LogMeIn Resolve vs. Microsoft Defender External Attack Surface Management

LogMeIn Resolve has been useful in supporting users working on-site or remotely, and with the unattended agent, allows for a quick and easy way to start a support session. With the integrated Help Desk system, LogMeIn Resolve allows for a seamless support experience without having to bounce from a ticketing platform to a remote support platform, giving us the ability to reduce ticket sprawl and save time overall.

Incentivized

Microsoft Defender External Attack Surface Management is particularly well-suited for discovering, inventorying, and continuously monitoring the external attack surface, especially in environments with heavy Microsoft adoption. It is less suitable as a standalone solution for internal scanning, real-time attack detection, automated remediation, or advanced application testing. Microsoft Defender External Attack Surface Management es especialmente adecuado para descubrir, inventariar y monitorear continuamente la superficie de ataque externa, sobre todo en entornos con fuerte adopción de Microsoft. Es menos adecuado como solución única para escaneo interno, detección de ataques en tiempo real, remediación automática o pruebas avanzadas de aplicaciones. Parts of this review were originally written in Spanish and have been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.

Incentivized

• Allows easy, comprehensive access to Apple products via web-based applet. (It does require customer input and cooperation.)
• It allows me to resolve issues remotely, most times within minutes instead of hours, without a physical location visit.
• It allows the customer to view my activity, giving them peace of mind that nothing untoward occurs during my interaction. I also use the record feature so all sessions are recorded, especially on rare occasions when there is an issue or question from the session.

Incentivized

• Lack of visibility of external assets
• Reduction of the risk of external attacks
• Falta de visibilidad de activos externos
• Reducción del riesgo de ataques externos

Incentivized

• The user interface is clunky and difficult to use in terms of CRITICAL functions that lie at the core of any remote access solution.
• ctrl + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day.
• And now - in a recent development - SHIFT + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day.
• Things like frequently used key combos and shortcuts should work the same via remote access solutions as they do on a hardware keyboard. Anything else is an annoyance and an impediment to workflow and productivity.

Incentivized

• Asset Attribution and Ownership Clarity
• Risk Prioritization and Business Context
• Noise and False Positives

Incentivized

I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.

Incentivized

We were able to get up and running quickly after our initial implementation, and the monthly feature update webinars are a great way to keep up with new features and how we can use them to our benefit. We can also request features we would like to see in the future, and can vote on other users’ submittals.

Incentivized

We rate Microsoft Defender External Attack Surface Management’s overall usability as 10 out of 10 because it delivers a strong balance between depth of capability and ease of use, particularly within organizations already operating in the Microsoft security ecosystem.

Incentivized

Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.

If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.

Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security

Incentivized

we did not have in person training

Incentivized

n/a - wasnt in attendance

Incentivized

GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.

Incentivized

Go to offer all-in-one functionalities without compromising organizational security and policy. Go-to is versatile compared to other systems like JIRA and is suitable for medium organizations. It has all the support options required. Like web meetings, conversational ticketing, etc., other software does not offer the combination of all, like video calls.

Incentivized

Because Microsoft Defender External Attack Surface Management is part of the broader Microsoft Defender family (including Defender XDR, Entra ID, Azure Security, Sentinel, etc.), it:
Shares identity, endpoint, and threat context across tools
Reduces the need for custom integrations or connectors
Works in a “single pane of glass” experience for SOC analysts
Why it matters:
Organizations already invested in Microsoft security tools gain greater contextual insight and lower operational overhead.

Incentivized

I wasn't involved with this element of the sale/purchase

Incentivized

The system was implemented quite quickly and easily.

Incentivized

I wasn't involved with this element of the sale/purchase

Incentivized

• LogMeIn Resolve has increased productivity for our support teams with the addition of camera share. Not only are we able to remote into workstations, but with camera share we can utilize end user and customer phones to visually see physical setups to troubleshoot some situations on the fly.
• Unattended support now requires the agent to enter in a signature key as an extra layer of security before accessing a device, which further improves the safety of all devices registered for unattended.

Incentivized

• Reduced Business Risk from Unknown External Assets
• Operational Efficiency and Cost Avoidance
• Faster Risk Identification During Change Events

Incentivized