ManageEngine Site24x7 vs. Prometheus

Site24x7 All-in-One Monitoring is well-suited for organizations with diverse IT infrastructures, including networks, servers, applications, and cloud services. For very small-scale environments with minimal IT infrastructure, a comprehensive all-in-one monitoring solution like Site24x7 might be more than what is necessary

This program works from the roots of the problem and creates a professional matrix for each of its users. This will give them more skills and resources to carry out tasks and reduce the difficulties of operating each of the processes of my work, as well as being An ally for the manipulation and operability of all your master data; Prometheus is very easy to recommend since it is a program that fulfills its mission.

Incentivized

• Very clean website UI. Tests are well categorized and navigation is very simple.
• The accompanying mobile app is very useful when on the go as it can also notify you of any issues.
• The cost of the platform is very cheap and the cost also scales at a low amount.
• No on-premise footprint. All cloud-based.

Incentivized

• Best monitoring tool that have covered all aspects of our environment of my organization with it's useful metrics.
• Great support team offers support 24/7 and very dedicated.
• It provides excellent insights from a variety of metrics.
• Cloud native tools compatibility and support, push/pull options for easier metrics.

Incentivized

• Ability to edit an existing maintenance schedule, vs creating a new one each time
• Grouping of emails to SMS and non SMS alerts to save on false alerts
• Setup of Realtime user monitor was not as functional as expected with regard to adding 3rd party scripts.

Incentivized

• As I said earlier I have not encountered any major drawback just minor challenges like new users may find Prometheus a bit overwhelming with its different modules can bring confusion.
• Also they can face issues with PromQL can be somehow complex while building an advanced dashboard.

Incentivized

The user-friendly interface and intuitive design of Site24x7 may be attractive to organizations looking for a monitoring tool that is easy to set up and navigate.

I have only had to use support once, so I can't go into much detail about their support team. The one time I did use it the response was fast but the resolution took some time.

Incentivized

Never had to reach out to them.

Incentivized

Site24x7 [All-in-One Monitoring] has some similarities to ThousandEyes. Especially in the troubleshooting aspect where both offer Web performance waterfall charts to analyze the issue better. Both have cloud-based servers globally that allow to determine performance on the Internet. Site24x7 has more features available so we selected it instead.

Incentivized

Highly customized pricing plans to choose from. Lower pricing for the same features compared to competitors. Easy to reach the support team, which provided detailed documentation and helped set up the Prometheus. Monitoring metrics gets very easy after the integration with Grafana. It also has a sophisticated alert setting mechanism to ensure we don't miss anything critical.

Incentivized

• Reduced downtime: We've reduced downtime because the alerts from Site24x7 get us working on a problem immediately.
• Less required manpower: We do not need additional staff overnight or an outside contractor to monitor the network since we get alerts ourselves.
• False alerts: We do occasionally get false alerts, which causes time spent after hours tracing a problem that does not exist.

Incentivized

• We are still working on the ROI
• The ROI mentioned during the purchase has not been achieved, however this could be due to lack of data from our side. 2 years of implementation is too early to calculate and confirm the ROI.

Incentivized