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LeadLander vs. Medallia Digital Experience Analytics

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LeadLander

    Score8.1 out of 10
    N/ALeadLander is essentially an IP reverse look-up tool. It does a reverse look-up of the IP address to distinguish between corporate visitors and “home/ISP” users. Although having somewhat similar functionality as web analytics products like Google Analytics and WebTrends, it is actually designed for a different user base. While web analytics tools are typically designed to provide metrics such as bounce rates, unique visitors, and length/depth of stay to help marketers optimize website content,…

    $25

    Per User Per Month

    Medallia Digital Experience Analytics

    Score4.1 out of 10
    N/AMedallia Digital Experience Analytics (formerly Decibel Insight) is a heat mapping and web analytics solution. The solution provides visibility into every user's experience to identify the biggest opportunities for growth. Automatically scoring every experience, Medallia DXA is designed to uncover the biggest opportunities to improve the user's digital presence, strengthen customer relationships, and generate more revenue.

    $40

    per month

    Pricing
    LeadLanderMedallia Digital Experience Analytics
    Editions & Modules
    LeadLander
    $25.00
    Per User Per Month
    No answers on this topic
    Offerings
    Pricing Offerings
    LeadLanderMedallia Digital Experience Analytics
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
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    User Ratings
    LeadLanderMedallia Digital Experience Analytics
    Likelihood to Recommend
    9.0
    (9 ratings)
    6.9
    (3 ratings)
    Likelihood to Renew
    8.2
    (4 ratings)
    7.3
    (1 ratings)
    User Testimonials
    LeadLanderMedallia Digital Experience Analytics
    Likelihood to Recommend
    LeadLander
    LeadLander is great for sales reps who are looking for additional insights when attempting to get the right message to the right audience at the right time via the right medium. Nevertheless, the tool is basically fairly simplistic in terms of what you get. Data is delivered via email and can be tailored in terms of frequency and territory, but the overall information presented is fairly simple. The links to websites visited and accompanying information pertaining to frequency and duration are incredibly helpful. Nevertheless, if you have a lot of users visiting sites that utilize a free version of your tool, care is required to ensure that your messaging is not falling on deaf ears. Overall, the tool is very useful for accomplishing awareness of baseline insights pertaining to prospective clientele visiting your company's website in order to craft more meaningful messaging.
    Incentivized
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    Medallia
    When we knew that there were some website issues, we were able to use Decibel Insights to really pinpoint the issue and then work on a fix. Again, if we are doing a CRO test then we could also use the tool for a similar reason. It is less suitable for complex websites or websites that are frequently changing, as a lot of support is required by the team and it takes a lot of admin to keep the Decibel Insights account working as effectively as it should.
    Incentivized
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    Pros
    LeadLander
    • Leadlander has an excellent database of IP addresses. Often the address is registered to some unknown cable company but leadlander seems to identify them.
    • Leadlander is well designed and intuitive to use.
    • Leadlander captures page data and referral that we wouldn't otherwise have.
    Incentivized
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    Medallia
    • Heat mapping provides a great understanding of UI pain points/bugs
    • Integration with analytics tools (we use Adobe) brings in analytics analysis as well
    • Helps to understand the user journey and where dropoff is occurring
    Incentivized
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    Cons
    LeadLander
    • Be able to see the people in addition to the accounts.
    • Integrate with our tech stack (it may but it's not a feature I am currently aware of).
    • Better matching of IP addresses.
    Incentivized
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    Medallia
    • Being able to create groups of segments would be useful.
    • The interface for selecting page types needs more options, it can be difficult to use if you have lots of similar pages.
    • Would be good if top level stats were presented in different ways, or in a more visual way (ie pie charts, graphs).
    • Generating reports - it would be nice if I could export charts and graphs instead of just CSV files.
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    Likelihood to Renew
    LeadLander
    Currently, we have not went out to look for another tool because we are happy with LeadLanders' performance. If we were to be approached by any of their competitors, we would look to investigate the difference and similarities between the tools. In the past, we used a tool that provided images and steps taken to show the route a prospect takes and I found that to be very interesting.
    Incentivized
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    Medallia
    I've heard about some new features that are coming online soon to do with tracking forms. They also offer a lead tracking package that we haven't tried yet, but I'm keen to check out.
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    Alternatives Considered
    LeadLander
    ActOn also provides website analytics, however if we have a contact in our CRM - it will tell us each morning if that specific contact visited our website rather than just a company name. It is interesting to note that both ActOn and Leadlander often have different results and companies. I'm not sure why there is a discrepancy, however overall, both tools are fairly comparable.
    Incentivized
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    Medallia
    I have used Hotjar before, and in comparison, the functionality and the abilities in Decibel Insights are so much more advanced. The only downside is the price difference between the two tools, but the adaptability and the customer support you get with Decibel Insights definitely make it a more manageable and long-term tool to integrate with your marketing activity.
    Incentivized
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    Return on Investment
    LeadLander
    • Our Demand Generation team primarily uses this tool and has been wildly successful! Their entire office area is covered in wins, including amounts. One of the larger deals found on LeadLander was 4.2 million. A current opportunity is set at 2.5 million. I think the ROI speaks for itself with those deals.
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    Medallia
    • We have improved form fills, which has provided more sales leads
    • We have been able to tweak UI elements to make the site more navigable so that users want to spend more time on the site
    • We have been able to more quickly and efficiently identify bugs on our e-commerce pages, increasing order rates among users
    Incentivized
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    ScreenShots