Lifesize to connect Worldwide
Updated April 20, 2021

Lifesize to connect Worldwide

Gurchain Khaira | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Lifesize Video Conferencing

We have locations all across the world and our Head Priest uses it to consult and listen to individuals in the organizations via the Video conference. We have a 10 user license for the Lifesize Cloud. Initially we were using it also for relaying his Live Sermon for various locations but we found that the quality sent was not good enough. So now we use Livestream to transmit the Live sermon because a two way communication is not required. Also having Lifesize Cloud on the Head Priest's laptop enables him to be anywhere in the world and still have the capability of contacting all other locations.
  • It is great to have a universal directory that everyone has in sync.
  • Good to have the flexibility to use a laptop for Lifesize.
  • Good to be able to test the system using the Virtual Call feature.
  • Previously with Polycom we had the ability to view the Far end via camera to see who was in the room or which location they were already on a call.
  • The Virtual Test call could be improved further because during the recording of your video it should split the screen to show you what it is recording. It should also have the capability of calling you back to make sure that other people can call you.
  • The quality of the video is not too good when more than 3 locations are connected.
  • We are a non profit organization. Not in it for ROI
  • Polycom
Better quality
It was implemented very well by Sensus Communications.
Polycom
Lifesize had better video quality when both HD solutions were compared.

Do you think Lifesize Video Conferencing delivers good value for the price?

Yes

Are you happy with Lifesize Video Conferencing's feature set?

Yes

Did Lifesize Video Conferencing live up to sales and marketing promises?

Yes

Did implementation of Lifesize Video Conferencing go as expected?

Yes

Would you buy Lifesize Video Conferencing again?

Yes

We find it easy to use.
We have always been helped out
It is good for video conference between two locations, but not too good if more that two locations join in.

Lifesize Video Conferencing Feature Ratings

High quality audio
9
High quality video
Not Rated
Low bandwidth requirements
Not Rated
Desktop sharing
9
Calendar integration
Not Rated
Meeting initiation
9
Record meetings / events
Not Rated
Slideshows
Not Rated
Live chat
6
Q&A
Not Rated
Participant roles & permissions
7

Using Lifesize Video Conferencing

4 - Training by Sensus
  • Conference call
  • Meetings
  • Maybe in Recording. But not at present
Good quality product, good support
  • Having guest users join in for meetings
20 - Managers, Various teams, individuals

Evaluating Lifesize Video Conferencing and Competitors

Yes - Polycom. Replaced because of better quality.
I always like to see the products in action. So a live demo and then a comparison of products would be my deciding factor.
  • Product Features
  • Product Usability
  • Product Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
Sensus was able to guide us in the right direction with a demo of both Polycom and Lifesize

Lifesize Video Conferencing Implementation

  • Third-party professional services
Sensus helped in the initial setup.
Change management was minimal - It was all managed by our tech team
  • Learning how to use
  • Training other users

Lifesize Video Conferencing Training

  • in-person training
Sensus was really helpful in the initial setup and training of our technical Support Team. Sensus gave us training on site so that it would be our own equipment that was set up. Then the in house tech team took over to train other users who would be using the system. When needed the Sensus and Lifesize tech support were really helpful in trouble shooting or guiding us through any difficulty.

Configuring Lifesize Video Conferencing

Just right at present
Lifesize cloud is great but it would be good if the far side conference room could be viewed before making a call. Polycom had that ability in the Internet Management console.
No - we have not done any customization to the interface
No - we have not done any custom code
Again the ability to view the far end room before the conference call.

Lifesize Video Conferencing Support

ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
No
Because we are getting enough support
Yes, our system in India lost it's registration because of the 30 day time out. The Service Renewal license expired because our provider sent the renewal email to the wrong account. Together with Lifesize help we were able to renew without the extra re-certification cost and Tech. Support helped us to get the system back on line.

Using Lifesize Video Conferencing

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Convenient
Feel confident using
None
  • Having the Lifesize cloud directory
  • Setting up a meeting
  • Sending out calendar invites
  • Split screen for various modes of display.
  • Sharing data from a PC
  • The initial training of other personnel.
Yes - Works great if you use a wired headset. Not too good on speakerphone.

Lifesize Video Conferencing Reliability

Lifesize has always been a reliable product but they sure need to catch up on a lot of other features that Zoom has implemented for it's meetings. There is more control in a Zoom meeting and Lifesize needs to catch up. I guess teh tough part is that they are more hardware based and Zoom is more software based.
We have rarely encountered an outage with Lifesize. It did occur once and then we just ha to communicate via phone. Now we also have Zoom as a backup system. Currently we are also testing Microsoft Teams to see what is the best fit for us. It would be really nice if Lifesize hardware could be used with other software such as Zoom or Teams.
Lifesize performance as aone to one video conference system is good. But they lack features when it comes to sharing and setting up meetings. Sharing computer sound has been a real problem for us. Because if the mic is muted then the computer sound also gets muted. They should be seperate entities.