What users are saying about
114 Ratings
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Score 7.3 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

M‑Files

In the available document management software, M-Files suits most of the business needs. It has a lot of good feature inbuilt that makes document management easier for any organization. Basically, if you are into the application then we need not want to go out of the application for any document management activity and it provides good connectors to Microsoft application that also makes easier with editing the documents.
Anonymous | TrustRadius Reviewer

OpenText Extended ECM Platform

Information control. Information management. Not good at collaboration or collaborative work on documents. Administration is complex, and requires highly specialized teams to do it.
Rafael Augusto Terreros Ardila | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

M‑Files
7.8
OpenText Extended ECM Platform
8.1
Content capture & imaging
M‑Files
7.3
OpenText Extended ECM Platform
9.0
File sync, storage & archiving
M‑Files
8.4
OpenText Extended ECM Platform
8.0
Document management
M‑Files
8.4
OpenText Extended ECM Platform
9.0
Records management
M‑Files
6.9
OpenText Extended ECM Platform
8.0
Content search & retrieval
M‑Files
7.5
OpenText Extended ECM Platform
8.0
Enterprise content collaboration
M‑Files
8.0
OpenText Extended ECM Platform
5.0
Content publishing & creation
M‑Files
8.0
OpenText Extended ECM Platform
Security, risk management & information governance
M‑Files
8.2
OpenText Extended ECM Platform
9.0
Contract lifecycle management
M‑Files
8.3
OpenText Extended ECM Platform
8.0
Automated workflows
M‑Files
7.9
OpenText Extended ECM Platform
8.0
Artificial intelligence
M‑Files
7.3
OpenText Extended ECM Platform
Mobile support
M‑Files
7.4
OpenText Extended ECM Platform
Integration
M‑Files
7.8
OpenText Extended ECM Platform
9.0

Pros

M‑Files

  • Reliable: Our M-Files system has only gone down one time (for a very short period of time) at the beginning of the two years that we have been with M-Files. Our previous vendor's system had so many downtimes that our IT Department had to assign an associate to work with me for sending out notifications to associates etc. With our last vendor, one day I came to work and only 60 of the 260 consent for surgery forms were available to our end users although they were visible to me as the Administrator but weren't showing up for the end-users!
  • Our M-Files system was created for us. It was created by working with developers to only have on our system what we required, and I must say, there were so many extra features that M-Files offered in our program that weren't available with our previous vendor. As mentioned previously, we can have two policies or forms visible to the end-user so one can be listed as "draft" or "training only" so our end users can read and use for training as we get ready to roll out a new medical record system. I can also preload policies and leave them in the working stage until they are approved and go back and publish them the day they are approved. The list goes on with so many great features.
  • Our end users would say the greatest asset of this product is the search function. It's amazing how fast it is. There are many ways to search out a form or policy which makes it a true asset for our associates.
Penny Arnold | TrustRadius Reviewer

OpenText Extended ECM Platform

  • Searching
  • Create Metadata to help with searching
  • Control versioning you can see multiple versions of a document and can revert back to it if necessary.
  • Document management, it has built in house keeping features.
  • One source of the truth.
Angela King | TrustRadius Reviewer

Cons

M‑Files

  • If you are new to Electronic Document Management, this can be a really difficult product to roll out. Since it is infinitely versatile, there are infinite ways to configure it wrong. I highly recommend the M-Files admin training offered by M-Files as it will set you in the right direction.
  • Many options are paid add-ons. So while you are not paying for what you don't need, many great features will come at a cost.
  • If you don't have a technical person on staff, this will be tricky to maintain. Not impossible. If your processes do not change, once setup it will be fine.
Jason von Innerebner | TrustRadius Reviewer

OpenText Extended ECM Platform

  • Flow management.
  • Inefficiency in BD.
  • Electronic signatures.
Rafael Augusto Terreros Ardila | TrustRadius Reviewer

Likelihood to Renew

M‑Files

M‑Files 3.7
Based on 10 answers
Because M-Files became a important tool inside the company. It supports very well the way that a document should be handle. The idea of using metadata instead of the physical file is too much better than handle folders and files. It has capabilities to create new features that can automate the daily basis usage of users, improving performance.
Anonymous | TrustRadius Reviewer

OpenText Extended ECM Platform

OpenText Extended ECM Platform 9.0
Based on 1 answer
OpenText Enterprise Content Management is reliable and it has a friendly user interface. It can replace all legacy document repositories. With the integrations with SAP, it gives non-Sap users visibility into documents that are critical for making key decisions.
Angela King | TrustRadius Reviewer

Usability

M‑Files

M‑Files 9.4
Based on 7 answers
It is a powerful system that can locate content fast and effectively. The system takes quite some time to setup initially. It can be hard for M-Files support to know how businesses operate and how they want to use the system in a way that works for them. The customization makes it great for companies to cater to their own needs. Once the system is set up in a way that makes sense for the business, the user experience is positive. There is room for improvement in the notifications, workflow, and support areas.
Anonymous | TrustRadius Reviewer

OpenText Extended ECM Platform

OpenText Extended ECM Platform 8.0
Based on 1 answer
It is used for the basics of the tool, without taking advantage of the options it has.
Rafael Augusto Terreros Ardila | TrustRadius Reviewer

Reliability and Availability

M‑Files

M‑Files 9.1
Based on 3 answers
always there.
Tim Goetz | TrustRadius Reviewer

OpenText Extended ECM Platform

No score
No answers yet
No answers on this topic

Performance

M‑Files

M‑Files 9.1
Based on 2 answers
I noticed some lagging with the integration with Microsoft Office but not so much that I would not use it. It has gotten better with updates. to be fair the issues were when Office 2013 first came out.
Tim Goetz | TrustRadius Reviewer

OpenText Extended ECM Platform

No score
No answers yet
No answers on this topic

Support Rating

M‑Files

M‑Files 3.6
Based on 6 answers
Usually when I need help from them I got support and it was very good and focused to solve my problem. I didn't have so many problems, but when used it worked. I just would like to have a support in my native language, but I can understand that sometimes is hard for the companies.
Anonymous | TrustRadius Reviewer

OpenText Extended ECM Platform

OpenText Extended ECM Platform 7.0
Based on 1 answer
The support is not very efficient, either by a partner or directly from Opentext. The support for Latin America is very limited by the language, and they do not have specialized support that supports the Spanish language.
Rafael Augusto Terreros Ardila | TrustRadius Reviewer

In-Person Training

M‑Files

We had online conference call training with a recording to use later as needed
Anonymous | TrustRadius Reviewer

OpenText Extended ECM Platform

No answers on this topic

Online Training

M‑Files

M‑Files 9.1
Based on 2 answers
They answer all questions and record your training for later use.
Anonymous | TrustRadius Reviewer

OpenText Extended ECM Platform

No score
No answers yet
No answers on this topic

Implementation Rating

M‑Files

M‑Files 8.9
Based on 4 answers
The key insight is that the most important thing is to have a open mind. The application is easy to use, but if you have a company with different views and it is not aligned could be a huge problem. So the company transformation is required together with the application. Ensure to use as much as possible the capabilities of the application helps to have best ROI.
Anonymous | TrustRadius Reviewer

OpenText Extended ECM Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

M‑Files

The customization ability seemed to be a level above and easy to navigate and available options are constantly being reinvented. We have used OnBase for years and now desire to move away from this option for a number of reasons.
Sarah M.C. von Innerebner | TrustRadius Reviewer

OpenText Extended ECM Platform

No answers on this topic

Scalability

M‑Files

M‑Files 10.0
Based on 1 answer
do so much more than we need but has all the stuff we do need.
Tim Goetz | TrustRadius Reviewer

OpenText Extended ECM Platform

No score
No answers yet
No answers on this topic

Return on Investment

M‑Files

  • M-Files allows us to track important milestones and expiration dates. We are now able to easily track revisions to contracts with community partners and record comments and history in one place.
  • We are able to track all contracts that come through our District and to create monthly reports to present to our Board.
Anonymous | TrustRadius Reviewer

OpenText Extended ECM Platform

  • Users are empowered to manage their own content
  • Employees are more effecient, not spending a lot of time searching for documents.
  • Reduced company liability
Angela King | TrustRadius Reviewer

Screenshots

Pricing Details

M‑Files

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

OpenText Extended ECM Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

M‑Files
6.9
OpenText Extended ECM Platform
8.0

Likelihood to Renew

M‑Files
3.7
OpenText Extended ECM Platform
9.0

Usability

M‑Files
9.4
OpenText Extended ECM Platform
8.0

Reliability and Availability

M‑Files
9.1
OpenText Extended ECM Platform

Performance

M‑Files
9.1
OpenText Extended ECM Platform

Support Rating

M‑Files
3.6
OpenText Extended ECM Platform
7.0

Online Training

M‑Files
9.1
OpenText Extended ECM Platform

Implementation Rating

M‑Files
8.9
OpenText Extended ECM Platform

Scalability

M‑Files
10.0
OpenText Extended ECM Platform

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