LiveHelpNow vs. Spiceworks Help Desk
LiveHelpNow vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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LiveHelpNow | N/A | LiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more. | $21 per month | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
LiveHelpNow | Spiceworks Help Desk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
LiveHelpNow | Spiceworks Help Desk | |
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Top Pros | ||
Top Cons |
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Self Help Community |
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Multi-Channel Help |
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Incident and problem management |
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LiveHelpNow | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LiveHelpNow | Spiceworks Help Desk | |
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Likelihood to Recommend | 9.5 (2 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
LiveHelpNow | Spiceworks Help Desk | |
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Likelihood to Recommend | LiveHelpNow | Spiceworks Ziff Davis |
Pros | LiveHelpNow | Spiceworks Ziff Davis |
Cons | LiveHelpNow | Spiceworks Ziff Davis |
Likelihood to Renew | LiveHelpNow No answers on this topic | Spiceworks Ziff Davis |
Usability | LiveHelpNow No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | LiveHelpNow No answers on this topic | Spiceworks Ziff Davis |
Support Rating | LiveHelpNow No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | LiveHelpNow No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | LiveHelpNow No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | LiveHelpNow | Spiceworks Ziff Davis |
ScreenShots |