Leapsome vs. Medallia

It will be an apt tool where only performance management is the requirement of the company in case there is no such tool in place. Like for a startup where the tool is yet to implement, this can help in managing the performance management with ease and a simple interface. Within a large organization where the requirements are beyond performance management, this tool will fall short

Incentivized

Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.

Incentivized

• Great tool for assessments & development Profile, awesome graphs and highly customizable
• Internal surveys as one of the most used feature, use of visuals to represent data is very impressive
• Integration with Slack keeps me updated so emails are not lost in the sea of unreads
• A personalized "To Do" list helps me save time.

Incentivized

• It provides a rating for customers to rank how satisfied or not satisfied they are with the service.
• As an Account Manager, this is a helpful tool to hear customers' experiences and feedback.
• It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not.

Incentivized

• Sometimes it is hard to navigate
• It is tough to see how visible your feedback is and who views it
• It took some time to get to understand the software

Incentivized

• Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
• Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.

Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.

Incentivized

Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs

Incentivized

I didn’t select over workday since this was used in the previous organization. The major difference is that workday provides multiple functions which leapsome currently doesn’t have or have it and I am not aware of it may be. However, I still recommend Leapsome over workday since its simple interface is effective to users. It is a user friendly tool that can still produce multiple KPI and reports which are required for people management

Incentivized

Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.

Incentivized

• Get to know the company pulse, we can't put a ROI there
• Assessments are easier and documented
• Feedbacks are a great way to see engagement between employees

Incentivized

• It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
• It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.

Incentivized