What users are saying about
13 Ratings
30 Ratings
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 4.1 out of 100
30 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

  • Pipeliner CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

1.9

Maximizer CRM

19%
8.8

Pipeliner CRM

88%
Pipeliner CRM ranks higher in 9/9 features

Customer data management / contact management

1.4
14%
5 Ratings
8.3
83%
18 Ratings

Workflow management

1.2
12%
4 Ratings
8.4
84%
18 Ratings

Territory management

1.2
12%
4 Ratings
8.7
87%
16 Ratings

Opportunity management

1.4
14%
5 Ratings
9.0
90%
18 Ratings

Integration with email client (e.g., Outlook or Gmail)

1.2
12%
4 Ratings
9.0
90%
17 Ratings

Contract management

3.3
33%
4 Ratings
8.5
85%
16 Ratings

Quote & order management

1.2
12%
3 Ratings
9.6
96%
2 Ratings

Interaction tracking

4.1
41%
5 Ratings
8.6
86%
17 Ratings

Channel / partner relationship management

2.3
23%
5 Ratings
9.1
91%
14 Ratings

Customer Service & Support

1.3

Maximizer CRM

13%
9.3

Pipeliner CRM

93%
Pipeliner CRM ranks higher in 3/3 features

Case management

1.3
13%
4 Ratings
9.1
91%
1 Rating

Call center management

1.3
13%
3 Ratings
9.1
91%
1 Rating

Help desk management

1.3
13%
3 Ratings
9.6
96%
2 Ratings

Marketing Automation

1.3

Maximizer CRM

13%
8.4

Pipeliner CRM

84%
Pipeliner CRM ranks higher in 2/2 features

Lead management

1.4
14%
5 Ratings
8.6
86%
19 Ratings

Email marketing

1.2
12%
5 Ratings
8.2
82%
2 Ratings

CRM Project Management

1.3

Maximizer CRM

13%
9.0

Pipeliner CRM

90%
Pipeliner CRM ranks higher in 3/3 features

Task management

1.4
14%
5 Ratings
8.8
88%
19 Ratings

Billing and invoicing management

1.2
12%
3 Ratings
9.1
91%
1 Rating

Reporting

1.4
14%
4 Ratings
9.0
90%
18 Ratings

CRM Reporting & Analytics

1.3

Maximizer CRM

13%
8.7

Pipeliner CRM

87%
Pipeliner CRM ranks higher in 3/3 features

Forecasting

1.4
14%
5 Ratings
8.9
89%
19 Ratings

Pipeline visualization

1.3
13%
5 Ratings
8.9
89%
19 Ratings

Customizable reports

1.4
14%
5 Ratings
8.2
82%
19 Ratings

Customization

1.1

Maximizer CRM

11%
8.4

Pipeliner CRM

84%
Pipeliner CRM ranks higher in 4/4 features

Custom fields

1.2
12%
5 Ratings
8.5
85%
19 Ratings

Custom objects

1.0
10%
4 Ratings
7.8
78%
18 Ratings

Scripting environment

1.2
12%
5 Ratings
9.1
91%
1 Rating

API for custom integration

1.2
12%
5 Ratings
8.3
83%
17 Ratings

Security

1.4

Maximizer CRM

14%
8.5

Pipeliner CRM

85%
Pipeliner CRM ranks higher in 2/2 features

Single sign-on capability

1.4
14%
3 Ratings
8.7
87%
17 Ratings

Role-based user permissions

1.4
14%
4 Ratings
8.4
84%
18 Ratings

Social CRM

1.2

Maximizer CRM

12%
8.1

Pipeliner CRM

81%
Pipeliner CRM ranks higher in 2/2 features

Social data

1.2
12%
3 Ratings
8.0
80%
17 Ratings

Social engagement

1.2
12%
3 Ratings
8.2
82%
17 Ratings

Integrations with 3rd-party Software

1.1

Maximizer CRM

11%
8.4

Pipeliner CRM

84%
Pipeliner CRM ranks higher in 2/2 features

Marketing automation

1.1
11%
5 Ratings
7.7
77%
17 Ratings

Compensation management

1.1
11%
4 Ratings
9.1
91%
1 Rating

Platform

1.4

Maximizer CRM

14%
8.6

Pipeliner CRM

86%
Pipeliner CRM ranks higher in 1/1 features

Mobile access

1.4
14%
5 Ratings
8.6
86%
17 Ratings

Attribute Ratings

  • Maximizer CRM is rated higher in 1 area: Likelihood to Renew
  • Pipeliner CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

1.3

Maximizer CRM

13%
5 Ratings
8.9

Pipeliner CRM

89%
20 Ratings

Likelihood to Renew

10.0

Maximizer CRM

100%
1 Rating
9.1

Pipeliner CRM

91%
1 Rating

Usability

1.0

Maximizer CRM

10%
1 Rating
9.1

Pipeliner CRM

91%
10 Ratings

Support Rating

1.0

Maximizer CRM

10%
3 Ratings
8.8

Pipeliner CRM

88%
10 Ratings

Likelihood to Recommend

Maximizer Services, Inc.

It was not a good experience. Nothing was as advertised, from the user experience to the security of purchase. The address book was not able to be converted from the Leads module and the maps feature wasn’t able to connect from Leads. The mobile version has a lot of bugs and isn’t very functional. They have a tutorial, yet [I think they] aren’t proactive in distributing it to new users. Their focus is on sales. And it’s not a very salable product in my opinion. The worst aspect of this company is that they aren’t risk free. If you purchase a year software and decide after a few weeks it simply isn’t for your company, there are no refunds. I had to initiate a chargeback with my bank after being told that “unfortunately, due to the terms and conditions...” No customer wants to hear that. [I feel] they tried to bully me into keeping their software. There are far too many options in 2021 for CRM to be forced into one, especially one so difficult to use. When I asked about a feature that I needed, I was told, “Perhaps later this year...” Not what I need if I’m paying good money for a software. Their sales VP wouldn’t call me when I requested a call after being denied a refund. When I went through their main website again after my experience with Maximizer, I [felt] that everything they advertise is not in line with the product they put out. They say that there’s a free trial available. Not the truth [in my experience]. This maybe would have been a good CRM in say, 1999. [I think] it’s antiquated and didn’t serve the needs of my business. I used well-known CRM previously and didn’t find Maximizer to be better than the free version of that one. There was a disconnect in usage that wasn’t able to be overcome by myself or my employees in several weeks of trials.
Read full review

Pipelinersales

Pipeliner CRM is very flexible, easy to work with, data capturing is at [its] best, its integration to other major software’s and it aids in the monitoring of the core work process. One distinctive feature is it is very easy to learn without extensive training. This really helps in the [execution] of the task in our organization.
Read full review

Pros

Maximizer Services, Inc.

  • Shared Calendar
  • Customer Service cases
  • Common database of customer information
Read full review

Pipelinersales

  • Clear and easy visualisation of Sales Process
  • Great capability in reporting both in-app with 'filter' and reporting module built-in is easy to use
  • Reporting into pivot table is also easy and very useful
  • Mobile app has always been very good and easy to use since 2015
Read full review

Cons

Maximizer Services, Inc.

  • Handling large data. Maximizer needs to improve on this.
  • Add additional user-friendly shortcuts for the most frequently used functions in the web version.
  • There is no mark for deletion option. They need to provide a way to delete without physically deleting records.
Read full review

Pipelinersales

  • The product development team at Pipeliner CRM always seems to be a step or two ahead of what I'm experiencing. Therefore they've already addressed improvements I could have suggested. They are really in touch with their users and overall user experience.
Read full review

Pricing Details

Maximizer CRM

Starting Price

$29 Per User / Month

Editions & Modules

Maximizer CRM editions and modules pricing
EditionModules
Business Plus491
Insights892
Small Office293
Business Plus494
Insights895

Footnotes

  1. Per User / Month
  2. Per User / Month
  3. Per User / Month
  4. Per User / Month
  5. Per User / Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $29

Additional Details

All pricing in USD. Monthly no contract subscription option available.

Pipeliner CRM

Starting Price

$35 Per User per Month

Editions & Modules

Pipeliner CRM editions and modules pricing
EditionModules
BUSINESS - Full CRM functionality, customization and unique productivity features$65.001
Business STARTER - Basic sales management, tracking and collaboration$35.002
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.003
Essentials - Basic sales management, tracking and collaboration$35.004
Professional - Full CRM functionality, customization and unique productivity features$65.005
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.006

Footnotes

  1. Per User per Month
  2. Per User per Month
  3. Per User per month
  4. Per user, per month
  5. Per user, per month
  6. Per user, per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Maximizer Services, Inc.

We are heavily entrenched in Maximizer and trying to pull our data out and into another CRM, with the same amount of customization and workflow would take a lot of effort.
Read full review

Pipelinersales

Currently the company is using the Pipeliner CRM because we believe it is a tool that puts the customer as the main focus of business processes in order to understand and anticipate their needs, and then serve them in the best way.
Read full review

Usability

Maximizer Services, Inc.

The CRM didn’t have the capability I expected
Read full review

Pipelinersales

I gave that rating level because it reflects both my satisfaction and expectations about PipelinerCRM.Plus, the adoption rate of this software. I mean the usability rate is very low. It just takes, for learning, a couple of hours less than three days roughly. Return on time investment is low also.
Read full review

Support Rating

Maximizer Services, Inc.

The support staff are very knowledgeable and competent. Never really had an issue with them not knowing what they are doing.
Read full review

Pipelinersales

The support from Pipeliner CRM is superb; they have instant customer support and they are on time. They also give enough knowledge of sales and other material for the knowledge. They also have AI in the support by talking with customer support directly from the web or app and so on.
Read full review

Alternatives Considered

Maximizer Services, Inc.

We chose to go with Microsoft Dynamics CRM over Maximizer because of the customization and marketing options that were associated with Dynamics. The ease of use with Maximizer, however, was far better than that of Microsoft Dynamics.
Read full review

Pipelinersales

The most important reason for selecting pipeliner CRM:-exceptional user engagement through its sales-friendly interface. With its uniform navigation and visual approach, users can learn the system quickly. Users can easily customize what they see to make the system their own. Best user interface & fast to learn.
Read full review

Return on Investment

Maximizer Services, Inc.

  • It allows us to maximize our service billing
  • It is easy to generate service quotes
  • It is easy to follow up on leads.
Read full review

Pipelinersales

  • As a VisualCRM tool, our clients sales teams seem to accelerate their deal closes.
  • The visual tools allow those "no good deals" to be spotted and resource usage limited.
  • A great tool to manage those "pipelines" within the company. A pipe is really a series of actions that constitute a planned result.
Read full review

Screenshots

Add comparison