LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,…
$9
per month
Zendesk Chat
Score 8.2 out of 10
N/A
Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.
$11.20
per month
Pricing
LiveAgent
Zendesk Chat
Editions & Modules
Free
$0
per month
Small
$9
per month per seat
Medium
$29
per month per seat
Large
$49
per month per seat
Enterprise
$69
per month per seat
Downloadable licence
11,950
20 agents
Lite
$0
per user
Basic
$14
per user
Advanced
$25
per user
Premium
$55
per user
Offerings
Pricing Offerings
LiveAgent
Zendesk Chat
Free Trial
Yes
Yes
Free/Freemium Version
Yes
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
Optional
Additional Details
—
The pricing above is price per user per month. You will get a discount when you opt for annual payment.
We previously used Zendesk Chat but discovered after a period of testing that the chat widget negatively impacted our site loading speed. We did some research and discovered LiveAgent was number one ranked in the market place for a number of factors but, importantly for us, the …
LiveAgent is high performing against the others. It does not have all the functionalities as Zendesk Chat or Aircall, as they are specifically handling one type of communication, but, it has all basic features and integration.
I think zendesk has more complexity but definitely we went with liveagent due to their better support and onboarding process at the beginning. We really appreciate their help in getting us going and helping us create a good support system for not only our internal team but our …
Verified User
Manager
Chose LiveAgent
I did a demo with Zendesk which was fine, but the customer service and system for LiveAgent was a better choice for me. The demo with LiveAgent was wonderful and very informational, any concerns were answered immediately, extremely accommodating with the free trial, better …
Night and Day, Zendesk is very very basic, We also faced multiple technical and connection issues when using zendesk which resulted in loss of customers due to the chat randomly disconnecting now this is a thing of the past thanks to LiveAgent, the connection is always stable …
I tried Zendesk but found it very overpriced for the same service
Verified User
Team Lead
Chose LiveAgent
I hated Zendesk we used them for 2 years and found them very unreliable and [unprofessional]. The system was laggy, bugged and beyond basic. It is nowhere near as good as LiveAgent and I am over the moon that we found them and decided to make the switch.