LogMeIn Rescue vs. VMware Workstation Pro

LogMeIn is extremely appopriate when you have to perform something remotely or mutltask and perform work from your location. It gives you the ability to almost be at the site and perform work. While LogMeIn is an excellent toolkit. It can not always save the day. Sometimes it is more efficient to be on site to perform hardware upgrades, multiple software upgrades, technology refresehes and or have someone send you their hardware for rescue and repair as it is too messed up to fix and or perform the tasks remotely. However if you win 60 percent of the time - it's still a great benefit

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I would not recommend using a VM as a complete replacement for your everyday driver, but I would recommend
it for testing. One way that I use Workstation Pro is with testing GPO's. I can
make a change to a user or computer GPO, take a snapshot, reboot the computer
to pull the GPO, see if it worked. If it didn't, I revert to the last snapshot before the GPO was pulled, make some changes to the GPO again, and test on the test VM. The same style
of testing can be used with creating and changing scripts for computer changes.
We have a whole computer setup script that installs software and changes a ton
of settings. On a VM you can test over and over to make sure the script runs
how you want it to and revert if you didn't like the script outcome. Especially
handy with software installs, so you don't have to wait for a program to
uninstall and then edit the script and run the script again. Using snapshots save me so much time in testing!

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• To be able to connect through email or through the website.
• To be able to remotely control our client's computers.
• To be able to see what is on our clients' screens after a remote session has been established.
• To be able to chat with our clients through both the web and the desktop app versions in case we get disconnected.

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• It provides a great remote access tool for accessing and managing servers in virtual environment. With the security risks surround remote desktop this provides a good alternative to do the same functions.
• The app itself is very lightweight and easy to install/maintain.
• Sandbox testing can be a time consuming thing to setup and do. Workstation makes this easy to create, use, and put away. This make you more willing to put new things in the sandbox and test them before production usage.
• The cost of workstation is very affordable for the functionality that you get and you can try it for free before you buy it.
• We use it to run apps that can be difficult to setup or conflict with other apps. We just spin this app VM up run it, and then shut it back down. The startup and shutdown is very quick.

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• By default it would be good to have clipboard sync enabled - disabled instead. So difficult when copying from my computer doesn’t work because of an agent sharing the connection and it will not let us copy information into the client’s computer.
• Copying into excel is difficult. It will deselect things that you have highlighted when copying.
• Would be nice to make the hierarchy easier when sharing files between clients and us.
• Logging into certain environments can be challenging and require customers to be fairly techy to be able to understand how to get logged into client’s computers.
• Sometimes login is pretty unstable on certain internet connections even though they are fine when they use team viewer with their IT.

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• At the moment, it's incompatible with Microsoft's HyperVM, which is used in Docker and the Linux Subsystem on Windows 2 (WSL 2).
• VMware shared files sometimes stop working and need to be reset.
• 3D support is limited to Windows and only certain scenarios.

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Since we have not had anything other than a couple minor hiccups with LogMeIn Rescue and due to the overwhelming success we have had in implementing as well as utilizing LogMeIn Rescue, I cannot see any reason why would consider looking elsewhere. Overall, we have been highly satisfied with LogMeIn Rescue and have no intentions of making a switch.

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It's a solid product, and if they make it compatible with HyperVM (WSL, Docker, etc.) it would be great

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Sometimes connecting with a PIN has a delay that confuses users. If there is a way to minimize the delay, that would be ideal. If the user's individual account does have administrator permissions, the user has to click on elevated prompts even if administrator credentials are on hand. Yes, except if the user's individual account does not have administrator permissions. I have never gotten the option to input the admin credentials and start as system server to work across hundreds of sessions. I absolutely dread using LogMeIn Rescue during this type of scenario and may even need to use an alternative temporarily. Frequently clashes with users' security software. Otherwise, I love the application.

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It is well documented since it is a long actor in the virtualization scene. Easy to use for most user cases. Pretty much not maintenance on the software besides the occasional software updates and/or compatibility issues from time to time.

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Log me in has never failed me

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no complaints

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We have never had to access support because the software has always worked as expected. It is great to have a software vendor from whom we know we will have no issue with glitches or incompatibility. We do know, however, that if we did have an issue, we would have our issue resolved quickly.

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I haven't had to call VMware Workstation support. The majority of the time, whenever I have a problem, I can perform an online search and find the answers I need. Online forums and users with similar situations are generally sufficient to answer any questions I have had, though, from previous experience at another company, their support is outstanding and responsive to circumstances. However, that is generally for a paid support contract and should be expected when you are paying for that support.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I haven’t reviewed other platforms like LogMeIn Rescue because I am not aware of any alternative tools available to us for assisting clients and performing troubleshooting. Additionally, LogMeIn Rescue is the first tool I have used that allows me to view a client’s screen, which is why I am unable to compare it with others.

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VMware ESXi is more enterprise based whereas VMware Workstation offers capabilities at a lower cost and smaller scale. VMware Workstation Pro is also user friendly and easy to install. It can be utilized on a regular desktop system as the name implies. It helps with also demonstrations when needed to clients without having bulky hardware every time.

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it's perfect

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• For businesses with small to midsize IT staff, the ability to remotely control devices that are not on-site and occasionally out of state is extremely cost-effective.
• The speedy response time of LogMeIn Rescue has been very helpful in resolving issues for IT staff.
• The administrative process has been made more efficient by the ability to remotely log into servers.

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• When updating multiple VM's, this is a much quicker option vs trying to either RDP to them or console using Vcenter
• We are required to run a VM locally for certain tasks, and this has been the most effective way to use it
• The ability to manage a VM without having to worry about the console freezing up helps with management

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info