LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,…
$9
per month
osTicket
Score 7.7 out of 10
N/A
osTicket is an open-source help desk / ticketing platform that can create inquiries online, through email, and through phone calls.
$9
per month
Pricing
LiveAgent
osTicket
Editions & Modules
Free
$0
per month
Small
$9
per month per seat
Medium
$29
per month per seat
Large
$49
per month per seat
Enterprise
$69
per month per seat
Downloadable licence
11,950
20 agents
No answers on this topic
Offerings
Pricing Offerings
LiveAgent
osTicket
Free Trial
Yes
No
Free/Freemium Version
Yes
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
LiveAgent
osTicket
Considered Both Products
LiveAgent
Verified User
Project Manager
Chose LiveAgent
We had been using our own custom based software based on osTicket for a long time but it was getting difficult to maintain the systems. After researching for almost a month and grilling the LiveAgent team for almost a week, we managed to finalise LiveAgent. The system took some …
We previously used osTicket for all of our ticket and email management, however, it was a little cumbersome, not rich with features, very basic and it was sometimes a pain to deal with. The customization of osTicket was lacking and we were always in the lookout for something …
Comparing OsTicket with the above paid CS platforms would not be fair as OsTicket is free and it might have more limited functionality compared to the other two. However, when it comes ease of use and functionality, OsTicket might also be considered as one of the best customer …