ManageEngine Remote Access Plus vs. Wayk Bastion (Discontinued)

Remote Access Plus works well within the LAN, but it's a bit slower outside of it. Its ease of connection is a plus. It is not very suitable for connection through the APP, and consumes too much RAM during the connection, sometimes even causing the endpoint to freeze.You can access the CMD and perform tests without disturbing the user, or review the underlying services.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It is a product that is very small footprint that allows remote control.Can be used very efficiently and effectively in a small environment. That would be up to 50 computers. You can use this in a larger environment but it would require multiple techs to cover. Currently I am the only helpdesk tech in my company.

• It is embedded with great features like voice support, video assistance, and even text support, which provides a great user experience.
• It provides features like remotely shut down the end system, renaming the endpoints, full list of applications running, process use, memory consumption, disk usage which are very beneficial.
• We can even uninstall unwanted applications, delete malicious files, kill heavily used process, modify registry values.
• It helps in to keep track of windows event that occurs in the system, it also provides report in desired format.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Wayk Now has 3 authentication methods to use when connecting in to a remote Wayk Now instance - Secure Remote Password (the app password), Secure Remote Delegation (the OS credentials which is used to gain elevated rights should they be required) and finally Prompt for Permission which is very handy if your client isn't IT literate so they just get a prompt to click on to authenticate with the app that way. From what I've seen in other remote assist apps, this is fairly unique.
• Another new feature that I think gives Wayk a slight edge over the competition is a new graphics codec for the video feed from the client app called GFWX. Again its certainly a unique take on this problem of streaming the video to the client ends app. Basically it means that the image quality is a lot better for a lot less bandwidth because of the codec's compression.
• The last point that Wayk Now does well is its integration with the other Devolutions products such as Remote Desktop Manager in which you can create Wayk Now session entries so that you can build up a DB of your clients/your own unattended Wayk Now instances that you can open from within RDM.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• The mobile app is not very functional and causes a lot of problems.
• The bandwidth it consumes on each connection is a lot.
• It consumes too much RAM during connection.
• The keyboard, and basic functions like pasting or transferring files are more complicated.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Requires an agent install on the remote computer (or a full Wayk install). Would like to see a tool that allowed someone to connect to my WAYK invite, and use the services remotely so that it is a true no-touch on the remote server.
• Limited feature set (by design, but if you are looking for a full featured remote support product, this probably isn't it). Of course since this is by design it could be considered a pro.

Considering that Wayk Now comes in a free edition that can be used commercially, even if I wasn't to renew Wayk Now for whatever reason, I would still use it, but I do actually require the unattended access feature which is available for free now with the new free business licence.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

My rating is due to the fact that there are still many things to improve, and things that could be opened up a little more to allow the administrator to have greater control, such as being able to have one more endpoint in a custom group, which is essential and cannot be done.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I feel Wayk Now is very useable as it's still a very simple concept packaged basically the same way that the competition does with their remote assist type apps

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

My experience with their support is for a related product, not Wayk Now; however Devolutions support has always been superior to most regardless of the product being used. I left it at a 9 instead of a 10 simply because I haven't used it, but I would expect nothing less than a 10 from my experiences with RDM - both free and paid versions.

Remote Access Plus is a lot more user friendly and can easily be used by junior IT staff efficiently.

It is also a lot more powerful with a range of additional features and functions

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I think they're great tools also. But. Skype for Business, it's only for 365 users or, with external users, be prepared to download a nice 50Mb PLUGIN.... And TeamViewer, I think it's great, but lots of companies around the world block it thinking it's a malware, more than a support tool.

• Faster recovery of issues from screen sharing
• managing patches without manual intervention
• deploying software to multiple workstations at the same time

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• There is a no-cost version of the tool which has an immediate positive Return on Investment as it allows remote support users to efficiently assist users