What users are saying about
13 Ratings
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Top Rated
40 Ratings
13 Ratings
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Score 4.1 out of 100

Salesmate

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Top Rated
40 Ratings
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Score 9.3 out of 100

Feature Set Ratings

  • Salesmate ranks higher in 9 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Integrations with 3rd-party Software, Platform

Sales Force Automation

1.9

Maximizer CRM

19%
9.2

Salesmate

92%
Salesmate ranks higher in 9/9 features

Customer data management / contact management

1.4
14%
5 Ratings
9.4
94%
35 Ratings

Workflow management

1.2
12%
4 Ratings
9.2
92%
35 Ratings

Territory management

1.2
12%
4 Ratings
8.9
89%
9 Ratings

Opportunity management

1.4
14%
5 Ratings
9.5
95%
31 Ratings

Integration with email client (e.g., Outlook or Gmail)

1.2
12%
4 Ratings
9.3
93%
36 Ratings

Contract management

3.3
33%
4 Ratings
9.6
96%
21 Ratings

Quote & order management

1.2
12%
3 Ratings
8.6
86%
19 Ratings

Interaction tracking

4.1
41%
5 Ratings
9.3
93%
31 Ratings

Channel / partner relationship management

2.3
23%
5 Ratings
9.1
91%
22 Ratings

Customer Service & Support

1.3

Maximizer CRM

13%
9.5

Salesmate

95%
Salesmate ranks higher in 2/3 features

Case management

1.3
13%
4 Ratings
9.5
95%
11 Ratings

Call center management

1.3
13%
3 Ratings
9.5
95%
10 Ratings

Help desk management

1.3
13%
3 Ratings
N/A
0 Ratings

Marketing Automation

1.3

Maximizer CRM

13%
9.2

Salesmate

92%
Salesmate ranks higher in 2/2 features

Lead management

1.4
14%
5 Ratings
9.0
90%
34 Ratings

Email marketing

1.2
12%
5 Ratings
9.3
93%
33 Ratings

CRM Project Management

1.3

Maximizer CRM

13%
9.3

Salesmate

93%
Salesmate ranks higher in 2/3 features

Task management

1.4
14%
5 Ratings
9.4
94%
33 Ratings

Billing and invoicing management

1.2
12%
3 Ratings
N/A
0 Ratings

Reporting

1.4
14%
4 Ratings
9.2
92%
29 Ratings

CRM Reporting & Analytics

1.3

Maximizer CRM

13%
9.2

Salesmate

92%
Salesmate ranks higher in 3/3 features

Forecasting

1.4
14%
5 Ratings
9.1
91%
24 Ratings

Pipeline visualization

1.3
13%
5 Ratings
9.1
91%
34 Ratings

Customizable reports

1.4
14%
5 Ratings
9.4
94%
29 Ratings

Customization

1.1

Maximizer CRM

11%
9.5

Salesmate

95%
Salesmate ranks higher in 4/4 features

Custom fields

1.2
12%
5 Ratings
9.5
95%
35 Ratings

Custom objects

1.0
10%
4 Ratings
9.5
95%
24 Ratings

Scripting environment

1.2
12%
5 Ratings
9.4
94%
15 Ratings

API for custom integration

1.2
12%
5 Ratings
9.4
94%
21 Ratings

Security

1.4

Maximizer CRM

14%
9.5

Salesmate

95%
Salesmate ranks higher in 2/2 features

Single sign-on capability

1.4
14%
3 Ratings
9.5
95%
27 Ratings

Role-based user permissions

1.4
14%
4 Ratings
9.6
96%
31 Ratings

Social CRM

1.2

Maximizer CRM

12%

Salesmate

Feature Set Not Supported
N/A
Maximizer CRM ranks higher in 2/2 features

Social data

1.2
12%
3 Ratings
N/A
0 Ratings

Social engagement

1.2
12%
3 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

1.1

Maximizer CRM

11%
8.7

Salesmate

87%
Maximizer CRM ranks higher in 1/2 features

Marketing automation

1.1
11%
5 Ratings
8.7
87%
28 Ratings

Compensation management

1.1
11%
4 Ratings
N/A
0 Ratings

Platform

1.4

Maximizer CRM

14%
9.4

Salesmate

94%
Salesmate ranks higher in 1/1 features

Mobile access

1.4
14%
5 Ratings
9.4
94%
33 Ratings

Attribute Ratings

  • Maximizer CRM is rated higher in 1 area: Likelihood to Renew
  • Salesmate is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

1.3

Maximizer CRM

13%
5 Ratings
9.3

Salesmate

93%
36 Ratings

Likelihood to Renew

10.0

Maximizer CRM

100%
1 Rating
9.1

Salesmate

91%
2 Ratings

Usability

1.0

Maximizer CRM

10%
1 Rating
9.6

Salesmate

96%
35 Ratings

Support Rating

1.0

Maximizer CRM

10%
3 Ratings
9.7

Salesmate

97%
35 Ratings

Implementation Rating

Maximizer CRM

N/A
0 Ratings
9.1

Salesmate

91%
1 Rating

Likelihood to Recommend

Maximizer Services, Inc.

It was not a good experience. Nothing was as advertised, from the user experience to the security of purchase. The address book was not able to be converted from the Leads module and the maps feature wasn’t able to connect from Leads. The mobile version has a lot of bugs and isn’t very functional. They have a tutorial, yet [I think they] aren’t proactive in distributing it to new users. Their focus is on sales. And it’s not a very salable product in my opinion. The worst aspect of this company is that they aren’t risk free. If you purchase a year software and decide after a few weeks it simply isn’t for your company, there are no refunds. I had to initiate a chargeback with my bank after being told that “unfortunately, due to the terms and conditions...” No customer wants to hear that. [I feel] they tried to bully me into keeping their software. There are far too many options in 2021 for CRM to be forced into one, especially one so difficult to use. When I asked about a feature that I needed, I was told, “Perhaps later this year...” Not what I need if I’m paying good money for a software. Their sales VP wouldn’t call me when I requested a call after being denied a refund. When I went through their main website again after my experience with Maximizer, I [felt] that everything they advertise is not in line with the product they put out. They say that there’s a free trial available. Not the truth [in my experience]. This maybe would have been a good CRM in say, 1999. [I think] it’s antiquated and didn’t serve the needs of my business. I used well-known CRM previously and didn’t find Maximizer to be better than the free version of that one. There was a disconnect in usage that wasn’t able to be overcome by myself or my employees in several weeks of trials.
Read full review

RapidOps, Inc.

Salesmate is an excellent choice for small and medium businesses looking for an incredibly powerful CRM platform. The only use case where it may not be best suited is for larger companies or enterprise applications. For those unique cases that need robust custom-built solutions, Salesforce may be a better fit. However, for most companies, this platform features incredible capabilities.
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Pros

Maximizer Services, Inc.

  • Shared Calendar
  • Customer Service cases
  • Common database of customer information
Read full review

RapidOps, Inc.

  • For each client, it tracks emails, text messages, activities, files, calendar events, phone calls, to-do items.
  • Customization is quite good -- you add fields you need. Like was discovery received, full payment, partial payment, etc. You can later run reports.
  • Integration with other apps is good; I use QuickBooks and DocuSign.
  • Customer service is very good.
Read full review

Cons

Maximizer Services, Inc.

  • Handling large data. Maximizer needs to improve on this.
  • Add additional user-friendly shortcuts for the most frequently used functions in the web version.
  • There is no mark for deletion option. They need to provide a way to delete without physically deleting records.
Read full review

RapidOps, Inc.

  • The search feature can be buggy and does not allow for highlighted text to be typed on. You must clear the box or hit backspace before typing. The only app in my life that does this.
  • The dashboard button is pointless if it still makes you choose between legacy or classic.
Read full review

Pricing Details

Maximizer CRM

Starting Price

$29 Per User / Month

Editions & Modules

Maximizer CRM editions and modules pricing
EditionModules
Business Plus491
Insights892
Small Office293
Business Plus494
Insights895

Footnotes

  1. Per User / Month
  2. Per User / Month
  3. Per User / Month
  4. Per User / Month
  5. Per User / Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $29

Additional Details

All pricing in USD. Monthly no contract subscription option available.

Salesmate

Starting Price

$0

Editions & Modules

Salesmate editions and modules pricing
EditionModules
Starter151
Growth302
Boost503
EnterpriseCustom4

Footnotes

  1. per user monthly (20% off for annual subscriptions)
  2. per user monthly (20% off for annual subscriptions)
  3. per user monthly (20% off for annual subscriptions)
  4. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

We offer built-in calling: Starting at $1.10 per month for your phone line & pay as you go credits

Likelihood to Renew

Maximizer Services, Inc.

We are heavily entrenched in Maximizer and trying to pull our data out and into another CRM, with the same amount of customization and workflow would take a lot of effort.
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RapidOps, Inc.

Very happy with the customer service and the overall functionality of the program. With new features always being launched and discussed I'm looking fwd to growing with them
Read full review

Usability

Maximizer Services, Inc.

The CRM didn’t have the capability I expected
Read full review

RapidOps, Inc.

Really solid UX both for sales representatives, and management. Very intuitive and easy to get used to. Our sales reps have had a bit of a learning curve with this, but that's also due to the level of customization we implemented specific to our business. Once trained, the system will allow you to track pretty much anything natively...from calls, to times on calls, appointments, agreements...you name it, it can be tracked if setup correctly. As the implementor of the software, the support team have been invaluable in their assistance and are never too far away
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Support Rating

Maximizer Services, Inc.

The support staff are very knowledgeable and competent. Never really had an issue with them not knowing what they are doing.
Read full review

RapidOps, Inc.

This is where Salesmate, in my opinion, is most lacking. With other CRMs, I have been able to chat directly to the tech team, but with Salesmate it appears you have to go through customer service first, which honestly doesn't cut it. In fairness, Salesmate's online guides are very helpful and are usually sufficient to help you get the simple things done. However, as soon as you have a question of any complexity, getting customer service to understand the issue and help out has been like pulling teeth. I have experienced this half a dozen times. One example of this was when trying to migrate from our previous CRM. I had an issue migrating custom fields and notes from our old CRM. Only by the third support agent was I advised that what I was trying to do was not possible. Even then, the solution provided was initially incorrect, and even when I found the solution, it effectively meant me having to import our database 10 times (as each import could only take 1 note at a time). In the end, I had to manually import our database around 30 times before getting it right, costing our company many hours of lost time. We have now saved far more time than this using Salesmate, but that was one frustrating day! Overall I would advise using Salesmate only if you have a fairly simple CRM use case, or you are technologically capable to ride through the issues when trying to do something complex.
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Implementation Rating

Maximizer Services, Inc.

No answers on this topic

RapidOps, Inc.

No - All very straightforward and simple.
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Alternatives Considered

Maximizer Services, Inc.

We chose to go with Microsoft Dynamics CRM over Maximizer because of the customization and marketing options that were associated with Dynamics. The ease of use with Maximizer, however, was far better than that of Microsoft Dynamics.
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RapidOps, Inc.

Every call, chat and email creates a support ticket which is usually 24-48 hours for a response. I accomplished more with Salesmate support than I did with a month of the entire Fresh Works Suite. Also - all components are separate with Freshworks i.e. contacts to not sync between fresh caller, fresh desk, fresh sales and fresh everything. I could go on and on, but I have also tried Salesforce, Pipedrive, Zoho and many others.
Sales.mate is the BEST, I love them! Seriously.
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Return on Investment

Maximizer Services, Inc.

  • It allows us to maximize our service billing
  • It is easy to generate service quotes
  • It is easy to follow up on leads.
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RapidOps, Inc.

  • It saved me so much time following up with leads. I move them to the next stage, and Salesmate does the rest.
  • It does a whole load of outreach for me. It's seamless.
  • I get a lot more responses from people in my pipeline - especially using SMS to follow up.
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