All in one, flexible and clear.
humberto martinez | TrustRadius Reviewer
October 23, 2020

All in one, flexible and clear.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ManageEngine OpManager

We use only it at the headquarters and one remote office (site to site VPN). We do not use it at other locations because we don't have VPNs to those sites and we don't want this information to travel over the Internet.
We use it to:
  • Monitor assets and services health including VMs, ESX hosts, switches, firewalls, access points, UPS, VPN and Internet bandwidth usage, site temperature, deupoint and humidity, water leaks.
  • Syslog and SNMP
  • Device configuration backups on a daily basis (NCM module)
  • IP address management (IPAM module)
  • Email alerts
  • ManageEngine Service Desk integration for automatic ticket logging.
We created some dashboards and NOC views and installed a couple of big screens on the wall so we can easily see alarms and notifications. We also use the mobile app.
  • You can easily create custom dashboards.
  • Very intuitive and easy to use.
  • All in one solution: monitoring, backup configuration, notifications, ipam.
  • They do not have a sensor for Azure or AWS metrics.
  • At first, you will get a lot of alarms, you have to fine-tune settings and thresholds and it could be a time-consuming process.
  • We now have a good understanding of the health of our assets and services.
  • We have a clear view of the use of infrastructure resources.
  • Based on thresholds and alarms, we can take preventive actions.
OPManager is way easier to deploy and setup; dashboards are more flexible and easier to understand.
At first, we were not able to add our Avaya switches to the configuration backup module, our partner tried to help, but they did not find the solution, we had one remote session with tech support of ME and they solve the problem.
All in one solution, easy to deploy and use. Web and mobile access.

Do you think ManageEngine OpManager delivers good value for the price?

Yes

Are you happy with ManageEngine OpManager's feature set?

Yes

Did ManageEngine OpManager live up to sales and marketing promises?

Yes

Did implementation of ManageEngine OpManager go as expected?

Yes

Would you buy ManageEngine OpManager again?

Yes

Great for managing infrastructure on the same LAN. Does not work to monitor Azure/AWS metrics.

ManageEngine OpManager Feature Ratings

Automated network device discovery
10
Network monitoring
10
Baseline threshold calculation
10
Alerts
10
Network capacity planning
6
Packet capture analysis
Not Rated
Network mapping
7
Customizable reports
8
Wireless infrastructure monitoring
10
Hardware health monitoring
10