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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ManageEngine Remote Access Plus

    Score7.3 out of 10
    Mid-Size Companies (51-1,000 employees)
    Remote Access Plus is a secure and comprehensive enterprise troubleshooting solution that helps system administrators and IT help desk technicians to remotely resolve troubleshooting requests. The vendor says this solution provides powerful remote desktop sharing, over 12 diagnostic tools, wake on LAN, remote shutdown and precise reporting system, which enables users to seamlessly access and rescue computers at lightning speed. According to the vendor key features and business…

    $145

    access for 5 techs and 50 computers billed annually

    OpenText Hightail

    Score9.3 out of 10
    N/AOpenText Hightail is a cloud-based collaboration software for creative content reviews and approvals. With one place for teams to share large, multimedia files, collect precise feedback and approve content, Hightail streamlines the creative process and helps teams keep projects on schedule.

    $0

    100MB per file upload

    Pricing
    ManageEngine Remote Access PlusOpenText Hightail
    Editions & Modules
    Standard
    $145
    access for 5 techs and 50 computers billed annually
    Professional
    $195
    access for 5 techs and 50 computers billed annually
    Standard
    200$
    access for 5 techs and 50 computers billed annually
    Professional
    300$
    access for 5 techs and 50 computers billed annually
    Lite
    $0
    100MB per file upload
    Pro
    $15
    per user, per month
    Teams
    $30
    per user/per month
    Business
    Custom
    per user, per month
    Offerings
    Pricing Offerings
    ManageEngine Remote Access PlusOpenText Hightail
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsRemote Access Plus comes free with access up to 10 computers. Pricing options are determined by the number of technicians and the computer range needed. Pricing represented here allows for 5 technicians and a computer range of 50. Additional technician licenses can be purchased at an additional cost.Lite: Send large files with anyone. Files are limited to 100MB for each file size uploaded, 2GB storage max. Files expire after 7 days. Pro: Send large files with anyone and set advanced security permissions such as expiration dates and access codes. Files are limited to 25GB for each file size uploaded, with unlimited storage. Teams: Send large files, collaborate in real-time and manage creative projects with your team. The Hightail Teams plan allows you to purchase multiple users online (from 1-30 users per organization) and allows users to send file sizes up to 50GB with unlimited storage. The Teams plan also includes features such as file previews, organization, annotations, version control, discussions, follow-ups, approval routing and more. Business: Create unlimited visual project folders (called a Space) with collaboration and project management features such as approval routing and assigning to-dos, upload unlimited files up to 100GB each, protect them with access codes and manage user permissions., plus intuitive admin controls , detailed activity analysis for your entire company, advanced organization options and priority support.
    More Pricing Information
    Community Pulse
    ManageEngine Remote Access PlusOpenText Hightail
    Considered Both Products
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    No answer on this topic
    OpenText
    No answer on this topic
    Key User Insights
    Would buy again
    86%
    Would buy again
    6 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    7 Answers
    No answers on this topic
    Happy with the feature set
    86%
    Happy with the feature set
    6 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    6 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    No answers on this topic
    Features
    ManageEngine Remote Access PlusOpenText Hightail
    Remote Administration
    Comparison of Remote Administration features of ManageEngine Remote Access Plus and OpenText Hightail
    Feature
    ManageEngine Remote Access Plus
    5.5
    7 Ratings
    36% below category average
    OpenText Hightail
    -
    Ratings
    Screen sharing5.77 Ratings00 Ratings
    File transfer3.97 Ratings00 Ratings
    Instant message4.77 Ratings00 Ratings
    Secure remote access with Smart Card authentication7.73 Ratings00 Ratings
    Access to sleeping/powered-off computers7.66 Ratings00 Ratings
    Over-the-Internet remote session8.06 Ratings00 Ratings
    Remote management of servers & workstations4.87 Ratings00 Ratings
    Centralized management dashboard4.77 Ratings00 Ratings
    Session record2.75 Ratings00 Ratings
    Monitoring and Alerts5.55 Ratings00 Ratings
    Multi-platform remote control4.87 Ratings00 Ratings
    Best Alternatives
    ManageEngine Remote Access PlusOpenText Hightail
    Small Businesses
    N-able Take Control
    Score7.2 out of 10
    Frame.io
    Score9 out of 10
    Medium-sized Companies
    Remote Desktop Manager
    Score9.6 out of 10
    No answers on this topic
    Enterprises
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ManageEngine Remote Access PlusOpenText Hightail
    Likelihood to Recommend
    6.5
    (7 ratings)
    9.0
    (8 ratings)
    Usability
    5.5
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    ManageEngine Remote Access PlusOpenText Hightail
    Likelihood to Recommend
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    Remote Access Plus works well within the LAN, but it's a bit slower outside of it. Its ease of connection is a plus. It is not very suitable for connection through the APP, and consumes too much RAM during the connection, sometimes even causing the endpoint to freeze.You can access the CMD and perform tests without disturbing the user, or review the underlying services.
    Incentivized
    Read full review
    OpenText
    Hightail is my go-to source when I need to send large files that would never fit as regular attachments. That being said, sometimes there are files that would perfectly fit as attachments but I want the security that Hightail provides when sending sensitive or private material. It's very comforting knowing that the content I'm sending is only being received and viewed by the intended parties. It's also comforting for my clients when it's THEIR content that I'm sending for review.
    Incentivized
    Read full review
    Pros
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    • It is embedded with great features like voice support, video assistance, and even text support, which provides a great user experience.
    • It provides features like remotely shut down the end system, renaming the endpoints, full list of applications running, process use, memory consumption, disk usage which are very beneficial.
    • We can even uninstall unwanted applications, delete malicious files, kill heavily used process, modify registry values.
    • It helps in to keep track of windows event that occurs in the system, it also provides report in desired format.
    Incentivized
    Read full review
    OpenText
    • Management of content, communication, spaces, and projects in general.
    • Control of processes, tasks and activities between the different members of teams.
    • Collaborative work through different media and channels.
    Incentivized
    Read full review
    Cons
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    • The mobile app is not very functional and causes a lot of problems.
    • The bandwidth it consumes on each connection is a lot.
    • It consumes too much RAM during connection.
    • The keyboard, and basic functions like pasting or transferring files are more complicated.
    Incentivized
    Read full review
    OpenText
    • Some of our recipients are not very tech-savvy and can get confused with how to download a file. There is some room for improvement by making it clearer where the user should click to download the file.
    Incentivized
    Read full review
    Usability
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    My rating is due to the fact that there are still many things to improve, and things that could be opened up a little more to allow the administrator to have greater control, such as being able to have one more endpoint in a custom group, which is essential and cannot be done.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Alternatives Considered
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    Remote Access Plus is a lot more user friendly and can easily be used by junior IT staff efficiently.
    It is also a lot more powerful with a range of additional features and functions
    Incentivized
    Read full review
    OpenText
    Honestly, once we started using Google Drive more efficiently and saw what improvements OpenText Hightail had made, it was hard to choose. But now that we more consistently use Google Drive, I use it probably 75% more than I use OpenText Hightail for the same tasks. I'm not sure how much longer I'll be a customer at OpenText but it's great to have both options.
    Incentivized
    Read full review
    Return on Investment
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    • Faster recovery of issues from screen sharing
    • managing patches without manual intervention
    • deploying software to multiple workstations at the same time
    Incentivized
    Read full review
    OpenText
    • Hightail simply saves time. We no longer struggle with trying to meet the requirements of OutLook. When we have a file that is too large to send via OutLook we just "hightail it".
    Incentivized
    Read full review
    ScreenShots

    ManageEngine Remote Access Plus Screenshots

    Screenshot of One tap access to remote computers, with over 12 diagnostic toolsScreenshot of Seamlessly control multiple monitors connected to remote computersScreenshot of Integrated tools to perform administrative tasks in just clicksScreenshot of Perceive audit-ready and real-time reports

    OpenText Hightail Screenshots

    Screenshot of Improve review process with inline commenting for visual files.Screenshot of Compare each update instantly with visual versions.Screenshot of Bring everyone and everything together in a Space.Screenshot of Improve the audio and video review process with time-stamped commenting.