What users are saying about
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Top Rated
139 Ratings

M‑Files

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Top Rated
139 Ratings
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Score 8.7 out of 100
3 Ratings
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Score 8 out of 100

Feature Set Ratings

    Enterprise Content Management

    M‑Files

    Feature Set Not Supported
    N/A
    8.1

    OpenText Extended ECM Platform

    81%
    OpenText Extended ECM Platform ranks higher in 10/10 features

    Content capture & imaging

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    File sync, storage & archiving

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Document management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Records management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Content search & retrieval

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Enterprise content collaboration

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Security, risk management & information governance

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Contract lifecycle management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Automated workflows

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Integration

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Attribute Ratings

    • M‑Files is rated higher in 1 area: Likelihood to Recommend
    • OpenText Extended ECM Platform is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    8.3

    M‑Files

    83%
    66 Ratings
    8.0

    OpenText Extended ECM Platform

    80%
    2 Ratings

    Likelihood to Renew

    1.5

    M‑Files

    15%
    11 Ratings
    9.0

    OpenText Extended ECM Platform

    90%
    1 Rating

    Usability

    5.5

    M‑Files

    55%
    8 Ratings
    8.0

    OpenText Extended ECM Platform

    80%
    1 Rating

    Availability

    9.1

    M‑Files

    91%
    6 Ratings

    OpenText Extended ECM Platform

    N/A
    0 Ratings

    Performance

    9.1

    M‑Files

    91%
    4 Ratings

    OpenText Extended ECM Platform

    N/A
    0 Ratings

    Support Rating

    1.7

    M‑Files

    17%
    12 Ratings
    7.0

    OpenText Extended ECM Platform

    70%
    1 Rating

    Online Training

    9.1

    M‑Files

    91%
    2 Ratings

    OpenText Extended ECM Platform

    N/A
    0 Ratings

    Implementation Rating

    6.4

    M‑Files

    64%
    9 Ratings

    OpenText Extended ECM Platform

    N/A
    0 Ratings

    Product Scalability

    10.0

    M‑Files

    100%
    1 Rating

    OpenText Extended ECM Platform

    N/A
    0 Ratings

    Likelihood to Recommend

    M‑Files

    M‑Files is great for companies with multiple locations. Drive letters can become cumbersome to use and collaborate with colleagues and M‑Files fills that gap. The check out/check in system is great and allows only one editor at a time. This can be good and bad depending on the situation.
    Gary Downs | TrustRadius Reviewer

    OpenText Extended ECM Platform

    Information control. Information management. Not good at collaboration or collaborative work on documents. Administration is complex, and requires highly specialized teams to do it.
    Rafael Augusto Terreros Ardila | TrustRadius Reviewer

    Pros

    M‑Files

    • Reliable: Our M-Files system has only gone down one time (for a very short period of time) at the beginning of the two years that we have been with M-Files. Our previous vendor's system had so many downtimes that our IT Department had to assign an associate to work with me for sending out notifications to associates etc. With our last vendor, one day I came to work and only 60 of the 260 consent for surgery forms were available to our end users although they were visible to me as the Administrator but weren't showing up for the end-users!
    • Our M-Files system was created for us. It was created by working with developers to only have on our system what we required, and I must say, there were so many extra features that M-Files offered in our program that weren't available with our previous vendor. As mentioned previously, we can have two policies or forms visible to the end-user so one can be listed as "draft" or "training only" so our end users can read and use for training as we get ready to roll out a new medical record system. I can also preload policies and leave them in the working stage until they are approved and go back and publish them the day they are approved. The list goes on with so many great features.
    • Our end users would say the greatest asset of this product is the search function. It's amazing how fast it is. There are many ways to search out a form or policy which makes it a true asset for our associates.
    Penny Arnold | TrustRadius Reviewer

    OpenText Extended ECM Platform

    • Searching
    • Create Metadata to help with searching
    • Control versioning you can see multiple versions of a document and can revert back to it if necessary.
    • Document management, it has built in house keeping features.
    • One source of the truth.
    Angela King | TrustRadius Reviewer

    Cons

    M‑Files

    • If you are new to Electronic Document Management, this can be a really difficult product to roll out. Since it is infinitely versatile, there are infinite ways to configure it wrong. I highly recommend the M-Files admin training offered by M-Files as it will set you in the right direction.
    • Many options are paid add-ons. So while you are not paying for what you don't need, many great features will come at a cost.
    • If you don't have a technical person on staff, this will be tricky to maintain. Not impossible. If your processes do not change, once setup it will be fine.
    Jason von Innerebner | TrustRadius Reviewer

    OpenText Extended ECM Platform

    • Flow management.
    • Inefficiency in BD.
    • Electronic signatures.
    Rafael Augusto Terreros Ardila | TrustRadius Reviewer

    Pricing Details

    M‑Files

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    OpenText Extended ECM Platform

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    M‑Files

    M‑Files 1.5
    Based on 11 answers
    Because M-Files became a important tool inside the company. It supports very well the way that a document should be handle. The idea of using metadata instead of the physical file is too much better than handle folders and files. It has capabilities to create new features that can automate the daily basis usage of users, improving performance.
    Anonymous | TrustRadius Reviewer

    OpenText Extended ECM Platform

    OpenText Extended ECM Platform 9.0
    Based on 1 answer
    OpenText Enterprise Content Management is reliable and it has a friendly user interface. It can replace all legacy document repositories. With the integrations with SAP, it gives non-Sap users visibility into documents that are critical for making key decisions.
    Angela King | TrustRadius Reviewer

    Usability

    M‑Files

    M‑Files 5.5
    Based on 8 answers
    It is a powerful system that can locate content fast and effectively. The system takes quite some time to setup initially. It can be hard for M-Files support to know how businesses operate and how they want to use the system in a way that works for them. The customization makes it great for companies to cater to their own needs. Once the system is set up in a way that makes sense for the business, the user experience is positive. There is room for improvement in the notifications, workflow, and support areas.
    Anonymous | TrustRadius Reviewer

    OpenText Extended ECM Platform

    OpenText Extended ECM Platform 8.0
    Based on 1 answer
    It is used for the basics of the tool, without taking advantage of the options it has.
    Rafael Augusto Terreros Ardila | TrustRadius Reviewer

    Reliability and Availability

    M‑Files

    M‑Files 9.1
    Based on 6 answers
    always there.
    Tim Goetz | TrustRadius Reviewer

    OpenText Extended ECM Platform

    No score
    No answers yet
    No answers on this topic

    Performance

    M‑Files

    M‑Files 9.1
    Based on 4 answers
    I noticed some lagging with the integration with Microsoft Office but not so much that I would not use it. It has gotten better with updates. to be fair the issues were when Office 2013 first came out.
    Tim Goetz | TrustRadius Reviewer

    OpenText Extended ECM Platform

    No score
    No answers yet
    No answers on this topic

    Support Rating

    M‑Files

    M‑Files 1.7
    Based on 12 answers
    Usually when I need help from them I got support and it was very good and focused to solve my problem. I didn't have so many problems, but when used it worked. I just would like to have a support in my native language, but I can understand that sometimes is hard for the companies.
    Anonymous | TrustRadius Reviewer

    OpenText Extended ECM Platform

    OpenText Extended ECM Platform 7.0
    Based on 1 answer
    The support is not very efficient, either by a partner or directly from Opentext. The support for Latin America is very limited by the language, and they do not have specialized support that supports the Spanish language.
    Rafael Augusto Terreros Ardila | TrustRadius Reviewer

    In-Person Training

    M‑Files

    We had online conference call training with a recording to use later as needed
    Anonymous | TrustRadius Reviewer

    OpenText Extended ECM Platform

    No answers on this topic

    Online Training

    M‑Files

    M‑Files 9.1
    Based on 2 answers
    They answer all questions and record your training for later use.
    Anonymous | TrustRadius Reviewer

    OpenText Extended ECM Platform

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    M‑Files

    M‑Files 6.4
    Based on 9 answers
    The key insight is that the most important thing is to have a open mind. The application is easy to use, but if you have a company with different views and it is not aligned could be a huge problem. So the company transformation is required together with the application. Ensure to use as much as possible the capabilities of the application helps to have best ROI.
    Anonymous | TrustRadius Reviewer

    OpenText Extended ECM Platform

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    M‑Files

    The customization ability seemed to be a level above and easy to navigate and available options are constantly being reinvented. We have used OnBase for years and now desire to move away from this option for a number of reasons.
    Sarah M.C. von Innerebner | TrustRadius Reviewer

    OpenText Extended ECM Platform

    No answers on this topic

    Scalability

    M‑Files

    M‑Files 10.0
    Based on 1 answer
    do so much more than we need but has all the stuff we do need.
    Tim Goetz | TrustRadius Reviewer

    OpenText Extended ECM Platform

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    M‑Files

    • M-Files allows us to track important milestones and expiration dates. We are now able to easily track revisions to contracts with community partners and record comments and history in one place.
    • We are able to track all contracts that come through our District and to create monthly reports to present to our Board.
    Anonymous | TrustRadius Reviewer

    OpenText Extended ECM Platform

    • Users are empowered to manage their own content
    • Employees are more effecient, not spending a lot of time searching for documents.
    • Reduced company liability
    Angela King | TrustRadius Reviewer

    Screenshots

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