Medallia vs. Tandem Surveys

Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.

Incentivized

We conduct a monthly employee engagement survey and we use Tandem Surveys for this. It helps us in creating surveys instantly and in generating real time reports that we use in our monthly meetings to discuss and plan for actionable strategies. We also use it for market research when we are launching new products and services

• It provides a rating for customers to rank how satisfied or not satisfied they are with the service.
• As an Account Manager, this is a helpful tool to hear customers' experiences and feedback.
• It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not.

Incentivized

• Creating survey is very easy with its drag and drop function
• Uploading respondents is very easy and seamless
• Reporting is amazing! We even use the exact reporting dashboard in our presentation
• Delivery method options are great, it helps us increase our response rate
• It has scheduling function, so we can schedule surveys every month without worrying about it

• Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
• Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.

• It is limited when it comes to integration, you can't integrate it with other apps

Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.

Incentivized

Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs

Incentivized

Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.

Incentivized

As compared to Google Forms, Tandem Survey is very customizable and professional-looking. When it comes to SurveyMonkey, it is more affordable and does the job well. Tandem Surveys basically has everything you can ask for an online survey that other platforms don't have. It is really good platform and we highly recommend it with other businesses

• It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
• It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.

Incentivized

• Using Tandem Surveys, it helped us to better understand our employees which increases our retention rate and reduces turn over which saves us a lot when it comes to recruitment and training new employees.