kickoff our first review the end of November as we normally do - what a huge positive difference we immediately saw!!
Maestro is the first lodging software I have reviewed. I do not have much other experience with lodging software so I am unable to compare. I do really like that Maestro has the support we need in an ever challenging customer service world. Thanks for being a great tool for our resort!
