ManageEngine OpManager vs. Web+Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ManageEngine OpManager
Score 8.9 out of 10
N/A
ManageEngine's OpManager is network performance monitoring software.
$245
for 10 devices
Web+Center
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,…
$25
Per User per Month
Pricing
ManageEngine OpManagerWeb+Center
Editions & Modules
Standard Edition
$245
for 10 devices
Professional Edition
$345
for 10 devices
Enterprise Edition
11,545
for 250 devices
Cloud Hosted
$25
Per User per Month
Small business Edition
$400
3 techs license + 1 yr support
Cloud Hosted - Unlimited Techs
$1,000
Per Month [Unlimited Users]
Enterprise Edition
$1,700
10 Tech Enterprise Edition
$6,000
10 techs license + 1 year support
Unlimited tech licenses
$18,000
Unlimited tech license + 1 yr support
Offerings
Pricing Offerings
ManageEngine OpManagerWeb+Center
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$245 per installationNo setup fee
Additional Details
More Pricing Information
Community Pulse
ManageEngine OpManagerWeb+Center
Top Pros
Top Cons
Features
ManageEngine OpManagerWeb+Center
Network Performance Monitoring
Comparison of Network Performance Monitoring features of Product A and Product B
ManageEngine OpManager
8.7
36 Ratings
6% above category average
Web+Center
-
Ratings
Automated network device discovery8.735 Ratings00 Ratings
Network monitoring9.133 Ratings00 Ratings
Baseline threshold calculation8.832 Ratings00 Ratings
Alerts9.536 Ratings00 Ratings
Network capacity planning8.926 Ratings00 Ratings
Packet capture analysis8.321 Ratings00 Ratings
Network mapping7.926 Ratings00 Ratings
Customizable reports8.334 Ratings00 Ratings
Wireless infrastructure monitoring8.424 Ratings00 Ratings
Hardware health monitoring9.236 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
ManageEngine OpManager
-
Ratings
Web+Center
8.6
2 Ratings
9% above category average
Organize and prioritize service tickets00 Ratings10.02 Ratings
Expert directory00 Ratings7.01 Ratings
Subscription-based notifications00 Ratings7.01 Ratings
ITSM collaboration and documentation00 Ratings7.42 Ratings
Ticket creation and submission00 Ratings10.02 Ratings
Ticket response00 Ratings10.02 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
ManageEngine OpManager
-
Ratings
Web+Center
8.7
2 Ratings
12% above category average
External knowledge base00 Ratings8.42 Ratings
Internal knowledge base00 Ratings9.02 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
ManageEngine OpManager
-
Ratings
Web+Center
9.7
2 Ratings
23% above category average
Customer portal00 Ratings9.52 Ratings
Email support00 Ratings9.52 Ratings
Help Desk CRM integration00 Ratings10.01 Ratings
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ManageEngine OpManagerWeb+Center
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Score 9.2 out of 10
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Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
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Score 8.8 out of 10
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User Ratings
ManageEngine OpManagerWeb+Center
Likelihood to Recommend
9.0
(36 ratings)
9.0
(2 ratings)
Likelihood to Renew
8.6
(3 ratings)
-
(0 ratings)
Usability
8.7
(4 ratings)
-
(0 ratings)
Support Rating
8.0
(6 ratings)
-
(0 ratings)
Implementation Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
ManageEngine OpManagerWeb+Center
Likelihood to Recommend
ManageEngine, A Div of Zoho Corporation Pvt Ltd
OpManager offers a set of advantages that allow it to adapt to the needs of the company, guaranteeing effective monitoring of the application networks used in our organization. It has an intuitive and easy-to-use interface. The initial setup went smoothly and in a decent amount of time.
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Internet Software Sciences
It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
Read full review
Pros
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • 3D NOC Dashboard gives granular visibility on Port in error, which saves Technician time prior to Onsite troubleshooting.
  • Separate modules such as Network Bandwidth, IPAM/SPM, APM, Server Monitoring can be opt-out Individually, huge cost saving for clients.
  • MSP version gives flexibility for Service providers, to offer Uninterrupted Infrastructure services across to their wide clientele.
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Internet Software Sciences
  • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
  • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
  • The automated email and text message alerts are great to alert techs right away to reported problems.
Read full review
Cons
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Adding devices to existing groups and applying a group-wide parameter.
  • Email alerts can be a bit challenging depending on how email is managed within a company, sometimes adding ManageEngine OpManager to the allowed relay list for Exchange is necessary to receive any alerts
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Internet Software Sciences
  • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
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Likelihood to Renew
ManageEngine, A Div of Zoho Corporation Pvt Ltd
This product works very well for our organization, and it would be hard to not have a tool like this going forward
Read full review
Internet Software Sciences
No answers on this topic
Usability
ManageEngine, A Div of Zoho Corporation Pvt Ltd
All in one solution, easy to deploy and use. Web and mobile access.
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Internet Software Sciences
No answers on this topic
Support Rating
ManageEngine, A Div of Zoho Corporation Pvt Ltd
The support is generally good with options of live chat, e-mail, or call-in support. Support inquires via e-mail are responded to quickly and they are good about remoting in to assist if it should come to this without having to jump through hoops
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Internet Software Sciences
No answers on this topic
Alternatives Considered
ManageEngine, A Div of Zoho Corporation Pvt Ltd
ManageEngine OPManager has already made its place in the market as compared to other tools available due to following reasons - 1. Monitoring capabilities for almost every infrastructure types such as Network, Servers, Virtualization etc 2. Medium Licensing Cost and not that aggressively increasing every year. 3. Good Support and steady pace of growth and marketing.
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Internet Software Sciences
We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
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Return on Investment
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Better visibility of the network
  • Better visibility of server performance which helps us to take calls on increasing or exact utilization of server
  • Report of ISP link helps us to calculate the exact bandwidth used by location which helps to take a call on fixing the requirements of each site
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Internet Software Sciences
  • I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
Read full review
ScreenShots

ManageEngine OpManager Screenshots

Screenshot of OpManager's DashboardScreenshot of OpManager's realtime graphsScreenshot of Device snapshot page in OpManagerScreenshot of Alarms in OpManager

Web+Center Screenshots

Screenshot of Tech+Mobile Interface - Mobile app for techs