Lighthouse 360 is a dental practice management software acquired by Yodle, then by Web.com in 2016, and then again by Henry Schein in March 2019.
N/A
N-able N-central
Score9.2 out of 10
N/A
MSPs
and IT professionals use N-able™ N-central® to monitor and manage devices and complex
networks remotely. N-central provides
visibility and efficiency as the user's needs scale. N-central can help users:
1. Proactively monitor everything on a customer network—not just servers
and workstations—and troubleshoot.
2. Stay on top of threats with features like MFA, antivirus, integrated endpoint
detection and response, data backup, disk encryption, email protection,…
Truly love and appreciate the templets that we can use to send out office specific emails - Also the openings on a schedule notifications are great to get the schedule full - we use it daily!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
N-Able is perfect for an MSP environment. It gives all the standard functionality an IT professional needs out of the box and can be configured to show almost anything required. For example, we have configured a dashboard to show when our backups need attention for each customer. This is achieved by running a small script on repeat via N-Central everyday/evening, and the result gives us information on the dashboard to help us identify exactly what is working and what needs looking into.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
The overall cost for the basic is great, it is all the extras that make it more expensive - we have a few locations so it is not horrible and we use what we pay for to the fullest.
The only real down fall is the time lapse - it pulls every 30 minutes from the server, I wish it was more real time as sometimes we have an opening that has already been filled and someone still gets a notification of an opening
We can only text so many words to a patient in response or trying to send a notice - which isn't that big of a downfall.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Customer support just points to online guides and I feel they aren't helpful.
During the trial they turn on a lot of features. In my experience, if you play around with the features, they charge you for them. Keep this in mind if you move forward with N-Able - they will charge for "trialed" services.
In my experience, some services that you're being charged for can't be disabled or monitored by you or your team. You only see them on the monthly invoice.
In my opinion, the "Scripting Automation" doesn't provide value. You're either going to be writing your own batch or Powershell to make scripting work.
In my opinion, monitoring software deployments is painful.
The default monitoring template can't be duplicated, edited, or referenced. You'll find that the default monitors in an unusual way and will throw needless recurring alerts into your ticketing system. To avoid this, you need to create a template from scratch which takes many hours to set up.
In my opinion, they're more concerned about a quick buck than customer service. "Buyer beware" company.
Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Lighthouse does not offer as many features as NexHealth which is why we are making the switch to NexHealth currently. Solutionreach was not as good as Lighthouse.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Our version of SolarWinds was old and running on old hardware, but it was way easier to setup and do things with. It did not do everything N-able does such as patch management, or at least we didn't have a module to do so if one existed. However it definitely seemed easier to use and possibly more stable.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
