LiveAgent vs. Web+Center
LiveAgent vs. Web+Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month | |
Web+Center | Enterprise companies (1,001+ employees) | Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,… | $25 Per User per Month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
LiveAgent | Web+Center | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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LiveAgent | Web+Center | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LiveAgent | Web+Center | |
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Likelihood to Recommend | 8.2 (117 ratings) | 9.0 (2 ratings) |
Likelihood to Renew | 9.3 (4 ratings) | - (0 ratings) |
Usability | 8.0 (4 ratings) | - (0 ratings) |
Support Rating | 9.3 (24 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (2 ratings) | - (0 ratings) |
LiveAgent | Web+Center | |
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Likelihood to Recommend | QualityUnit, LLC | Internet Software Sciences |
Pros | QualityUnit, LLC | Internet Software Sciences |
Cons | QualityUnit, LLC | Internet Software Sciences |
Likelihood to Renew | QualityUnit, LLC | Internet Software Sciences No answers on this topic |
Usability | QualityUnit, LLC | Internet Software Sciences No answers on this topic |
Support Rating | QualityUnit, LLC | Internet Software Sciences No answers on this topic |
Implementation Rating | QualityUnit, LLC | Internet Software Sciences No answers on this topic |
Alternatives Considered | QualityUnit, LLC | Internet Software Sciences |
Return on Investment | QualityUnit, LLC | Internet Software Sciences |
ScreenShots | LiveAgent Screenshots | Web+Center Screenshots |