M‑Files vs. Thomson Reuters HighQ

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
M‑Files
Score 9.1 out of 10
N/A
M-Files is a provider of in information management. The M-Files metadata-driven document management platform enables knowledge workers to find the right information in any context, automate business processes, and enforce information control. This helps businesses deliver better customer experiences and higher-quality work with lower risk. The vendor's value proposition: EASE OF USE: M-Files increases productivity and improves work quality by making…N/A
HighQ
Score 7.6 out of 10
N/A
HighQ Collaborate, now from Thomson Reuters (acquired 2019) is a cloud-based enterprise collaboration platform, featuring secure file sharing but also means for sharing documents with users outside the enterprise, as well as a user-interface optimized for mobile devices and intuitive interface, with real-time communication.N/A
Pricing
M‑FilesThomson Reuters HighQ
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
M‑FilesHighQ
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
M‑FilesThomson Reuters HighQ
Top Pros
Top Cons
Features
M‑FilesThomson Reuters HighQ
Project Management
Comparison of Project Management features of Product A and Product B
M‑Files
-
Ratings
Thomson Reuters HighQ
8.2
2 Ratings
3% above category average
Task Management00 Ratings8.01 Ratings
Scheduling00 Ratings8.01 Ratings
Workflow Automation00 Ratings9.01 Ratings
Mobile Access00 Ratings9.32 Ratings
Search00 Ratings9.62 Ratings
Visual planning tools00 Ratings5.01 Ratings
Communication
Comparison of Communication features of Product A and Product B
M‑Files
-
Ratings
Thomson Reuters HighQ
8.6
2 Ratings
8% above category average
Chat00 Ratings9.01 Ratings
Notifications00 Ratings9.02 Ratings
Discussions00 Ratings9.01 Ratings
Surveys00 Ratings6.01 Ratings
Internal knowledgebase00 Ratings10.01 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
M‑Files
-
Ratings
Thomson Reuters HighQ
9.4
2 Ratings
15% above category average
Versioning00 Ratings10.01 Ratings
Video files00 Ratings9.01 Ratings
Audio files00 Ratings9.01 Ratings
Document collaboration00 Ratings9.22 Ratings
Access control00 Ratings9.22 Ratings
Advanced security features00 Ratings10.02 Ratings
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M‑FilesThomson Reuters HighQ
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Score 9.1 out of 10
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User Ratings
M‑FilesThomson Reuters HighQ
Likelihood to Recommend
9.2
(68 ratings)
9.2
(2 ratings)
Likelihood to Renew
9.8
(15 ratings)
-
(0 ratings)
Usability
7.8
(12 ratings)
-
(0 ratings)
Availability
9.1
(6 ratings)
-
(0 ratings)
Performance
9.1
(4 ratings)
-
(0 ratings)
Support Rating
7.9
(16 ratings)
10.0
(2 ratings)
Online Training
9.1
(2 ratings)
-
(0 ratings)
Implementation Rating
9.0
(12 ratings)
-
(0 ratings)
Configurability
9.6
(2 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
7.0
(3 ratings)
-
(0 ratings)
Vendor pre-sale
7.0
(3 ratings)
-
(0 ratings)
User Testimonials
M‑FilesThomson Reuters HighQ
Likelihood to Recommend
M‑Files
M‑Files is great for companies with multiple locations. Drive letters can become cumbersome to use and collaborate with colleagues and M‑Files fills that gap. The check out/check in system is great and allows only one editor at a time. This can be good and bad depending on the situation.
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Thomson Reuters
HighQ Collaborate is well suited to situations where a law firm maintains numerous documents for a client and the client needs access to them on a regular basis. For example, we may store the client's minute book (which is relatively common for a large corporate law firm to do), but the client may need access to documents in that minute book on a regular basis. Likewise, we have an internal system at the firm for hosting digital versions of closing books, however, many clients would not have a similar system because they would only receive closing books irregularly. USBs get lost and the client might not want to put the closing book on the main server where anyone can access it. By putting the closing book on the extranet site, the individuals in the client's organization who should be able to access the closing book can do so.
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Pros
M‑Files
  • Reliable: Our M-Files system has only gone down one time (for a very short period of time) at the beginning of the two years that we have been with M-Files. Our previous vendor's system had so many downtimes that our IT Department had to assign an associate to work with me for sending out notifications to associates etc. With our last vendor, one day I came to work and only 60 of the 260 consent for surgery forms were available to our end users although they were visible to me as the Administrator but weren't showing up for the end-users!
  • Our M-Files system was created for us. It was created by working with developers to only have on our system what we required, and I must say, there were so many extra features that M-Files offered in our program that weren't available with our previous vendor. As mentioned previously, we can have two policies or forms visible to the end-user so one can be listed as "draft" or "training only" so our end users can read and use for training as we get ready to roll out a new medical record system. I can also preload policies and leave them in the working stage until they are approved and go back and publish them the day they are approved. The list goes on with so many great features.
  • Our end users would say the greatest asset of this product is the search function. It's amazing how fast it is. There are many ways to search out a form or policy which makes it a true asset for our associates.
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Thomson Reuters
  • Document sharing. This product makes it easy to upload, review and organize documents related to a particular project or matter.
  • Permissions. Collaborate allows very granular permissions to be assigned for shared documents and administrative activities such as workflows.
  • Reliability. The product is cloud-based and rarely, if ever, unavailable.
Read full review
Cons
M‑Files
  • If you are new to Electronic Document Management, this can be a really difficult product to roll out. Since it is infinitely versatile, there are infinite ways to configure it wrong. I highly recommend the M-Files admin training offered by M-Files as it will set you in the right direction.
  • Many options are paid add-ons. So while you are not paying for what you don't need, many great features will come at a cost.
  • If you don't have a technical person on staff, this will be tricky to maintain. Not impossible. If your processes do not change, once setup it will be fine.
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Thomson Reuters
  • It is just not that exciting. We host documents on there for clients but the extranet sites have ultimately turned out to not be a product that our clients are clamoring for or that we are regularly pushing.
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Likelihood to Renew
M‑Files
M-files meets our almost all needs, we dont have other option to replace m-files. it saves lots, like Hardware because of Vault Feature means we can create many vaults (mini-servers) in m-files in other solutions we need more hardware for more installations.
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Thomson Reuters
No answers on this topic
Usability
M‑Files
It is a powerful system that can locate content fast and effectively. The system takes quite some time to setup initially. It can be hard for M-Files support to know how businesses operate and how they want to use the system in a way that works for them. The customization makes it great for companies to cater to their own needs. Once the system is set up in a way that makes sense for the business, the user experience is positive. There is room for improvement in the notifications, workflow, and support areas.
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Thomson Reuters
No answers on this topic
Reliability and Availability
M‑Files
always there.
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Thomson Reuters
No answers on this topic
Performance
M‑Files
I noticed some lagging with the integration with Microsoft Office but not so much that I would not use it. It has gotten better with updates. to be fair the issues were when Office 2013 first came out.
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Thomson Reuters
No answers on this topic
Support Rating
M‑Files
Usually when I need help from them I got support and it was very good and focused to solve my problem. I didn't have so many problems, but when used it worked. I just would like to have a support in my native language, but I can understand that sometimes is hard for the companies.
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Thomson Reuters
The interface is easy to use and overall the software seems pretty robust (I haven't had any crashes yet), so I haven't had to use the support very often. Likewise, I don't think I've ever had a client e-mail me with questions or issues - the software is pretty idiot-proof.
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In-Person Training
M‑Files
We had online conference call training with a recording to use later as needed
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Thomson Reuters
No answers on this topic
Online Training
M‑Files
They answer all questions and record your training for later use.
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Thomson Reuters
No answers on this topic
Implementation Rating
M‑Files
The key insight is that the most important thing is to have a open mind. The application is easy to use, but if you have a company with different views and it is not aligned could be a huge problem. So the company transformation is required together with the application. Ensure to use as much as possible the capabilities of the application helps to have best ROI.
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Thomson Reuters
No answers on this topic
Alternatives Considered
M‑Files
The customization ability seemed to be a level above and easy to navigate and available options are constantly being reinvented. We have used OnBase for years and now desire to move away from this option for a number of reasons.
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Thomson Reuters
I feel that HighQ does not really have any real competition in this space because it simply accomplishes its goals far better than the competition at lower cost, while requiring less training and administration.
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Scalability
M‑Files
do so much more than we need but has all the stuff we do need.
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Thomson Reuters
No answers on this topic
Return on Investment
M‑Files
  • M-Files allows us to track important milestones and expiration dates. We are now able to easily track revisions to contracts with community partners and record comments and history in one place.
  • We are able to track all contracts that come through our District and to create monthly reports to present to our Board.
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Thomson Reuters
  • Permits fairly simple administration by a single person for hundreds of Extranets
  • One shop stopping for reliable, secure document sharing and signing with external parties
  • Simple enough to use that internal and external users do not need training to take advantage of the product.
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ScreenShots

M‑Files Screenshots

Screenshot of M-Files and the Intelligent Metadata Layer delivers a simple, unified experience for intelligently finding, accessing and managing information residing within any system, without disturbing existing processes and the users that depend on them.Screenshot of With M-Files mobile apps, you can access M-Files repositories from iPhone, iPad, Android and Windows devices. Install the apps on your mobile device from the Apple App Store, Google Play and Windows Store.Screenshot of M-Files seamlessly integrates with Microsoft Office 365, including Outlook, Word, Excel, PowerPoint, SharePoint, and Teams.