This review does not include a rating.
39 Ratings
This review does not include a rating.
39 Ratings
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Score 9.2 out of 100

Attribute Ratings

    Likelihood to Recommend

    Line Monitoring Software

    N/A
    0 Ratings
    9.6

    NinjaOne

    96%
    12 Ratings

    Usability

    Line Monitoring Software

    N/A
    0 Ratings
    8.0

    NinjaOne

    80%
    2 Ratings

    Support Rating

    Line Monitoring Software

    N/A
    0 Ratings
    9.7

    NinjaOne

    97%
    8 Ratings

    Likelihood to Recommend

    TruePath Technologies

    No answers on this topic

    NinjaOne

    I really don't find anything wrong with NinjaRMM. Getting a quote and working with sales was great. Getting the software loaded and working went just fine. Users don't complain and everything works. Support is great and customer service rep keeps tabs on me to be sure everything is going smoothly and answer any questions that come up and share new features.
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    Pros

    TruePath Technologies

    No answers on this topic

    NinjaOne

    • Ninja does a nice job on providing robust monitoring of network servers. It provides peace of mind with monitoring of clients server infrastructure.
    • Ninja's interface is simple yet clean. It makes navigating and getting where you need to be easy.
    • Ninja's staff is always willing to help and their support is top-notch! They work hard to address any issues quickly and efficiently.
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    Cons

    TruePath Technologies

    No answers on this topic

    NinjaOne

    • I would really like the Dark Mode they have been promising on their roadmap for some time
    • The ability to have multiple technicians connect to a splashtop session would be nice
    • The ability to configure all splashtop settings through the main console would be helpful
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    Pricing Details

    Line Monitoring Software

    Starting Price

    Editions & Modules

    Line Monitoring Software editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      NinjaOne

      Starting Price

      $3 per device per month

      Editions & Modules

      NinjaOne editions and modules pricing
      EditionModules
      Pay-as-you-go$3.001

      Footnotes

      1. per device per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly. Request a free demo or benefit from a 14-days free trial.

      Usability

      TruePath Technologies

      No answers on this topic

      NinjaOne

      Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
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      Support Rating

      TruePath Technologies

      No answers on this topic

      NinjaOne

      NinjaRMM support has been very helpful in getting us set up and running. They contacted us several times to make sure everything was working like we wanted and have been very responsive to any questions we had. The only reason I wouldn't give it a 10 is we wish they have more "out of the box" scripts and alerts that would help us automatically manage workstation issues before they become problems for our users. We have some automation going now but feel there is more if we only knew what we needed.
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      Alternatives Considered

      TruePath Technologies

      No answers on this topic

      NinjaOne

      Atera uses a pay by technician model but can't do half as much as Ninja. We still employ one Atera user to monitor some of our old clients that don't pay for monitoring. The UI of Atera is also amazing. Other RMMs could learn from them. We will stick with Ninja for the foreseeable future.
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      Return on Investment

      TruePath Technologies

      No answers on this topic

      NinjaOne

      • Ninja allows us to run without active directory which is a very positive impact on ROI
      • The lack of all the Apple tools we need is a negative impact on ROI as we have to invest time or other tools to accomplish tasks we could with Ninja
      • Ninja includes Teamviewer which is a powerful remote management tool by itself
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      Screenshots

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