What users are saying about
11 Ratings
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Score 8.3 out of 100
8 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Mattermost

Software developers are big enthusiasts of a ChatOps software, such as Mattermost, as it allows for direct collaboration without unnecessarily relying on email to get projects done. That goes for any teams that require collaboration. Some scenarios where Mattermost may not work as well would be teams that are in different geographic locations, such as teammates in India. Due to the time difference, collaboration would be harder, and an application like Mattermost may not have that much benefit.
Anonymous | TrustRadius Reviewer

MURAL (formerly Mural.ly)

It's great when you need to drive real decision making and action; the voting tool is particularly useful in this regard. It's a great tool to use when you want to hear all voices, and not just from the loudest individuals. I've used Mural extensively over the last two years, and I've developed an online course in how to use the tool. I've run hundreds of participative workshops with it too, it's my 'go to' for running engaging remote workshops.
Faye Sadler-Clark | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Mattermost
6.9
MURAL (formerly Mural.ly)
9.0
Task Management
Mattermost
7.0
MURAL (formerly Mural.ly)
Gantt Charts
Mattermost
6.0
MURAL (formerly Mural.ly)
Scheduling
Mattermost
7.0
MURAL (formerly Mural.ly)
Workflow Automation
Mattermost
5.0
MURAL (formerly Mural.ly)
Mobile Access
Mattermost
8.5
MURAL (formerly Mural.ly)
9.0
Search
Mattermost
7.8
MURAL (formerly Mural.ly)
9.0
Visual planning tools
Mattermost
MURAL (formerly Mural.ly)
9.0

Communication

Mattermost
8.0
MURAL (formerly Mural.ly)
9.6
Chat
Mattermost
9.7
MURAL (formerly Mural.ly)
9.0
Notifications
Mattermost
8.7
MURAL (formerly Mural.ly)
10.0
Discussions
Mattermost
9.3
MURAL (formerly Mural.ly)
9.0
Surveys
Mattermost
7.0
MURAL (formerly Mural.ly)
Internal knowledgebase
Mattermost
6.0
MURAL (formerly Mural.ly)
10.0
Integrates with Gmail and Google Hangouts
Mattermost
7.0
MURAL (formerly Mural.ly)
Integrates with Outlook
Mattermost
MURAL (formerly Mural.ly)
10.0

File Sharing & Management

Mattermost
7.3
MURAL (formerly Mural.ly)
9.9
Versioning
Mattermost
8.0
MURAL (formerly Mural.ly)
10.0
Video files
Mattermost
6.4
MURAL (formerly Mural.ly)
10.0
Audio files
Mattermost
6.7
MURAL (formerly Mural.ly)
Document collaboration
Mattermost
8.6
MURAL (formerly Mural.ly)
10.0
Access control
Mattermost
7.6
MURAL (formerly Mural.ly)
10.0
Advanced security features
Mattermost
7.0
MURAL (formerly Mural.ly)
9.0
Integrates with Google Drive
Mattermost
8.0
MURAL (formerly Mural.ly)
10.0
Device sync
Mattermost
6.0
MURAL (formerly Mural.ly)
10.0

Pros

Mattermost

  • It's open-source! So our devs could adequate the tool to our necessities.
  • It works particularly well in every navigator.
  • It also works well in mobile phones, even when you choose not to install the mobile app (this is a BIG plus).
María Lucía Santagata | TrustRadius Reviewer

MURAL (formerly Mural.ly)

  • It allows you to build from independent work to group exercises and discussions and using brainstorming and the voting tool to drive decision making and action.
  • It has functionality that allows you to bring your audience to different areas of the whiteboard using the 'summon everyone' function, and move between delivering material with 'presentation mode' and interactive exercises where students contribute ideas or suggestions.
  • It offers an interactive and engaging platform for collaboration and costs can be kept low because people can join sessions as visitors.
Faye Sadler-Clark | TrustRadius Reviewer

Cons

Mattermost

  • UI glitches were frequent occurrences
  • Base pricing is competitive with Slack, but enterprise features come at a hefty price
  • Webhooks are cumbersome to set up compared to Slack
Anonymous | TrustRadius Reviewer

MURAL (formerly Mural.ly)

  • The only thing that used to bug me about Mural was the fact that you couldn’t identify participants who joined as visitors (one time collaborators appear as anonymous animals). I noticed recently that visitors can now add their name which is really useful. I expect this change came from Mural user feedback, they do seem to develop the features over time.
  • Sometimes participants can't see images that you add to the whiteboard. There's a way around it but it's a little frustrating and I'm not sure why it happens.
Faye Sadler-Clark | TrustRadius Reviewer

Usability

Mattermost

Mattermost 7.3
Based on 3 answers
It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
María Lucía Santagata | TrustRadius Reviewer

MURAL (formerly Mural.ly)

No score
No answers yet
No answers on this topic

Support Rating

Mattermost

Mattermost 7.8
Based on 7 answers
Direct support is only available for the paid version, but there is a very active community that provides a considerable amount of information.
Anonymous | TrustRadius Reviewer

MURAL (formerly Mural.ly)

MURAL (formerly Mural.ly) 9.0
Based on 1 answer
Chat support tends to get back to you within a few hours and are always helpful.
Faye Sadler-Clark | TrustRadius Reviewer

Alternatives Considered

Mattermost

Slack is excellent and has many of the same features as Mattermost. However, the cost if you have a larger group can be prohibitive. Mattermost is a better ROI per user, in our opinion. It also allows us to host it ourselves, which is more desirable for management by our MIS department.
Angela Goldsmith, PMP | TrustRadius Reviewer

MURAL (formerly Mural.ly)

No answers on this topic

Return on Investment

Mattermost

  • Install, deploy and forget, as the setup was very easy
  • Mattermost has neither had a positive nor negative impact on business objectives
Jaideep Tibrewala | TrustRadius Reviewer

MURAL (formerly Mural.ly)

  • Mural supports my company to support our clients who are geographically dispersed. It has been key to delivering some client projects.
Faye Sadler-Clark | TrustRadius Reviewer

Pricing Details

Mattermost

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MURAL (formerly Mural.ly)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Mattermost
8.4
MURAL (formerly Mural.ly)
10.0

Usability

Mattermost
7.3
MURAL (formerly Mural.ly)

Support Rating

Mattermost
7.8
MURAL (formerly Mural.ly)
9.0

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