What users are saying about
4 Ratings
57 Ratings
4 Ratings
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Score 4 out of 100
57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Attribute Ratings

  • ShipStation is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.0

Linnworks

10%
2 Ratings
7.4

ShipStation

74%
20 Ratings

Usability

Linnworks

N/A
0 Ratings
9.0

ShipStation

90%
1 Rating

Support Rating

Linnworks

N/A
0 Ratings
8.7

ShipStation

87%
20 Ratings

Likelihood to Recommend

Linnworks

Would have recommended it 5 years ago, but now absolutely not a chance. Pricing is obscene and the service is appalling. Save yourself time and money by looking elsewhere. Linnworks has one advantage over other providers and that is their integrations with smaller eCommerce channels, this is not worth the money... You could employ someone for 5 minutes per day to pull smaller marketplaces onto a different service via CSV.
James Halliday | TrustRadius Reviewer

ShipStation

I do - and have - recommended them to other businesses. If they had taken care of the USPS pickup option and started supporting Rollo printers again I would have given them a 10. But a year with no resolution is unacceptable. Everything else about them is excellent. When I do have issues I'm usually able to contact someone via live chat and get it resolved. They are glitchy on occasion, but what piece of modern technology isn't.
Anonymous | TrustRadius Reviewer

Pros

Linnworks

  • Ease of use for both me and my colleagues
  • Manages all inventory on multiple channels and marketplaces
  • Simple method of printing invoices and shipping labels saves so much time and requires no manual input
Richard Wilson | TrustRadius Reviewer

ShipStation

  • Integration: It works so well I forget that it is a 3rd party solution sometimes.
  • Automation: You can set nested rules based on order details, really cutting down on the little things that slow down your fulfillment process.
  • Management: We almost never log into the admin side of BigCommerce thanks to ShipStation. ShipStation handles all of our day-to-day needs.
Anonymous | TrustRadius Reviewer

Cons

Linnworks

  • Pricing
  • Support
  • Features
James Halliday | TrustRadius Reviewer

ShipStation

  • For years users have requested UPS End of Day Report for Driver to Scan. Shipstation Refuses to offer this and it means that Claims with the carrier are next to impossible to process as there is no PROOF the carrier received your package.
  • Customer Service is Seriously Lacking within the last 6-12 months. Repeated outages, problems, and their front-tier support has no insight as to how long the system will be down. Poor Response times for even the most basic of issues such as error logs so our cart can troubleshoot from their end.
  • The Status Page is inaccurate. 5 of the last 6 times when we had major issues their status page shows as 100%. Not a reliable gauge of up-time.
Scott Ingham | TrustRadius Reviewer

Pricing Details

Linnworks

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Linnworks Editions & Modules

Additional Pricing Details

ShipStation

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$9 per month

ShipStation Editions & Modules

Edition
Starter$9.001
Bronze$29.002
Silver$49.003
Gold$69.004
Platinum$99.005
Enterprise$159.006
  1. Per User Per Month (50 shipments included)
  2. Per User Per Month (500 shipments included)
  3. 2 Users Per Month (1,500 shipments included)
  4. 3 Users Per Month (3,000 shipments included)
  5. 5 Users Per Month (6,000 shipments included)
  6. 10 Users Per Month (10,000 shipments included)
Additional Pricing Details

Usability

Linnworks

No score
No answers yet
No answers on this topic

ShipStation

ShipStation 9.0
Based on 1 answer
If you take some time to learn what all the options and features of ShipStation do, it will save you time, energy and headaches as the system works for domestic orders and international orders for export. You have the ability to adjust info that auto populates into the customs forms for exporting goods and ShipStation solidly integrates with BigCommerce (outside of my previously disclosed web browser issue which could be the browser's fault)
Mark Linkhorst | TrustRadius Reviewer

Support Rating

Linnworks

No score
No answers yet
No answers on this topic

ShipStation

ShipStation 8.7
Based on 20 answers
I have quarterly calls with my account rep to discuss metrics and performance to ensure we are remaining consistent without fulfillment and transit times. He is super friendly and knowledgable. Whenever I have questions, if he can't answer them himself, he gets me in contact with the appropriate person almost immediately.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Linnworks

As I have used Linnworks from day one, I constantly get contacted by Linnworks competitors asking me to try their system, however I cannot see any reason to move from a software package that we are all comfortable with, to a different system. It would seem pointless to move to a system that does not have the full functionality of Linnworks.
Richard Wilson | TrustRadius Reviewer

ShipStation

We select ShipStation for our store and for clients' stores as an easy way to get accurate shipping rates for national orders. ShipStation is easy to integrate
into the Shopify and Big Commerce store platforms, free app, 1 click install, easy set-up
and clients like the easy to use interface to do their shipping for accuracy.
Darcy Knapp, MBA | TrustRadius Reviewer

Return on Investment

Linnworks

  • None
  • None
  • None
James Halliday | TrustRadius Reviewer

ShipStation

  • It saves a lot of time being able to import the customer data.
  • It saves us money by finding us the best rate (e.g. when we offer free shipping on orders).
  • It can save data such as your most common box sizes.
Anonymous | TrustRadius Reviewer

Screenshots

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