McAfee Email Gateway (Discontinued) vs. Webroot Email Security Powered by Zix

Comparable to a Barracuda email appliance, these units retain email that is quarantined as well as provide cloud layer to support it. It is best suited for a medium size company as the devices are often not as scalable as Barracuda.

Incentivized

I think that Webroot Email Security is good for small-medium sized businesses who are on a budget for email security. They actually have a great encryption system for outbound email, and so if you bundle those together then it puts everything in the same pane of glass and that is nice. Over the last few years this company was purchased by OpenText, and I have seen some improvements because of that, but this product is not innovating like other emails solutions based on new threats that are emerging. I would say if you have a relatively low volume of inbound email, then this solution would suffice.

Incentivized

• Filtering system is very strong, more often than not blocks bad email.
• Does fine job filtering and configuring content filtering for extension types such as ZIP or RAR.
• Intermediary between Internet and email system provides extra layer of security including ability to spool email in the event of an email system outage.
• Outbound encryption feature is very useful for security purposes.

Incentivized

• Makes it easy for those receiving emails to create an account and retrieve the email.
• Peace of mind knowing emails are secure, and can be tracked.
• Monitoring inbound email threats is easy.
• Support has been very quick resolving or explaining support tickets I've created.

Incentivized

• The onsite appliances have end-of-life forcing an upgrade to new unit.
• Many of the appliances have been end-of-life and seems McAfee may not be offering the service in the future.

Incentivized

• The admin interface seems a bit shabby. It's time for a refresher course.
• Being able to modify our own security word without having to contact Zix.
• Users may not enjoy needing to log in to access messages through the secure site.

Incentivized

It did delivers exactly what is needed, what was promised, is cost effective, and is incredibly easy to use and manage.

Incentivized

It is much simpler to configure and operate in comparison to other anti-spam applications. Zix's customer usage is comparable to that of other spam filters on the market; but, in terms of convenience of use, Zix comes out on top. Daily delivery of logs is provided, and the user is not required to sign in order for an email to be sent.

Incentivized

Zix is very good about response times and information. They even proactively e-mail us about known issues. I have never had an issue go unresolved, and the support team tends to answer quickly unless it's a strange, complicated request. The only time that happened was doing a search through logs, and that was entirely on me and my unfamiliarity with their flavor of Linux.

Incentivized

Barracuda provides two product options, the ESS cloud-only filtering, and onsite Email Security Gateway appliances. Unless compliance needs require the on-premises device, the ESS option easily beats the McAfee Email Gateway.

Incentivized

Cost is competitive, but factoring in Office licensing really made sense for my organization. Cost is lower for more features - I was able to move to Zix and get the top of the line package, moving from a mid-tier product at a competitor. Workflows and process have improved, and the filter is more accurate than our previous filter

Incentivized

• The end-of-life of appliances is unfortunate as it forces a purchase of a replacement unit. Barracuda devices have a 4-year refresh cycle so purchasing additional hardware is rarely necessary.
• McAfee seems to be phasing out the service over time.

Incentivized

• Protecting patient information
• Users have to complete an account setup in order to view the encrypted email in a portal. Other platforms just let you open the email without having to setup an account.
• Pretty easy to use if you don't make many customizations to it.

Incentivized