Mailfence vs. Mitel MiCollab

This is a great tool for any business that manages a high flow of emails and communications with both employees and also clients or customers. It is also a perfect tool if you manage private or delicate data that needs to be kept safe, like payment details of clients or business transactions with customers, especially if said customers are other big companies. This tool will make sure to have all the company's information and communications in a safe easy to use place

Incentivized

If you're in an area that has highly trained technicians to support the Mitel MiCollab product - I think your experience will likely be much better than ours. In my opinion, Frontier (and Integra before them) were the worst, and we do not look back on that experience with much happiness.

Incentivized

• The contact book is easy to use and modify.
• The calendar allows to share events with coworkers.
• It encrypts information and keeps it safe.

Incentivized

• Easy to use interface for non technical users.
• Lots of options to setup for end users.
• Headsets are comfortable and better than old handsets with desk phones. MiCollab allows users more comfortable phone calls.
• Call quality is great.
• Chat feature is great.

Incentivized

• The interface is too blank, it could be personalizable.
• Fonts and size of text could have room to modification.
• Accessing and sharing documents outside the tool is difficult.

Incentivized

• The setup for the twinning feature was a bit confusing and took me a while to successfully complete the task.
• The UX, particularly on an older iPhone could be improved.
• Overall, the product is rather sound, and I am pleased with my experience using it.

Incentivized

It is easy to you for existig Mitel UC users, who are familiar with the Mitel way of things, but for green field enterprises, might be a ramp up period which in most cases would not be worth it as its competitor TEAMS is much easier and intuity to use.

Incentivized

Initially, support from Mitel was fantastic, but recently it has started to lag significantly. Response takes 8 hours, at a minimum, usually requiring a second call to spur a response. Email support is even worse (email in a ticket) - I have had to call in to get things running the 3 times I've tried to email support.

Incentivized

MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors

Incentivized

• It made communication inside the company fluid and easy
• Less time checking various emails or looking for contact's email addresses means more time of productivity
• Better organization means more fluid work productivity and better results with clients

Incentivized

• This product was competitively priced when originally purchased. We will need to evaluate whether to replace it when it approaches the end of life or simply upgrade it.
• Users typically only use the phone system because the collaboration tools have been superseded in functionality by other tools.

Incentivized