Likelihood to Recommend Cavius International Limited (Loyverse)
Retail, beauty, health, and food service--Loyverse POS works well for any type of business because it has a complete set of features that will improve the way you run your business and optimize your performance. Its back office provides clear and thorough reporting so you can assess your performance and make better decisions on the go.
Read full review Podium is well suited for several types of businesses. If you are an entrepreneur or small business owner, Podium would be a great way for you to ask that customers leave you a review online sharing their awesome experience. For medium to large businesses, Podium review invites can be automated through the company's customer management system, allowing the use of Podium to be simple and not timely, even with a large customer base. It may not be appropriate for a large company to manually send out individual review invites
Read full review Pros Cavius International Limited (Loyverse)
Inventory management Back office with clear and detailed real-time reporting Loyalty program keeping track of loyal customers Fast and easy integration with many e-commerce and accounting softwares Customer service and help center 24/7 Read full review Maintains conversations indefinitely, so we are able to go back to confirm details from conversations. Provides the ability for our company to have a 'team' messaging platform where we can communicate with one another via single person to a single person, groups where we can add/subtract members of the group... this is invaluable to our organization. Until today(!), we could 'share' or forward a message to one another; oddly, that feature disappeared just today, so I'm hoping it's a glitch! Read full review Cons Cavius International Limited (Loyverse)
Currency converter Built-in online money payment system Payment using cryptocurrency Read full review Account manager communications: I had been asking my Podium account manager for integration with our CRM tool for over 8 months before my account manager fell silent. After another 6 months, I proactively reached out only to find out that the integration had been in Beta for months and 8 other companies had already integrated. It was frustrating that my account manager did not remember a key request and make the Beta available to me the minute that it was open. Read full review Likelihood to Renew Cavius International Limited (Loyverse)
Again, Podium has been so wonderful in the year and a half we have been using it, we are able to integrate it with our CRM and use alot of the available features. The most helpful has been getting TONS of reviews on MULTIPLE sites through Podium!
Read full review Usability Cavius International Limited (Loyverse)
While giving our clients the ability to leave a review was there, we had much worse results and got fewer reviews through the Podium portal than we did by sending our clients simple email requests, or simply having our service staff ask for a review while still on the clients' job sites.
Read full review Reliability and Availability Cavius International Limited (Loyverse)
We haven't had any outages or issues whenever we need it over the last few years of use
Read full review Performance Cavius International Limited (Loyverse)
It moves quickly and has no issues with delays. Performance is good as it is a web-based tool
Read full review Support Rating Cavius International Limited (Loyverse)
I have to send an email to get information. They have a chat system but I end up having to go through my rep for account questions. It was a little frustrating to not have a direct phone number to call with questions. I would like to see a helpline added.
Read full review Implementation Rating Cavius International Limited (Loyverse)
We only had a hard time getting our technicians to remember to send the review invites.
Read full review Alternatives Considered Cavius International Limited (Loyverse)
Loyverse POS is free and has an easier to use and more user-friendly interface that is easy to set up.
Read full review We use Digital Air Strike at our two GM dealerships because it is one of a small list of reputation management companies authorized by GM as part of their SFE program. Digital Air Strike surveys our customers and invites them to write a review about our dealership. It is not as effective or flexible as Podium so we have been using Podium at those dealerships alongside Digital Air Strike. We also recently started a trial use of ReplyPro which is a service that monitors review sites and writes customized responses to positive reviews and suggested responses to negative reviews. I'd like to see Podium add this as part of their service so we can consolidate 3rd party vendors and manage every aspect of online reputation management from one place.
Read full review Scalability Cavius International Limited (Loyverse)
Its easy to scale to different departments as needed. We initially began using it to solve one problem and as new features became available it was easy to scale this and include other departments who could benefit from its tools
Read full review Return on Investment Cavius International Limited (Loyverse)
Better monitoring of business performance (stocks, sales, customer satisfaction and employee management Better forecasting of business performance; enables you to make better business decisions Fast checkout process Seamless integration for optimal performance Read full review I am glad there are card readers now, sales team members too often try to just send a request instead of taking payment onsite. It's made capturing messaging leads much easier. It's worth the cost but if it did a few more things it would be worth a lot more to us. Document signatures, surveying after jobs, even geotagging of photos/reviews for SEO Read full review ScreenShots