LogMeIn Resolve vs. Parallels Device Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LogMeIn Resolve
Score 8.0 out of 10
N/A
LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.
$29
per month
Parallels Device Management
Score 7.0 out of 10
N/A
Parallels Device Management enables users to centrally administer PCs, iPhones and iPads, including Mac management, with a simple plug-in. The vendor states the solution: Extends Microsoft Endpoint Configuration Manager (MECM) for unified device administration. Improves IT performance, reducing duplicate work and incident resolution time. Is straightforward to deploy, requiring no additional infrastructure or training.N/A
Pricing
LogMeIn ResolveParallels Device Management
Editions & Modules
Remote Access
$29
per month
Remote Support Plus
$55
per month
Standard
$70
per month
Premium
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
LogMeIn ResolveParallels Device Management
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%
More Pricing Information
Community Pulse
LogMeIn ResolveParallels Device Management
Top Pros

No answers on this topic

Top Cons

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Features
LogMeIn ResolveParallels Device Management
Management Tasks
Comparison of Management Tasks features of Product A and Product B
LogMeIn Resolve
7.4
25 Ratings
1% below category average
Parallels Device Management
-
Ratings
Patch Management7.425 Ratings00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
LogMeIn Resolve
8.5
49 Ratings
21% above category average
Parallels Device Management
-
Ratings
Attended device access9.248 Ratings00 Ratings
Unattended device access8.041 Ratings00 Ratings
Mobile device access7.933 Ratings00 Ratings
Virtual device access8.336 Ratings00 Ratings
Multiple-display support8.740 Ratings00 Ratings
Multiple concurrent sessions9.142 Ratings00 Ratings
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LogMeIn ResolveParallels Device Management
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User Ratings
LogMeIn ResolveParallels Device Management
Likelihood to Recommend
8.2
(107 ratings)
7.0
(1 ratings)
Likelihood to Renew
8.8
(15 ratings)
-
(0 ratings)
Usability
8.7
(87 ratings)
-
(0 ratings)
Availability
8.9
(2 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.6
(6 ratings)
-
(0 ratings)
Implementation Rating
9.1
(4 ratings)
-
(0 ratings)
User Testimonials
LogMeIn ResolveParallels Device Management
Likelihood to Recommend
GoTo (formerly LogMeIn)
Monitoring and alerts are good security features. Cloud platforms are well suited if the organization's operations are across the globe, as the cloud saves networking and other costs. But if the organization is small, then it is not well suited. In the case of a small organization, it is better to use other economic platforms.
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Alludo
We had a medium size fleet of macbook pros that we had deployed and had parallels already installed on them. We looked into a way to standardize and track these devices and started looking into Parallels as a solution to help us with this. Parallels was a good fit due to the fact that most of these machines already had the base system already installed
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Pros
GoTo (formerly LogMeIn)
  • I can connect my laptop to a network router or switch and use GoTo Resolve to allow Engineers to make changes without divulging passwords for security reasons.
  • Help end users with new programs and show them how to use them remotely.
  • Fix
  • Trouble shoot computer problems remotely without needing to drive to the location of the computer.
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Alludo
  • Central location for management via Webv
  • Existing ecosystem for our mac users
  • Trust and transparent set up from normal operations
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Cons
GoTo (formerly LogMeIn)
  • The file transfer functionality could definitely use some work. Missing the simplicity that other solutions such as GoTo Assist offered where transferring a file was as simply as dragging and dropping.
  • The file browsing system when connected to a remote workstation could be more intuitive and easier to use.
  • Sometimes the boxes that have to be acknowledged by the end user pop up behind other windows and can be difficult for them to locate in a timely manner.
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Alludo
  • It can be a bit difficult with a large fleet of computers
  • Can be a bit hard to troubleshoot if there are issues
  • There are other tools that are cheaper that do the same thing albeit not as well
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Likelihood to Renew
GoTo (formerly LogMeIn)
I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.
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Alludo
No answers on this topic
Usability
GoTo (formerly LogMeIn)
From a receiving perspective, this software has been really easy to use. There is also the capability to have mobile device management so this is applicable to a variety of platforms and devices that may need troubleshooting. The reason I am not rating it a full 10 points is because I notice the lag time for the mouse is a little delayed on a consistent basis.
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Alludo
No answers on this topic
Reliability and Availability
GoTo (formerly LogMeIn)
Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
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Alludo
No answers on this topic
Performance
GoTo (formerly LogMeIn)
If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
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Alludo
No answers on this topic
Support Rating
GoTo (formerly LogMeIn)
Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security
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Alludo
No answers on this topic
Implementation Rating
GoTo (formerly LogMeIn)
GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
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Alludo
No answers on this topic
Alternatives Considered
GoTo (formerly LogMeIn)
Intune does not have remote desktop. Intune also does not do 3rd party patching very well. Manage Engine Desktop Central requires a VPN Client to access the remote clients. It also requires quite a bit of configuration to work well. GoTo Resolve is the most complete tool I have used. I would recommend it to anyone.
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Alludo
We looked at a product called virtual box to do something similar to what we saw from Parallels but it was much more manual for us to deploy out the tool and we would have had to do a lot more work to manage all the systems we have in the fleet
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Return on Investment
GoTo (formerly LogMeIn)
  • We managed to work in a way that was impossible before these kinds of tools were offered in the market
  • The program is constantly evolving to try to fix bugs and that can affect the day-to-day use.
  • If We find a way to use fewer programs for different tasks would be great and this tool may have the solution in the future
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Alludo
  • Easy to deploy out to our fleet
  • quick turn around time to provision with parallels
  • ease of use from end user perspective
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ScreenShots

LogMeIn Resolve Screenshots

Screenshot of LogMeIn Resolve Device QuickviewScreenshot of LogMeIn Resolve - DevicesScreenshot of LogMeIn Resolve - Guided Agent FlowScreenshot of LogMeIn Resolve MS Teams TicketingScreenshot of LogMeIn Resolve Support SessionScreenshot of LogMeIn Resolve Tickets Board