LogMeIn Miradore vs. LogMeIn Resolve

Miradore works great for us because it allows our agency to easily and remotely manage all of our iPhones and iPads, including pushing software updates, apps, restrictions, location-tracking, and so forth. It nearly eliminates the need to "put hands on" devices as frequently as I would otherwise need to do as our IT Liaison. Our IT vendor, with their own login credentials, is able to manage our devices or assist me with issues. Customer Support from Miradore has been stellar the entire three years we have had an account. Our IT vendor selected/recommended Miradore for us out of a variety of options, and found them to be the best fit considering price, features, and support; I would have to say they made an excellent choice!

LogMeIn Resolve is great for ad-hoc remote support with end users or customers that need on-demand assistance. The unattended support function makes it easy to connect to devices within an organization and provides several options on starting up the session that were not available with previous services. I can log in remotely to my work PC and black out the screen, so any sensitive information remains confidential.

Incentivized

• Easy to install and configure
• Outstanding customer service and support
• Robust features
• Easy user interface

• Performs well for remote access in terms of speed - there isn't much lag on fast networks.
• Provides an easy way to share files with the client which stramlines the support process.
• GoTo Support has been responsive when I've needed help.

Incentivized

• Free version still does not have full functionalities for Android non-Samsung devices, can not push email.
• Can enroll Google Pixel, but can not push security policy as well now, like pin.

Incentivized

• It would be nice to have a one-click launch capability. There are times when walking through a user who isn't experienced that they have a hard time launching the program.
• A batch file that launches a network connection and the program at the same time.

Incentivized

I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.

Incentivized

Navigation is easy and friendly. It does almost everything, but being cloud, it gets slow. Session recording is allowed. Zoom in and out feature works very well, especially during remote sessions and multiple machine sessions simultaneously. Dual-screen monitors are accessible. East and convenient user interface. The diagnostics feature is outstanding, and it gives detailed diagnostics of the system. So these are the pros that prompt me to provide such ratings.

Incentivized

Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.

If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.

Sometimes it takes time to get a response back. There is a delay in updates to support devices with newest OS.

Incentivized

Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security

Incentivized

GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.

Incentivized

This is the first time we've used an MDM. Our IT vendor researched and selected Miradore over several other options.

GoTo Resolve is not necessarily an app that I personally chose to use in my organization; this is just one of many that I have interacted with and experienced through the different organizations that I have worked at over the years. However, I will say that I enjoy the engaging colors of GoTo Resolve in comparison to the other competitiors.

• Increased productivity, as it avoids the installation and use of non-corporate apps;
• Increased protection and preservation of the company's information and integrity;
• It allows us to work remotely with company devices and have security.

Incentivized

• GoTo Resolve has dropped our overall expenditures for the GoTo product line by 80%. We were at one point paying for Assist, Webinar, Meeting, and Connect... and were able to drop three and keep the latter with Resolve to meet all of our needs.
• GoTo Resolve would likely have an even greater ROI if we actually utilized many of it's other features, such as the HelpDesk and device management. Being a smaller company, we don't have a need for a ticketing system and things of that nature.
• The reporting feature contains an amazing amount of useful information about the remote sessions conducted.

Incentivized