What users are saying about
11 Ratings
4 Ratings
11 Ratings
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Score 8.3 out of 100
4 Ratings
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Score 10 out of 100

Likelihood to Recommend

Mattermost

Software developers are big enthusiasts of a ChatOps software, such as Mattermost, as it allows for direct collaboration without unnecessarily relying on email to get projects done. That goes for any teams that require collaboration. Some scenarios where Mattermost may not work as well would be teams that are in different geographic locations, such as teammates in India. Due to the time difference, collaboration would be harder, and an application like Mattermost may not have that much benefit.
Anonymous | TrustRadius Reviewer

Socialtext

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Mattermost
6.9
Socialtext
7.6
Task Management
Mattermost
7.0
Socialtext
8.0
Gantt Charts
Mattermost
6.0
Socialtext
7.0
Scheduling
Mattermost
7.0
Socialtext
9.0
Workflow Automation
Mattermost
5.0
Socialtext
8.0
Mobile Access
Mattermost
8.5
Socialtext
4.0
Search
Mattermost
7.8
Socialtext
9.0
Visual planning tools
Mattermost
Socialtext
8.0

Communication

Mattermost
8.0
Socialtext
7.2
Chat
Mattermost
9.7
Socialtext
7.0
Notifications
Mattermost
8.7
Socialtext
6.0
Discussions
Mattermost
9.3
Socialtext
9.0
Surveys
Mattermost
7.0
Socialtext
4.0
Internal knowledgebase
Mattermost
6.0
Socialtext
10.0
Integrates with Gmail and Google Hangouts
Mattermost
7.0
Socialtext

File Sharing & Management

Mattermost
7.3
Socialtext
Versioning
Mattermost
8.0
Socialtext
Video files
Mattermost
6.4
Socialtext
Audio files
Mattermost
6.7
Socialtext
Document collaboration
Mattermost
8.6
Socialtext
Access control
Mattermost
7.6
Socialtext
Advanced security features
Mattermost
7.0
Socialtext
Integrates with Google Drive
Mattermost
8.0
Socialtext
Device sync
Mattermost
6.0
Socialtext

Pros

Mattermost

  • It's open-source! So our devs could adequate the tool to our necessities.
  • It works particularly well in every navigator.
  • It also works well in mobile phones, even when you choose not to install the mobile app (this is a BIG plus).
María Lucía Santagata | TrustRadius Reviewer

Socialtext

  • Version history - Always keeps the edited versions and one can revert back any time
  • Creating and Editing an article is very easy and intutive
  • Sharing the articles with peers
Anonymous | TrustRadius Reviewer

Cons

Mattermost

  • UI glitches were frequent occurrences
  • Base pricing is competitive with Slack, but enterprise features come at a hefty price
  • Webhooks are cumbersome to set up compared to Slack
Anonymous | TrustRadius Reviewer

Socialtext

  • Search needs a ton of improvements. It was very slow a year ago
  • Search result quality was also not that good
  • I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Mattermost

No score
No answers yet
No answers on this topic

Socialtext

Socialtext 6.0
Based on 1 answer
We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system
Anonymous | TrustRadius Reviewer

Usability

Mattermost

Mattermost 7.3
Based on 3 answers
It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
María Lucía Santagata | TrustRadius Reviewer

Socialtext

No score
No answers yet
No answers on this topic

Support Rating

Mattermost

Mattermost 7.8
Based on 7 answers
Direct support is only available for the paid version, but there is a very active community that provides a considerable amount of information.
Anonymous | TrustRadius Reviewer

Socialtext

No score
No answers yet
No answers on this topic

Alternatives Considered

Mattermost

Slack is excellent and has many of the same features as Mattermost. However, the cost if you have a larger group can be prohibitive. Mattermost is a better ROI per user, in our opinion. It also allows us to host it ourselves, which is more desirable for management by our MIS department.
Angela Goldsmith, PMP | TrustRadius Reviewer

Socialtext

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.
Anonymous | TrustRadius Reviewer

Return on Investment

Mattermost

  • Install, deploy and forget, as the setup was very easy
  • Mattermost has neither had a positive nor negative impact on business objectives
Jaideep Tibrewala | TrustRadius Reviewer

Socialtext

  • We get solutions to concerns much faster
  • We promote interactions with the other depts
  • We listen and have discussions
Anonymous | TrustRadius Reviewer

Pricing Details

Mattermost

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Socialtext

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Mattermost
8.4
Socialtext
10.0

Likelihood to Renew

Mattermost
Socialtext
6.0

Usability

Mattermost
7.3
Socialtext

Support Rating

Mattermost
7.8
Socialtext

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