What users are saying about
23 Ratings
12 Ratings
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Score 6.9 out of 100
23 Ratings
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Score 7 out of 100

Likelihood to Recommend

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

LexisNexis InterAction
5.1
Vtiger
7.7
Customer data management / contact management
LexisNexis InterAction
8.0
Vtiger
8.5
Workflow management
LexisNexis InterAction
3.0
Vtiger
6.8
Territory management
LexisNexis InterAction
3.0
Vtiger
Opportunity management
LexisNexis InterAction
5.0
Vtiger
6.9
Integration with email client (e.g., Outlook or Gmail)
LexisNexis InterAction
8.0
Vtiger
7.3
Interaction tracking
LexisNexis InterAction
3.0
Vtiger
9.5
Channel / partner relationship management
LexisNexis InterAction
6.0
Vtiger
Contract management
LexisNexis InterAction
Vtiger
7.3
Quote & order management
LexisNexis InterAction
Vtiger
7.8

Customer Service & Support

LexisNexis InterAction
8.7
Vtiger
7.8
Case management
LexisNexis InterAction
8.0
Vtiger
7.4
Call center management
LexisNexis InterAction
9.0
Vtiger
Help desk management
LexisNexis InterAction
9.0
Vtiger
8.2

Marketing Automation

LexisNexis InterAction
8.0
Vtiger
9.2
Lead management
LexisNexis InterAction
7.0
Vtiger
8.9
Email marketing
LexisNexis InterAction
9.0
Vtiger
9.5

CRM Project Management

LexisNexis InterAction
4.7
Vtiger
8.8
Task management
LexisNexis InterAction
5.0
Vtiger
8.0
Billing and invoicing management
LexisNexis InterAction
4.0
Vtiger
9.3
Reporting
LexisNexis InterAction
5.0
Vtiger
9.0

CRM Reporting & Analytics

LexisNexis InterAction
4.3
Vtiger
9.5
Forecasting
LexisNexis InterAction
4.0
Vtiger
8.9
Pipeline visualization
LexisNexis InterAction
4.0
Vtiger
10.0
Customizable reports
LexisNexis InterAction
5.0
Vtiger
9.5

Customization

LexisNexis InterAction
4.3
Vtiger
7.9
Custom fields
LexisNexis InterAction
4.0
Vtiger
7.8
Custom objects
LexisNexis InterAction
4.0
Vtiger
8.6
Scripting environment
LexisNexis InterAction
4.0
Vtiger
API for custom integration
LexisNexis InterAction
5.0
Vtiger
7.3

Security

LexisNexis InterAction
8.0
Vtiger
8.7
Single sign-on capability
LexisNexis InterAction
8.0
Vtiger
Role-based user permissions
LexisNexis InterAction
8.0
Vtiger
8.7

Social CRM

LexisNexis InterAction
4.5
Vtiger
5.9
Social data
LexisNexis InterAction
4.0
Vtiger
Social engagement
LexisNexis InterAction
5.0
Vtiger
5.9

Integrations with 3rd-party Software

LexisNexis InterAction
5.0
Vtiger
Marketing automation
LexisNexis InterAction
5.0
Vtiger
Compensation management
LexisNexis InterAction
5.0
Vtiger

Platform

LexisNexis InterAction
5.0
Vtiger
5.6
Mobile access
LexisNexis InterAction
5.0
Vtiger
5.6

Pros

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Vtiger

  • Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
  • Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
  • Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
  • Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
Geoff Yeagley | TrustRadius Reviewer

Cons

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Support Rating

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Vtiger

Vtiger 9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Alternatives Considered

LexisNexis InterAction

No answers on this topic

Vtiger

The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful
Nomar Norono | TrustRadius Reviewer

Return on Investment

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

Vtiger

  • The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LexisNexis InterAction Editions & Modules

Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* / user / month

Vtiger Editions & Modules

Edition
Sales Starter$101
Sales Professional$201
Support Starter$101
Support Professional$201
Ultimate$301
  1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Rating Summary

Likelihood to Recommend

LexisNexis InterAction
6.0
Vtiger
7.6

Support Rating

LexisNexis InterAction
Vtiger
9.0

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