What users are saying about
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Top Rated
242 Ratings
3 Ratings

LogMeIn Rescue

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Top Rated
242 Ratings
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Score 8.3 out of 100
3 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

LogMeIn Rescue

It's well suited for any IT Support organization. Tech support to repair computers. Support role for driver issues such as a printer, scanner, and other hardware. Helping to maintain corporate end-users. Maintaining a sales force that is on the road and not easily accessible. We use it to make firmware updates to copiers, set up drivers for printing, configuring email, and scan-to-folder.
Chip Berg | TrustRadius Reviewer

Statuspage

StatusPage is well suited for notifications on services and products. If you need to have a passive way to notify users, internal staff, or executives on the status of SaaS services, StatusPage is a low barrier way to do this with minimal setup and maintenance.StatusPage is not well suited for scenarios in which you want info kept private. If StatusPage is updated, the subscribers to those alerts will be notified so you just want to make sure you're addressing the right audience with updates.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

LogMeIn Rescue
8.4
Statuspage
Screen sharing
LogMeIn Rescue
9.6
Statuspage
File transfer
LogMeIn Rescue
8.6
Statuspage
Instant message
LogMeIn Rescue
8.3
Statuspage
Secure remote access with Smart Card authentication
LogMeIn Rescue
8.3
Statuspage
Access to sleeping/powered-off computers
LogMeIn Rescue
7.9
Statuspage
Over-the-Internet remote session
LogMeIn Rescue
9.1
Statuspage
Initiate remote control from mobile
LogMeIn Rescue
7.7
Statuspage
Remote management of servers & workstations
LogMeIn Rescue
9.0
Statuspage
Remote Active Directory® management
LogMeIn Rescue
8.2
Statuspage
Centralized management dashboard
LogMeIn Rescue
8.0
Statuspage
Session record
LogMeIn Rescue
8.8
Statuspage
Annotations
LogMeIn Rescue
8.5
Statuspage
Monitoring and Alerts
LogMeIn Rescue
7.3
Statuspage
Multi-platform remote control
LogMeIn Rescue
8.9
Statuspage

Project Management

LogMeIn Rescue
Statuspage
9.5
Task Management
LogMeIn Rescue
Statuspage
9.0
Scheduling
LogMeIn Rescue
Statuspage
10.0
Workflow Automation
LogMeIn Rescue
Statuspage
10.0
Mobile Access
LogMeIn Rescue
Statuspage
10.0
Search
LogMeIn Rescue
Statuspage
9.0
Visual planning tools
LogMeIn Rescue
Statuspage
9.0

Communication

LogMeIn Rescue
Statuspage
8.0
Chat
LogMeIn Rescue
Statuspage
10.0
Notifications
LogMeIn Rescue
Statuspage
10.0
Discussions
LogMeIn Rescue
Statuspage
2.0
Internal knowledgebase
LogMeIn Rescue
Statuspage
9.0
Integrates with Gmail and Google Hangouts
LogMeIn Rescue
Statuspage
9.0

File Sharing & Management

LogMeIn Rescue
Statuspage
10.0
Access control
LogMeIn Rescue
Statuspage
10.0
Advanced security features
LogMeIn Rescue
Statuspage
10.0

Pros

LogMeIn Rescue

  • There is virtually no lag when using LogMeIn on a client's workstation.
  • The "start as a service" feature is very helpful for using it while UAC is enabled.
  • It typically requires fewer permissions to run on client workstations than other software.
Amber Lesperance | TrustRadius Reviewer

Statuspage

  • Interface is very intuitive and easy to use with very little training.
  • Ability to customize messaging for events and notify before, during and after maintenance.
  • Integrations with app like Twitter and Slack.
  • Ability to automate all our maintenance notifications.
Anonymous | TrustRadius Reviewer

Cons

LogMeIn Rescue

  • Customer Prompting is way too complex. Requires too much of the average user to initiate a clean session.
  • Buggy issue for High DPI desktop settings and / or weir resolution settings
  • Sometimes chat windows becomes unusable and this also kills the ability to enter notes - need a way to edit notes after a session has ended.
Eric and Candace Strickler | TrustRadius Reviewer

Statuspage

  • StatusPage is nice because it keeps a rolling update on the previous statuses, but when it displays in Hipchat it just shows the last update.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

LogMeIn Rescue

LogMeIn Rescue 8.9
Based on 15 answers
This is a solid product with the idea of getting a technician the data and interface in order to resolve issues for all types of computer support needs and levels via simple tools in a consistent manner. Would recommend this product to anyone looking to provide solutions to Help Desk access concerns and much more
Jason Segale | TrustRadius Reviewer

Statuspage

No score
No answers yet
No answers on this topic

Usability

LogMeIn Rescue

LogMeIn Rescue 8.7
Based on 15 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle | TrustRadius Reviewer

Statuspage

No score
No answers yet
No answers on this topic

Support Rating

LogMeIn Rescue

LogMeIn Rescue 7.8
Based on 35 answers
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.
Dianna Farrell | TrustRadius Reviewer

Statuspage

Statuspage 10.0
Based on 1 answer
Support is very responsive although we haven't had to contact them in a time of emergency, all of our support inquiries were answered in a timely manner and usually resolved with their first response. Support responsiveness played a big role in our decision since if we need help during downtime, we can't really afford to wait.
Anonymous | TrustRadius Reviewer

Alternatives Considered

LogMeIn Rescue

The only previous product we used before LogMeIn Rescue for this type of support situation, we would use Remote Desktop through Windows. This option is severely limited and didn't allow us to support remote users or those with different operating systems. LogMeIn Rescue auto configures the setup and makes connections quick and easy
Andrew Seavey | TrustRadius Reviewer

Statuspage

I would say StatusPage on its own is a great service. StatusPage for Hipchat can only be used with that specific chat client. But on its own StatusPage can be integrated with many tools, like Slack, email notifications, text notifications, etc.I don't know of a tool that compares with StatusPage. You could essentially host your own status site with Greed Yellow or Red statuses, but you would be missing out on the robustness of a tool that keeps historical data, uptime, and segregates services based on components.
Anonymous | TrustRadius Reviewer

Return on Investment

LogMeIn Rescue

  • Without travel costs, I was able to recoup my investment in less than 3 months.
  • I am able to provide faster support to my customers without scheduling an onsite visit.
  • I only wish it would allow me to install hardware. That is the only thing I have to go onsite for anymore.
David Rowley | TrustRadius Reviewer

Statuspage

  • We were able to quickly train our entire support team to use this tool in less than 30 minutes, both to schedule maintenance and publish unexpected downtime. The product is so user friendly that it takes very little training to use proficiently.
  • Ease of integrations with existing services and software like Twitter and Slack allow us to reach further with our notification without creating new intake channels for stakeholders.
Anonymous | TrustRadius Reviewer

Pricing Details

LogMeIn Rescue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Statuspage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LogMeIn Rescue
8.4
Statuspage
10.0

Likelihood to Renew

LogMeIn Rescue
8.9
Statuspage

Usability

LogMeIn Rescue
8.7
Statuspage

Reliability and Availability

LogMeIn Rescue
9.1
Statuspage

Performance

LogMeIn Rescue
9.1
Statuspage

Support Rating

LogMeIn Rescue
7.8
Statuspage
10.0

Implementation Rating

LogMeIn Rescue
6.4
Statuspage

Scalability

LogMeIn Rescue
9.1
Statuspage

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