What users are saying about
Top Rated
263 Ratings
7 Ratings
Top Rated
263 Ratings
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Score 7 out of 100
7 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

Lifesize Video Conferencing

The Lifesize Cloud Platform, combined with the connected Icon Room Systems, provides any business with a reliable, stable, and unrivaled quality video communications solution. I would have no hesitation in recommending this solution to any business, large or small—it just works every time!With the added ability to simply book a meeting directly from Outlook or the browser, invite your room system and be faced with a simple yes or no on the screen of the room system, this is by far the simplest video conferencing solution that I have ever used.
Michael Green | TrustRadius Reviewer

Opal

I honestly cannot recommend this tool enough. Opal is such a valuable tool for brand content creators and there is nothing like it available. If you're serious about content marketing and have a need to find ways to collaborate, plan and provide more visibility among teams, then Opal really is the only way to go. One more thing that's not being mentioned: The tool is simply amazing but it's only as amazing is the team behind the tool. Their customer support and willingness to quickly be in touch when needed is a key feature within itself. Seriously, such a good team of people.
Kenji Onozawa | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Lifesize Video Conferencing
6.9
Opal
High quality audio
Lifesize Video Conferencing
7.5
Opal
High quality video
Lifesize Video Conferencing
7.6
Opal
Low bandwidth requirements
Lifesize Video Conferencing
5.7
Opal

Screen Sharing

Lifesize Video Conferencing
7.4
Opal
Desktop sharing
Lifesize Video Conferencing
7.4
Opal

Online Meetings / Events

Lifesize Video Conferencing
7.1
Opal
Calendar integration
Lifesize Video Conferencing
6.6
Opal
Meeting initiation
Lifesize Video Conferencing
7.3
Opal
Record meetings / events
Lifesize Video Conferencing
7.1
Opal
Slideshows
Lifesize Video Conferencing
7.3
Opal

Online Events Collaboration

Lifesize Video Conferencing
6.2
Opal
Live chat
Lifesize Video Conferencing
6.3
Opal
Q&A
Lifesize Video Conferencing
6.0
Opal

Online Events Security

Lifesize Video Conferencing
6.6
Opal
Participant roles & permissions
Lifesize Video Conferencing
6.6
Opal

Project Management

Lifesize Video Conferencing
Opal
7.9
Task Management
Lifesize Video Conferencing
Opal
9.1
Gantt Charts
Lifesize Video Conferencing
Opal
9.1
Scheduling
Lifesize Video Conferencing
Opal
9.1
Workflow Automation
Lifesize Video Conferencing
Opal
9.1
Mobile Access
Lifesize Video Conferencing
Opal
1.0
Search
Lifesize Video Conferencing
Opal
9.1
Visual planning tools
Lifesize Video Conferencing
Opal
9.1

Communication

Lifesize Video Conferencing
Opal
6.1
Chat
Lifesize Video Conferencing
Opal
4.5
Notifications
Lifesize Video Conferencing
Opal
9.1
Discussions
Lifesize Video Conferencing
Opal
4.5

File Sharing & Management

Lifesize Video Conferencing
Opal
9.1
Versioning
Lifesize Video Conferencing
Opal
9.1
Video files
Lifesize Video Conferencing
Opal
9.1
Audio files
Lifesize Video Conferencing
Opal
9.1
Document collaboration
Lifesize Video Conferencing
Opal
9.1
Access control
Lifesize Video Conferencing
Opal
9.1

Pros

Lifesize Video Conferencing

  • Encrypted Communications: Competing against other newspapers and stations is tough. Lifesize Video Conferencing helps us keep our content original and encrypted.
  • Multiple Screen Sharing: Before, our preferred method of contact was a text message or a FaceTime call. This program allows us to share the same video chat with multiple sources. We've streamed interviews across 4 different games and given live in-game updates - that's something our competitors can never touch us with.
  • Sharable Content: Our meetings and interviews can be recorded and shared amongst our other team members or with the public through social media.
Andrey Lanier | TrustRadius Reviewer

Opal

  • Content planning: you can look at one asset and see how it is being used across multiple channels by multiple teams.
  • Content collaboration: it is really easy to see what other people and teams are contributing to an asset, or how they are using it. We can also duplicate content that was created by another team to use as a starting point in our own content collaboration.
  • High level/big picture overview: Opal allows us to see content that is being created, planned and scheduled very easily; it goes beyond social content (which we can also see in Sprinklr) to show us content created across multiple channels.
Kelly Rigotti | TrustRadius Reviewer

Cons

Lifesize Video Conferencing

  • I dislike that they are no longer making the Team/Room 220's. I am not a fan of the Icon editions that are replacing the Team/Room 220's for my classrooms and conference rooms. I do not like, when I remote into the codecs, that the layout is very limited compared to the Team/Room 220's. I can no longer see if someone is in the room or able to access the remote control or adjust the cameras. Because we are not using the "Cloud" with our codecs, users are no longer able to access a directory. The remote control looks almost like the Apple TV remote, which has very few buttons with no labels on it. My users, who are not very tech savvy, would rather not use the equipment unless some else sets it up for them.
  • Software for computers could be more robust. One thing I would like to see is a way to click on one of the video streams to just see it large and be able to toggle which screen I want to see myself, instead of the software deciding which one should be the focus point based on who is talking.
dave g | TrustRadius Reviewer

Opal

  • No publishing capabilities, for the most part.
  • No analytics tie-ins.
  • Rather pricey.
  • Requires someone to really manage the structure in order to keep the tool organized and use it effectively. When this is done right, though, it's worthwhile.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Lifesize Video Conferencing

Lifesize Video Conferencing 10.0
Based on 26 answers
Other than the HIPAA compliance, we have no compelling reason to retain LifeSize when we can already pay for similar services included with our UCaaS service. Our UCaaS vendor, Fuze, includes video conferencing with the VoIP services via single, integrated client software package. Additional limitations include minimal implementation assistance, training service, training materials and assistance driving internal adoption. Issues with slow speed for desktop sharing and audio quality make the technical aspects of Lifesize inferior to competitors.
Bob Brandner | TrustRadius Reviewer

Opal

Opal 10.0
Based on 1 answer
No answer on this topic is available.

Usability

Lifesize Video Conferencing

Lifesize Video Conferencing 9.9
Based on 29 answers
We rolled out Lifesize with minimal instructions and high adoption. The touchpad on the Phone 2 is solid from a usability perspective. The touchpad on the Phone 2 allows us to remove remotes. The whole Icon experience is so much better than the color multi-function buttons on the room units (which were confusing to people). Thankfully the room units also work well with the Phone 2.
Mike Hamilton | TrustRadius Reviewer

Opal

No score
No answers yet
No answers on this topic

Reliability and Availability

Lifesize Video Conferencing

Lifesize Video Conferencing 9.1
Based on 7 answers
Since we are an educational institution we not only have scheduled classes which must be available, but we have staff members in a variety of areas ranging from recruiting and admissions to advancement and the President's office who need to connect with students, alumni and other interest groups, often at odd hours. I have not, since using Lifesize had anyone complain of not being able to connect
Bill Kopf | TrustRadius Reviewer

Opal

No score
No answers yet
No answers on this topic

Performance

Lifesize Video Conferencing

Lifesize Video Conferencing 9.0
Based on 15 answers
Lifesize is an amazing platform for VC. However, it is a costly solution for any scaling startup. However, implementation and user acceptability was fairly easy and worth the additional spend. Quality has always been on point and support has always taken care of us. Our account manager also ensured a seamless transition process for Google Hangouts. Will go with this solution again at any other organization.
Anthony Sopher | TrustRadius Reviewer

Opal

No score
No answers yet
No answers on this topic

Support Rating

Lifesize Video Conferencing

Lifesize Video Conferencing 9.7
Based on 84 answers
Most of the front-line call takers are only as knowledgeable enough to tell you to reboot or reset. If your issue is more complicated than that, it will need to be escalated. On the other hand - most of our problems have been on our network side. The techs are ALWAYS super nice and try to be as helpful as possible. They do care about fixing the problem.
Heather Pence | TrustRadius Reviewer

Opal

No score
No answers yet
No answers on this topic

Online Training

Lifesize Video Conferencing

Lifesize Video Conferencing 9.1
Based on 5 answers
There was a very knowledgeable person each and every time I trained with them. I believe after 30-45 minutes of admin training, I had all that I needed. End user training is a breeze for our staff. In a matter of 15 minutes, we can train internally. It is that easy to use!
Michael Gunderson | TrustRadius Reviewer

Opal

No score
No answers yet
No answers on this topic

Implementation Rating

Lifesize Video Conferencing

Lifesize Video Conferencing 7.5
Based on 278 answers
The implementation was pretty easy and fast, You can do it with your internal team and it should not be any problem. Integration with other software is also pretty easy. But, if for some reason you have any issues with implementation or integration you can contact Lifesize Video Conferencing support team 24/7.
Ana Tarasova | TrustRadius Reviewer

Opal

No score
No answers yet
No answers on this topic

Alternatives Considered

Lifesize Video Conferencing

Lifesize provides a great high-quality professional video conferencing solutions that, with accompanying software like Lifesize Cloud or Zoom, can connect to a multitude of different devices anywhere in the world. While Polycom certainly has more brand recognition in the industry for its communication platforms, I think Lifesize is a comparable product that works just as well as Polycom.
Derek Letellier | TrustRadius Reviewer

Opal

You get for what you paid for. Opal has more features
Teena Thach | TrustRadius Reviewer

Scalability

Lifesize Video Conferencing

Lifesize Video Conferencing 7.4
Based on 18 answers
It's pretty impressive the number of people the system can support both in total and per conference. The system handles large numbers of connections pretty well, although there's little control over how participants are displayed on screen. One of its greatest strengths is adding large number of both video and audio connections simultaneously.
Peter Grant | TrustRadius Reviewer

Opal

No score
No answers yet
No answers on this topic

Return on Investment

Lifesize Video Conferencing

  • We have five locations across Oregon, Washington, and Alaska, with key stakeholders and cross-location teams that work together every regardless of physical location. This resource is critical in keeping our teams connected.
  • Has improved collaboration and communication by having as close to face to face meetings as possible with remote team members. Conference rooms were often times double booked because of LifeSize, which as a determining factor in us moving to a cloud subscription.
  • Nothing negative
Travis Bell | TrustRadius Reviewer

Opal

  • Opal allows for more discipline in marketing as teams are better aligned on messaging and big moments.
  • Opal cuts down on communication breakdowns and mistakes, which in the end leads to more happy customers.
  • I think Opal provides the team with more confidence as everyone is on the same page. With everything in one place rather than communications being lost in emails, etc., everyone is more efficient and can work knowing that there is one source of truth.
Kenji Onozawa | TrustRadius Reviewer

Screenshots

Pricing Details

Lifesize Video Conferencing

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Lifesize Video Conferencing Editions & Modules

Edition
Plus$14.95 per user/month1
Enterprise$12.95 per user/month1
Standard$16.95 per user/month1
  1. Call for pricing
Additional Pricing Details
With every plan, you get the collaboration features you use everyday, at no additional cost: • Unlimited video conferences • Downloadable desktop and mobile apps • Secure encryption set by default • Unlimited meeting duration • Free, browser-based web app • Two-way and group chat with popular chat integrations • Centralized, name-based directory • Online reporting and account management • Email and calendar scheduling

Opal

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Opal Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Lifesize Video Conferencing
6.9
Opal
9.3

Likelihood to Renew

Lifesize Video Conferencing
10.0
Opal
10.0

Usability

Lifesize Video Conferencing
9.9
Opal

Reliability and Availability

Lifesize Video Conferencing
9.1
Opal

Performance

Lifesize Video Conferencing
9.0
Opal

Support Rating

Lifesize Video Conferencing
9.7
Opal

In-Person Training

Lifesize Video Conferencing
7.3
Opal

Online Training

Lifesize Video Conferencing
9.1
Opal

Implementation Rating

Lifesize Video Conferencing
7.5
Opal

Scalability

Lifesize Video Conferencing
7.4
Opal

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