M‑Files vs. OpenText Extended ECM Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
M‑Files
Score 9.2 out of 10
N/A
M-Files is a platform for knowledge work automation, that helps knowledge workers to find information faster. M-Files features a metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This helps customers to eliminate information chaos, improve process efficiency, and automate security and compliance. The vendor's value proposition: EASE OF USE: M-Files increases productivity and improves work quality by making…N/A
OpenText Extended ECM Platform
Score 8.0 out of 10
N/A
The OpenText Extended ECM Platform aims to transparently integrate with applications such as SAP S/4HANA®, SAP® SuccessFactors®, Salesforce®, Microsoft® Office 365® or other process-driving software. With ECM integrations, the content services platform bridges content silos and automates business processes to allow information to flow across applications. Extended ECM Platform leverages an organization’s investment in its enterprise content services software and other applications, with the goal…N/A
Pricing
M‑FilesOpenText Extended ECM Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
M‑FilesOpenText Extended ECM Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
M‑FilesOpenText Extended ECM Platform
Top Pros
Top Cons
Features
M‑FilesOpenText Extended ECM Platform
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
M‑Files
-
Ratings
OpenText Extended ECM Platform
8.1
1 Ratings
2% below category average
Content capture & imaging00 Ratings9.01 Ratings
File sync, storage & archiving00 Ratings8.01 Ratings
Document management00 Ratings9.01 Ratings
Records management00 Ratings8.01 Ratings
Content search & retrieval00 Ratings8.01 Ratings
Enterprise content collaboration00 Ratings5.01 Ratings
Security, risk management & information governance00 Ratings9.01 Ratings
Contract lifecycle management00 Ratings8.01 Ratings
Automated workflows00 Ratings8.01 Ratings
Integration00 Ratings9.01 Ratings
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M‑FilesOpenText Extended ECM Platform
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Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Medium-sized Companies
MSB Docs
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Score 9.6 out of 10
MediaValet
MediaValet
Score 9.9 out of 10
Enterprises
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MediaValet
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Score 9.9 out of 10
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User Ratings
M‑FilesOpenText Extended ECM Platform
Likelihood to Recommend
9.8
(68 ratings)
8.0
(2 ratings)
Likelihood to Renew
9.9
(15 ratings)
9.0
(1 ratings)
Usability
8.2
(12 ratings)
8.0
(1 ratings)
Availability
9.1
(3 ratings)
-
(0 ratings)
Performance
9.1
(2 ratings)
-
(0 ratings)
Support Rating
8.0
(11 ratings)
7.0
(1 ratings)
Online Training
9.1
(2 ratings)
-
(0 ratings)
Implementation Rating
8.2
(8 ratings)
-
(0 ratings)
Configurability
9.6
(2 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
7.0
(3 ratings)
-
(0 ratings)
Vendor pre-sale
7.0
(3 ratings)
-
(0 ratings)
User Testimonials
M‑FilesOpenText Extended ECM Platform
Likelihood to Recommend
M‑Files
M‑Files is great for companies with multiple locations. Drive letters can become cumbersome to use and collaborate with colleagues and M‑Files fills that gap. The check out/check in system is great and allows only one editor at a time. This can be good and bad depending on the situation.
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OpenText
Information control. Information management. Not good at collaboration or collaborative work on documents. Administration is complex, and requires highly specialized teams to do it.
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Pros
M‑Files
  • Reliable: Our M-Files system has only gone down one time (for a very short period of time) at the beginning of the two years that we have been with M-Files. Our previous vendor's system had so many downtimes that our IT Department had to assign an associate to work with me for sending out notifications to associates etc. With our last vendor, one day I came to work and only 60 of the 260 consent for surgery forms were available to our end users although they were visible to me as the Administrator but weren't showing up for the end-users!
  • Our M-Files system was created for us. It was created by working with developers to only have on our system what we required, and I must say, there were so many extra features that M-Files offered in our program that weren't available with our previous vendor. As mentioned previously, we can have two policies or forms visible to the end-user so one can be listed as "draft" or "training only" so our end users can read and use for training as we get ready to roll out a new medical record system. I can also preload policies and leave them in the working stage until they are approved and go back and publish them the day they are approved. The list goes on with so many great features.
  • Our end users would say the greatest asset of this product is the search function. It's amazing how fast it is. There are many ways to search out a form or policy which makes it a true asset for our associates.
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OpenText
  • Searching
  • Create Metadata to help with searching
  • Control versioning you can see multiple versions of a document and can revert back to it if necessary.
  • Document management, it has built in house keeping features.
  • One source of the truth.
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Cons
M‑Files
  • If you are new to Electronic Document Management, this can be a really difficult product to roll out. Since it is infinitely versatile, there are infinite ways to configure it wrong. I highly recommend the M-Files admin training offered by M-Files as it will set you in the right direction.
  • Many options are paid add-ons. So while you are not paying for what you don't need, many great features will come at a cost.
  • If you don't have a technical person on staff, this will be tricky to maintain. Not impossible. If your processes do not change, once setup it will be fine.
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OpenText
  • Flow management.
  • Inefficiency in BD.
  • Electronic signatures.
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Likelihood to Renew
M‑Files
M-files meets our almost all needs, we dont have other option to replace m-files. it saves lots, like Hardware because of Vault Feature means we can create many vaults (mini-servers) in m-files in other solutions we need more hardware for more installations.
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OpenText
OpenText Enterprise Content Management is reliable and it has a friendly user interface. It can replace all legacy document repositories. With the integrations with SAP, it gives non-Sap users visibility into documents that are critical for making key decisions.
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Usability
M‑Files
It is a powerful system that can locate content fast and effectively. The system takes quite some time to setup initially. It can be hard for M-Files support to know how businesses operate and how they want to use the system in a way that works for them. The customization makes it great for companies to cater to their own needs. Once the system is set up in a way that makes sense for the business, the user experience is positive. There is room for improvement in the notifications, workflow, and support areas.
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OpenText
It is used for the basics of the tool, without taking advantage of the options it has.
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Reliability and Availability
M‑Files
always there.
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OpenText
No answers on this topic
Performance
M‑Files
I noticed some lagging with the integration with Microsoft Office but not so much that I would not use it. It has gotten better with updates. to be fair the issues were when Office 2013 first came out.
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OpenText
No answers on this topic
Support Rating
M‑Files
Usually when I need help from them I got support and it was very good and focused to solve my problem. I didn't have so many problems, but when used it worked. I just would like to have a support in my native language, but I can understand that sometimes is hard for the companies.
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OpenText
The support is not very efficient, either by a partner or directly from Opentext. The support for Latin America is very limited by the language, and they do not have specialized support that supports the Spanish language.
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In-Person Training
M‑Files
We had online conference call training with a recording to use later as needed
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OpenText
No answers on this topic
Online Training
M‑Files
They answer all questions and record your training for later use.
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OpenText
No answers on this topic
Implementation Rating
M‑Files
The key insight is that the most important thing is to have a open mind. The application is easy to use, but if you have a company with different views and it is not aligned could be a huge problem. So the company transformation is required together with the application. Ensure to use as much as possible the capabilities of the application helps to have best ROI.
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OpenText
No answers on this topic
Alternatives Considered
M‑Files
The customization ability seemed to be a level above and easy to navigate and available options are constantly being reinvented. We have used OnBase for years and now desire to move away from this option for a number of reasons.
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OpenText
No answers on this topic
Scalability
M‑Files
do so much more than we need but has all the stuff we do need.
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OpenText
No answers on this topic
Return on Investment
M‑Files
  • M-Files allows us to track important milestones and expiration dates. We are now able to easily track revisions to contracts with community partners and record comments and history in one place.
  • We are able to track all contracts that come through our District and to create monthly reports to present to our Board.
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OpenText
  • Users are empowered to manage their own content
  • Employees are more effecient, not spending a lot of time searching for documents.
  • Reduced company liability
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ScreenShots

M‑Files Screenshots

Screenshot of M-Files - SearchScreenshot of M-Files - Profile openScreenshot of M-Files - PermissionsScreenshot of M-Files - Process mapsScreenshot of M-Files - Pinned items