What users are saying about
Top Rated
257 Ratings
89 Ratings
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Score 7.5 out of 100
Top Rated
257 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Magento Open Source

Magento Open Source is well suited for small or medium-sized businesses who don't have a lot of money or time to start their online store. If our web design client can select a specific pre-made template beforehand, and they do not want a ton of complex or extremely specific functionalities, then we suggest Magento Open Source to the client. If the client is a large retailer wanting very specific features, then OpenCart or complete custom code might be a better choice.
.Kim Murphy | TrustRadius Reviewer

Salesforce Commerce Cloud

I would recommend Salesforce Commerce Cloud to anyone who wants to provide more personalized shopping experiences to their customers while intertwining other capabilities the ecosystem offers like with Marketing Cloud, Service Cloud, Sales Cloud, etc. There are so many options. You can't dismiss one or use only one! Salesforce's elaborate product offerings exist for many reasons.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Magento Open Source
7.3
Salesforce Commerce Cloud
7.9
Product catalog & listings
Magento Open Source
7.6
Salesforce Commerce Cloud
8.1
Product management
Magento Open Source
6.9
Salesforce Commerce Cloud
7.7
Bulk product upload
Magento Open Source
7.3
Salesforce Commerce Cloud
7.8
Branding
Magento Open Source
7.9
Salesforce Commerce Cloud
8.3
Mobile storefront
Magento Open Source
7.0
Salesforce Commerce Cloud
7.4
Product variations
Magento Open Source
8.3
Salesforce Commerce Cloud
7.9
Website integration
Magento Open Source
8.3
Salesforce Commerce Cloud
8.2
Visual customization
Magento Open Source
6.5
Salesforce Commerce Cloud
8.1
CMS
Magento Open Source
5.4
Salesforce Commerce Cloud
7.5

Online Shopping Cart

Magento Open Source
7.6
Salesforce Commerce Cloud
7.5
Abandoned cart recovery
Magento Open Source
7.4
Salesforce Commerce Cloud
7.2
Checkout user experience
Magento Open Source
7.9
Salesforce Commerce Cloud
7.7

Online Payment System

Magento Open Source
8.1
Salesforce Commerce Cloud
8.0
eCommerce security
Magento Open Source
8.1
Salesforce Commerce Cloud
8.0

eCommerce Marketing

Magento Open Source
7.5
Salesforce Commerce Cloud
7.8
Promotions & discounts
Magento Open Source
7.7
Salesforce Commerce Cloud
8.0
Personalized recommendations
Magento Open Source
6.8
Salesforce Commerce Cloud
7.7
SEO
Magento Open Source
8.1
Salesforce Commerce Cloud
7.7

eCommerce Business Management

Magento Open Source
7.8
Salesforce Commerce Cloud
7.7
Multi-site management
Magento Open Source
7.0
Salesforce Commerce Cloud
7.6
Order processing
Magento Open Source
8.0
Salesforce Commerce Cloud
8.1
Inventory management
Magento Open Source
7.7
Salesforce Commerce Cloud
8.0
Shipping
Magento Open Source
8.4
Salesforce Commerce Cloud
7.3
Custom functionality
Magento Open Source
7.7
Salesforce Commerce Cloud
7.7

Pros

Magento Open Source

  • Magento 2 CE has a very robust document workflow which mirrors most mid-large ERP systems. There's a "papertrail" which mimics your business processes, and each part of the process is exposed to the API which makes for some great integration potential.
  • Magento 2 CE is also great for tracking customer history, saves a record for each and allows you to understand customer interests better.
  • Magento 2 CE is highly expandable, with a full marketplace of free and premium modules that should accomplish some pretty niche sales or service goals.
Brendon Brown | TrustRadius Reviewer

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Cons

Magento Open Source

  • Not the simplest of solutions to use or maintain from an end-user perspective
  • Other platforms are better with regards to SEO in our experience
  • Fairly sluggish and slow compared to other platforms without the correct server specification and performance optimization work.
David Bryan | TrustRadius Reviewer

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Likelihood to Renew

Magento Open Source

Magento Open Source 10.0
Based on 1 answer
It's the dominant force in the SMB open source market. With the continued support of eBay/PayPal, Magento will continue to evolve and should be a market leader for some time.
Bret Williams | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Usability

Magento Open Source

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Magento Open Source

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Support Rating

Magento Open Source

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 6 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

In-Person Training

Magento Open Source

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Implementation Rating

Magento Open Source

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 4 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Alternatives Considered

Magento Open Source

Magento is hands down better than any hosted platform (i.e., BC), but only if you have a good development team. Hosted platforms are very limiting as to what you can accomplish "outside the box." Magento is much better than WooCommerce in its user friendliness and its feature set.
Lynn Thames | TrustRadius Reviewer

Salesforce Commerce Cloud

SAP is the worst program I have ever used. Salesforce is the modern and better alternative. Scalability, reliability, customer service. We had to have our own outside team to handle SAP issues all the time. Honestly, this is why we made the switch. Customer support for Salesforce is amazing. SAP looks like it came out of 1999
Michael Diaz-Suarez | TrustRadius Reviewer

Return on Investment

Magento Open Source

  • It definitely let us start with a decent store and scale from 0 to 15,000 products without many performance issues. But that comes with a cost: we were unable to change the design of the checkout, SEO was poor, and adding banners or more store-related things was very time consuming.
  • Debugging is hard and you will break your head with some errors that break your store, and you don't know how to solve them. This was one of the reasons why we left it.
Santiago Valdés | TrustRadius Reviewer

Salesforce Commerce Cloud

  • I believe that with the team that we have in place, that we are able to work within the nuances of what Demandware presents, and it has allowed us to definitely improve our product merchandising plan. It has also given us some tools that allow our sales agents to provide the best customer service.
Kevin Daniele | TrustRadius Reviewer

Pricing Details

Magento Open Source

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Magento Open Source
6.9
Salesforce Commerce Cloud
8.8

Likelihood to Renew

Magento Open Source
10.0
Salesforce Commerce Cloud
7.8

Usability

Magento Open Source
Salesforce Commerce Cloud
8.0

Reliability and Availability

Magento Open Source
Salesforce Commerce Cloud
8.0

Performance

Magento Open Source
Salesforce Commerce Cloud
9.0

Support Rating

Magento Open Source
Salesforce Commerce Cloud
9.0

In-Person Training

Magento Open Source
Salesforce Commerce Cloud
8.0

Implementation Rating

Magento Open Source
Salesforce Commerce Cloud
8.0

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