LiveChat vs. LiveHelpNow
LiveChat vs. LiveHelpNow
Product | Rating | Most Used By | Product Summary | Starting Price |
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LiveChat | Mid-Size Companies (51-1,000 employees) | LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them… | $20 per month per user | |
LiveHelpNow | N/A | LiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more. | $21 per month |
LiveChat | LiveHelpNow | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
LiveChat | LiveHelpNow | |
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Top Pros | ||
Top Cons |
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LiveChat | LiveHelpNow | ||||||||||||
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Self Help Community |
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Multi-Channel Help |
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LiveChat | LiveHelpNow | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LiveChat | LiveHelpNow | |
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Likelihood to Recommend | 8.1 (43 ratings) | 9.5 (2 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 7.3 (3 ratings) | - (0 ratings) |
LiveChat | LiveHelpNow | |
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Likelihood to Recommend | LiveChat | LiveHelpNow |
Pros | LiveChat | LiveHelpNow |
Cons | LiveChat | LiveHelpNow |
Support Rating | LiveChat | LiveHelpNow No answers on this topic |
Alternatives Considered | LiveChat | LiveHelpNow No answers on this topic |
Return on Investment | LiveChat | LiveHelpNow |
ScreenShots | LiveChat Screenshots |