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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mailtrack

    Score9.7 out of 10
    N/AMailtrack is an email-tracking extension for Gmail and part of Mailsuite. It adds delivery and read-status indicators to sent messages, showing when recipients open an email or click a tracked link without requiring users to leave Gmail. Key Capabilities Gmail read receipts: Mailtrack adds one or two checkmarks to sent messages. Grey checkmarks indicate delivery; green checkmarks indicate that the message was opened. Open and…

    $2.99

    per month per user

    SAP Lumira Discovery

    Score8.4 out of 10
    N/ASAP Lumira Discovery is SAP’s data visualization and discovery application. It facilitates data discovery, visualization, and analysis by assisting users with creation of dashboards, infographics, presentations, data facets, tag clouds, and more.

    $185

    per user

    Pricing
    MailtrackSAP Lumira Discovery
    Editions & Modules
    Free
    $0
    per month per user
    Mailtrack
    2,99
    per month per user
    Mailsuite
    9,99
    per month per user
    SAP Lumira, standard edition
    $185
    per user
    Offerings
    Pricing Offerings
    MailtrackSAP Lumira Discovery
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    MailtrackSAP Lumira Discovery
    Considered Both Products
    Mailtrack
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    48 Answers
    80%
    Would buy again
    8 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    37 Answers
    86%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    48 Answers
    90%
    Happy with the feature set
    9 Answers
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    38 Answers
    83%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    40 Answers
    86%
    Implementation went as expected
    6 Answers
    Features
    MailtrackSAP Lumira Discovery
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Mailtrack and SAP Lumira Discovery
    Feature
    Mailtrack
    -
    Ratings
    SAP Lumira Discovery
    8.0
    97 Ratings
    2% below category average
    Customizable dashboards00 Ratings8.097 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Mailtrack and SAP Lumira Discovery
    Feature
    Mailtrack
    -
    Ratings
    SAP Lumira Discovery
    7.3
    103 Ratings
    9% below category average
    Drill-down analysis00 Ratings10.0100 Ratings
    Formatting capabilities00 Ratings7.0103 Ratings
    Report sharing and collaboration00 Ratings5.098 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Mailtrack and SAP Lumira Discovery
    Feature
    Mailtrack
    -
    Ratings
    SAP Lumira Discovery
    6.1
    95 Ratings
    30% below category average
    Publish to Web00 Ratings7.082 Ratings
    Publish to PDF00 Ratings5.094 Ratings
    Report Delivery Scheduling00 Ratings6.355 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Mailtrack and SAP Lumira Discovery
    Feature
    Mailtrack
    -
    Ratings
    SAP Lumira Discovery
    4.3
    104 Ratings
    60% below category average
    Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings5.0102 Ratings
    Location Analytics / Geographic Visualization00 Ratings6.095 Ratings
    Predictive Analytics00 Ratings2.072 Ratings
    Best Alternatives
    MailtrackSAP Lumira Discovery
    Small Businesses
    Yesware
    Score8.3 out of 10
    Cyfe
    Score4 out of 10
    Medium-sized Companies
    Yesware
    Score8.3 out of 10
    Qlik Cloud Analytics (Qlik Sense)
    Score8.1 out of 10
    Enterprises
    No answers on this topic
    Sisense
    Score6.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MailtrackSAP Lumira Discovery
    Likelihood to Recommend
    9.4
    (50 ratings)
    9.0
    (105 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.0
    (1 ratings)
    Usability
    8.7
    (40 ratings)
    8.0
    (15 ratings)
    Availability
    -
    (0 ratings)
    5.0
    (2 ratings)
    Performance
    -
    (0 ratings)
    4.0
    (2 ratings)
    Support Rating
    7.1
    (42 ratings)
    1.0
    (12 ratings)
    In-Person Training
    -
    (0 ratings)
    6.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    6.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    4.0
    (4 ratings)
    Configurability
    -
    (0 ratings)
    4.0
    (2 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    2.0
    (83 ratings)
    Data Sources
    -
    (0 ratings)
    10.0
    (89 ratings)
    Ease of integration
    -
    (0 ratings)
    4.0
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    4.0
    (2 ratings)
    Professional Services
    -
    (0 ratings)
    5.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    5.0
    (2 ratings)
    User Testimonials
    MailtrackSAP Lumira Discovery
    Likelihood to Recommend
    Mailtrack
    Mailtrack is great for tracking emails if you do not want to pay for larger more complicated tools that do the same thing. If you already love your system but just want to add some convenient read tracking, that's exactly what this is for. If you have a system that doesn't work well, I would take the time to evaluate alternatives that also include read tracking (Salesforce for example). This also applies if you're trying to use this for large outbound sales emails - there are a lot of applications that have email tracking built in (Outreach.io is a great example) so it may just be worth switching your whole system.
    Incentivized
    Read full review
    SAP
    Infographics derived from specific data sources appears to be well suited for development using Lumira. The development of executive level dashboards was less appropriate from my perspective. The software does not provide sufficient demonstration or samples for the users to learn from in my opinion.
    Incentivized
    Read full review
    Pros
    Mailtrack
    • Immediately you will be notified once any user accesses the email. There is no delay. We have crossed checked and it works awesome.
    • The Mailtrack extension is easy to use. Setting up an account and getting started is smooth and fast.
    • Free version includes unlimited email tracking, this is fab.
    Incentivized
    Read full review
    SAP
    • SAP has built in features you would expect from a data visualization package, like easy import from other SAP systems.
    • SAP has most of the typical charts that you would expect in order to visualize your data.
    • SAP allows you to have multiple charts on one visualization for your data.
    Incentivized
    Read full review
    Cons
    Mailtrack
    • Some of the settings can be confusing at first.
    • Some alerts are on by default and can be annoying at times.
    • Good to know if the email was deleted.
    • It would be great to know how much time recipients spent on each email.
    Read full review
    SAP
    • Even though the process of creating visualizations of data is now greatly improved, it could still be a lot better as users become accustomed to this kind of tool and bring forward edge cases the developers did not anticipate.
    • It would be awesome to have a cross platform tool that works on more than just Windows.
    • Some options for specific graphs feel limiting.
    Incentivized
    Read full review
    Likelihood to Renew
    Mailtrack
    No answers on this topic
    SAP
    Given the scope ,maintanence , support and budget are the main drivers to deciding renewal of a software
    Incentivized
    Read full review
    Usability
    Mailtrack
    I would rate Mailtrack's overall usability as a ten out of ten. The reasons for this are actually quite simple. For now, only I have been using Mailtrack. However, looking at the rather easy to use characteristics Mailtrack has to offer, I would not hesitate to recommend it to the rest of my colleagues.
    Incentivized
    Read full review
    SAP
    SAP Lumira is very good self service analytical tool with powerful capabilities. However need to look into other SAP products in BI space, like SAP SAC. SAP Lumira is more used for custom and complex analytical need in business intelligence area. Also SAP Lumira is going out of maintenance in coming future replaced by SAP SAC.
    Incentivized
    Read full review
    Reliability and Availability
    Mailtrack
    No answers on this topic
    SAP
    Lumira is a desktop application runs in its own JVM. It installs its own java runtime libraries to avoid any core java version conflicts. The availability of the application is completely relies on individual machine hardware configuration. On a decent desktop, it performs well and always launches in either 32 or 64 bit environment based on the hosts system's OS
    Incentivized
    Read full review
    Performance
    Mailtrack
    No answers on this topic
    SAP
    The performance is linear with amount of data that is being explored. We have done some benchmarks acquiring 10million data cells without having any performance problems. We need to make proper adjustments to jvm run time properties to start with higher heap size and other parameters that optimizes the run time performance
    Incentivized
    Read full review
    Support Rating
    Mailtrack
    I didn't really need to use the customer support but the fact that they proactively make the installation process so easy by providing step by step instructions with videos and everything is kind of pro-active customer support that is needed. Good for them because at the end of the day, it's everyone's dream to use a product that they don't need support for.
    Read full review
    SAP
    It does not have many bugs or issues since not a lot of new features are being added. The customer support for SAP Lumira Discovery is good and anyone considering this as a self-service tool would be happy. It integrates well in the SAP BI suite of products and the overall experience is positive.
    Incentivized
    Read full review
    In-Person Training
    Mailtrack
    No answers on this topic
    SAP
    We did not take in-person training
    Incentivized
    Read full review
    Online Training
    Mailtrack
    No answers on this topic
    SAP
    Most of the user guides are pretty comprehensive and very easy to understand. The product itself is designed to be self-serve tool, did not need much of the end-user training. Most of the training we had is to how to read the data, how to explore the data, how to acquire the data etc.
    Incentivized
    Read full review
    Implementation Rating
    Mailtrack
    No answers on this topic
    SAP
    Installing the desktop software on end-user machines is always challenging. The machine specifications are the biggest factor when running Lumira and be able to handle large datasets during data exploration. This often demands beefy machines at least for power-users. Although Lumira software licensing is not a big problem but managing partner's extensions and keeping track of their individual licenses may be an issue. If there is a way to bundle the more popular extensions such as vSQL or vOLAP should be bundled in core product and offer them as part of Lumira license instead of a separate license which causer operational burden.
    Incentivized
    Read full review
    Alternatives Considered
    Mailtrack
    There's a free tier. Obviously, there are other things to love, like notifications about your email being read, the fact that if an email hasn't been responded to in some time it gets bumped up. The fact that if other people have Mailtrack you will actually get notified who read your email. But the fact that there is a free tier is HUGE.
    Read full review
    SAP
    Even though SAP Analytics Cloud is considered to be better in aspects such as data connectivity or analytics, we decided to choose Lumira as it was easier to understand, learn and use. As our business is not really that big and does not require the inclusion of large amounts of data, Lumira was overall the safest and most comfortable option. Also, some members in our team had previous knowledge so it was easier to adapt
    Incentivized
    Read full review
    Scalability
    Mailtrack
    No answers on this topic
    SAP
    Enterprise wide implementation is a challenge with data security and trustedness. No easy installation can be done across the enterprise. no upgrade paths also available from SAP. They have so much of experience with desktop implementation, there it could be a controlled environment with a capital budget. These may be resolved in the upcoming releases
    Incentivized
    Read full review
    Return on Investment
    Mailtrack
    • I'm currently using the free version so my investment was time spent downloading the browser extension. I would say it's worth the investment because I can make more value through each email by finding the right time to send replies or know when is the exact time I should follow up.
    • Knowing when an email is read multiple times helps me know the importance of the content in my email.
    • The paid version allows Mailtrack to tell you which recipient read the email if there was more than 1.
    Read full review
    SAP
    • We could obtain original data from vast and detailed corporate and personal data sources.
    • We could share visual analysis results with stakeholders via the cloud, and it could also be viewed on a tablet.
    • It is very flexible and accurate to use. It can be used for forecasting sales, resource planning, and scheduling.
    Read full review
    ScreenShots

    Mailtrack Screenshots

    Screenshot of Double check marks appear right in the  Gmail Sent folder — one for delivered, two for read. Nothing new to learn, no separate dashboard to open.Screenshot of Alerts, sent the moment a recipient opens your message, so you can follow up or pick up the phone while the email is still on their screen.Screenshot of where to set a reminder rules once and Mailtrack watches sent mail, flagging the messages that went unopened or unanswered so none of them go cold.Screenshot of A complete activity log per email — who opened it, how many times and when, including each recipient separately when sent to a group.Screenshot of a display of exactly which links a recipient clicked and when — a pricing page, a proposal, a calendar link.

    SAP Lumira Discovery Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot